VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Contingency plans in place for NZNO strike at Canterbury & West Coast DHBs

Monday 7 June 2021Te Whatu Ora Waitaha Canterbury News3 minutes to read

Nurses, midwives and  healthcare workers’ strike,  June 9, 2021

Nurses, midwives and healthcare workers’ strike, June 9, 2021

Following confirmation today that the New Zealand Nurses’ Organisation (NZNO) strike will go ahead as planned from 11am to 7pm on Wednesday 9 June, both Canterbury and West Coast DHBs have contingency plans in place to ensure the public can still access the care they need.

Acting Chief Executive for Canterbury and West Coast DHBs, Becky Hickmott says the number one consideration, as always, is patient safety, and acknowledges that NZNO also supports patient safety by providing Life Preserving Services (LPS)* during the strike.

“Urgent and emergency care will remain available throughout the period of the planned strike. This includes the Emergency Department, acute (unplanned) surgery, all intensive care units, cancer care and the Renal Dialysis unit.

“111 calls will be responded to as usual and people should access urgent and emergency care as they normally would, but expect things to be busy,” says Ms Hickmott.

“There are close to 5000 nurses, midwives and healthcare assistants at Canterbury and West Coast DHBs, so the strikes are expected to cause significant disruption to non-urgent services in both regions.

“We apologise in advance for the disruption this strike will cause but we respect NZNO members’ right to take industrial action and acknowledge that these key staff have a valued role as part of our health system,” Ms Hickmott says.

NZNO members who will be striking on Wednesday include nurses, midwives and healthcare assistants.

“We have put a number of measures in place to ensure we can continue to provide urgent and emergency care during the strikes. Our contingency plans include rescheduling non-urgent and planned care to reduce the demand on staff who will be working during the 8 hour strike.

“We are in the process of contacting people whose surgery or outpatient appointment will need to be deferred. If you haven’t heard from us, you can assume your care will go ahead as planned. If you want to check, call the number on your outpatient appointment or surgery letter. “Urgent procedures and surgery will be prioritised during the planned strike period.

“Our aim is to ensure those working during that period are available to care for patients with high and complex needs, as well as those needing emergency care,” Ms Hickmott says.

Useful numbers for contacting health services on the West Coast can be found here:

www.wcdhb.health.nz/your-health/find-and-enrol-at-a-health-center/

Phone numbers for Canterbury Hospitals and Health Centres can be found here:

www.cdhb.health.nz/hospitals-health-facilities/

ENDS

*What are Life Preserving services (LPS)?

Life Preserving Services (LPS) are the staffing levels and agreed essential tasks that ensure people in our care will be safe. LPS is provided on a voluntary basis, but because the union is responsible for providing LPS, staff who agree to cover LPS duties are enabling their NZNO colleagues to strike.

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Page last updated: 10 June 2021

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