VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

COVID-19 testing continues to be available for Cantabrians

Friday 6 November 2020Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Covid-19

COVID-19 testing will continue to be available over the weekend

Cantabrians are being reminded of the COVID-19 testing options available to them if they want to be tested this weekend.

Free COVID-19 testing continues to be available at general practices and urgent care facilities in Canterbury and at three Community-Based Assessment Centres (CBACs):

Community based testing clinical leader Dr Hannah Gordon says anyone who is concerned about the recently reported positive cases in Christchurch or thinks they may have been a contact of a case is welcome to attend.

“No appointment is necessary and testing is free for everyone. You do not need a referral to attend a testing centre and you can drive-up or walk-in,” says Dr Gordon.

Please be aware though that if it’s busy you may have to wait for your test. Please arrive at least half an hour before the facility closes.

Check with your general practice if testing is available outside of Monday to Friday.

It’s important to note that Canterbury remains at Alert Level 1 and both of the cases announced this week work in a Managed Isolation Facility.

Symptoms of COVID-19 include:

  • A new or worsening cough
  • Sore throat
  • Runny nose
  • Fever
  • Temporary loss of smell
  • Difficulty breathing

If you or someone in your whānau have any of these symptoms, please call your own general practice team or Healthline on 0800 358 5453 for advice – they will explain what to do.

It’s important to continue following the Ministry of Health’s advice:

  • Stay home if you’re sick
  • Practice good cough, sneeze and hand hygiene
  • Download and use the COVID-19 Tracer app

For more information: call Healthline: 0800 358 5453 (a free, 24/7 service with interpreters available). You can also visit www.covid19.govt.nz.

ENDS

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Page last updated: 19 August 2021

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