COVID-19 (Coronavirus)

Information about changes at Canterbury DHB hospitals and health centres can be found at www.cdhb.health.nz/covid19

VISITORS TO HOSPITAL

No visitors are allowed, except under exceptional circumstancesFurther details...

Last updated:
27 March 2020

  • No visitors are allowed, except under exceptional circumstances. The exceptions to the no visitor policy include:
    • A nominated person supporting a terminally ill patient through their end of life care
    • A parent/guardian who is supporting a child
    • The chosen support person of a woman who is giving birth. This does not apply to the woman’s postnatal stay however, and no visitors will be permitted during this stage of the woman’s care
  • The decision about whether exceptional circumstances apply outside of these exemptions is at the discretion of the Charge Nurse/Midwife Manager or another lead clinician.
  • Children under the age of 16 are not allowed to visit at any time.
  • All visitors will be assessed at the entry to ensure they meet the exception criteria and will be required to register their details.
  • Visitors who are unwell will not be allowed entry.

These restrictions apply to all wards and services at all times, including the Emergency Department and Intensive Care Unit.

Paying for your care

New Zealand has a world-leading health system which makes most services available free (or subsidised) to people who meet requirements.

Some people in New Zealand don’t qualify to have these services paid for by the New Zealand Government and will have to pay for their own healthcare.

The Ministry of Health website has provides useful information and advice on eligibility:

You can contact the Eligibility Team at Canterbury DHB with any enquiries:

Documents required to prove you are entitled to free healthcare:

  • Passport, including permits and visas
  • Birth certificate (if born in New Zealand or Australia); or
  • Confirmation of citizenship; or
  • Confirmation of permanent residency or other residency status
  • Photo identification (if no passport)

If you are not entitled to free health services, please refer to the hospital treatment fees document below.

Please note:Fees are indicative only and subject to change, and not all treatment fees are listed. A patient must be eligible at the time they receive health services for those services to be paid for by the government. If a person becomes eligible after accessing health services, that eligibility cannot be backdated. Fees are reviewed annually.

Current prices for hospital treatment

Non-Eligible Christchurch Campus General Price List February 2019 to June 2020 (PDF, 170KB)

If you have any queries about treatment costs, please contact a member of the Eligibility Team.

Inpatients

If you are admitted to hospital, the eligibility team will confirm your eligibility and discuss the cost of treatment and payment with you. Staff will give you an invoice before you leave.

We do not invoice insurance companies. We expect you to pay us and claim it back from your insurance company.

Outpatients

You must pay for outpatient services in advance. You can make payments at the Accounts Receivable Office on the ground floor of Christchurch Hospital. The Accounts Receivable Office will give you a receipt, which you need to present at your appointment.

Direct credit payment

Bank: BNZ, Christchurch 114 Fitzgerald Avenue, Christchurch 8011
Account name: Canterbury District Health Board
Account number: 020800-0528866-000
SWIFT code: BKNZNZ22 (to be used if making payments from overseas)

Please use your invoice number and customer number / NHI number as a reference.

Credit card payment

If you wish to pay by MasterCard or Visa, please contact the Eligibility Team Eligibility@cdhb.health.nz to arrange payment.

Everyone in New Zealand is covered by ACC’s no-fault scheme if they’re injured in an accident. This includes children, beneficiaries and students. It doesn’t matter if they’re working, unemployed or retired. It also includes visitors to New Zealand.

The cover ACC provides helps pay for the costs of your recovery. This includes payment towards treatment, help at home and work, and help with your income. Visit the ACC website for more information or help making a claim.

If ACC does not accept your claim, you may still be eligible for funded public healthcare. Talk to your GP about this.

Page last updated: 20 February 2020

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