VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Second case in Canterbury visited the Chemist Warehouse

Wednesday 4 November 2020Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Covid-19

The second COVID-19 case in the community visited the Chemist Warehouse

The second staff member from the Christchurch Managed Isolation Facility who tested positive for Covid-19 yesterday visited the Chemist Warehouse at the South City mall between 3.52pm and 4:03pm on Friday 30 October.

Medical officer of Health, Dr Ramon Pink, says the person was in the store for a short period of time and didn’t have any close contact with other people during their time in to the store. The person checked into the store using the tracer app which is most useful as we know the exact time the person was in store. This morning the Ministry of Health has sent an alert to everyone else who checked into the store around that time.

“We are aware that people may be concerned if they were in the store at the same time as this person, even though the risk to other shoppers and staff is considered extremely low.

“It’s important to stress that this person didn’t have any symptoms when they were in the store, and at that stage didn’t know that they would later test positive for Covid-19.

“Anyone who is concerned and would like to be tested for Covid-19 is welcome to attend any of our community based Covid-19 testing centres – testing is free and no appointment is necessary.  You don’t need to have symptoms to qualify for free testing.

In addition to our usual centres, we have a pop up Covid-19 testing centre in the carpark outside The Princess Margaret Hospital, operating from 11.30am – 4.30pm today and people who shopped at The Chemist Warehouse are welcome to come along.

Entry to the pop-up facility is signposted at The Princess Margaret Hospital,  95 Cashmere Road.  Follow the instructions at the site.

Free Covid testing continues to be available at most general practices in Canterbury and at two Community Based Assessment Centres (CBACs):

Symptoms of Covid-19 include:

  • A new or worsening cough
  • Sore throat
  • Runny nose
  • Fever
  • Temporary loss of smell
  • Difficulty breathing

If you or someone in your whanau have any of these symptoms, please call your own general practice team or Healthline on 0800 358 5453 for advice – they will explain what to do. 

It’s important to continue following the Ministry of Health’s advice:

  • Stay home if you’re sick
  • Practice good cough, sneeze and hand hygiene.
  • Download and use the COVID-19 Tracer app

For more information: call Healthline: 0800 358 5453 (a free, 24/7 service with interpreters available). You can also visit www.covid19.govt.nz.

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Page last updated: 15 February 2021

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