All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB the first in New Zealand to use the mobile electronic disinfection unit – the ElectroClave

Thursday 2 July 2020Te Whatu Ora Waitaha Canterbury News3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

ISG Enterprise Devices Team Leader Rahul Mukherjee and Chief Digital Officer Stella Ward show off the DHB's ElectroClave

Canterbury DHB’s Information Services Group (ISG) is now able to safely disinfect devices such as tablets and cell phones when they are returned to ISG from wards and clinical units.

In a COVID-19 world, good hygiene has become top of many people's minds. Mobile electronic devices such as iPads and mobile phones can carry harmful germs and can act as inadvertent ‘spreaders’ of infectious diseases. While mobile devices need regular cleaning, it isn’t as straight forward as picking up a disinfectant wipe to clean a device, given that moisture can damage electronic equipment.

This is where the ElectroClave comes in. It uses UV-C (short-wavelength ultraviolet) light for 360-degree sterilisation, killing 99.9 percent of pathogens. Its cooling system is also designed to prevent devices from being overheated. It’s already used across healthcare in several other countries.

Canterbury was the first DHB in New Zealand to trial the ElectroClave. Following its successful use, it is now the first organisation in New Zealand to be using it.

“We know that COVID-19 virus can survive on hard surfaces for up to 72 hours. This was a risk that we needed to mitigate to keep our staff safe and provide them with something they can use to do their job safely,” ISG Enterprise Devices Team Leader Rahul Mukherjee said.

How does it work?

First, the device is wiped down to remove any excess oil or dust. The device is then placed within the ElectroClave unit with the screen facing down on one of the shelves. The length of the cycle can be customised anywhere from a 60-second rapid cycle up to six minutes, depending on the size of the device.

“Since the introduction of the ElectroClave unit, we have adjusted our processes to ensure when devices come back to ISG from clinical areas to be repaired, we clean them in the ElectroClave before we start working on them. It gives our staff the assurance they’re working on devices that have been cleaned and cleared of any pathogens that could be passed on from the devices,” Rahul says.  

Chief Digital Officer, Stella Ward is impressed by the unit’s ability to sanitise hard-to-clean devices, and charge them at the same time. “From both a Health IT and infection control perspective, we have gained efficiencies in the way we manage our devices such as tablets and smart phones,” Stella says.



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Page last updated: 12 December 2022

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