VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Christchurch COVID-19 pop-up testing centre open this Saturday

Friday 7 August 2020Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Covid-19

Canterbury people without COVID-19 symptoms who wish to be tested for the virus can visit a pop-up testing centre at 170 Orchard Road near Christchurch Airport from 10am to 4pm this Saturday 8 August.

Getting a free COVID-19 test helps us rule out cases of COVID-19 in our community and helps keep our families and the country safe.

The temporary testing facility will have capacity for drive-through with testing through car windows, or walk-ins. For those without their own transport the nearest bus-stop is on Harewood Road, route 125.

Please follow staff instructions on arrival and visit early in the day if you can, in case of high demand. If you arrive close to 4pm and there are people waiting ahead of you we may not be able to fit you in. There may be a wait on arrival so please be patient.

You will be sent your result via text message but it may take up to 72 hours to receive your result. If you have a GP, your result will be available to them as well. 

If you have COVID-19 symptoms (any acute respiratory infection with at least one of the following symptoms: new or worsening cough, sore throat, shortness of breath, stuffy or runny nose, lost sense of smell – with or without a fever) you should contact your General Practice team or call Healthline on 0800 358 5453. Most GP teams are offering testing if you have these symptoms.

If you have symptoms and are not registered with a GP team you can attend the testing centre run by Whānau Ora at 250 Pages Road between 9am to 1pm, seven days a week. You do not need an appointment to attend. 

If you are unwell and need to see a doctor you should call your usual GP team for advice 24/7. For general health information visit healthinfo.org.nz.

More information about COVID-19 and Canterbury DHB services can be found at www.cdhb.health.nz/covid-19

ENDS

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Page last updated: 15 September 2020

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