VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Help us help you, by going to the right place for your health care needs

Friday 1 July 2022Media release4 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Patients in Canterbury rural health facilities to be temporarily relocated

Help us help you, by going to the right place for your health care needs

Multiple winter illnesses continue to place pressure on our Canterbury health system, with general practices, pharmacies, urgent care facilities and our Emergency Department all stretched to capacity and beyond. Te Whatu Ora, Canterbury is appealing to the public to help take some of the pressure off our system by seeking the right care in the right place at the right time.

“Our COVID-19 case numbers remain very high in Canterbury. This is impacting our GP teams and pharmacies as they continue to manage high numbers of sick patients, with fewer staff because they too are unwell. Urgent care and Emergency such as ambulance and the ED are feeling the strain of this sustained demand too,” says Becky Hickmott, Senior Responsible Officer for Winter Planning, COVID-19.

“Te Whatu Ora, Canterbury still has on average 200 staff off every day with COVID-19 and similar numbers with flu-like illnesses, and there are still more than a thousand new COVID-19 cases each day and more than 6000 active cases, which is why we are asking the public to do what they can to stay well in the first instance and to please stay home if they are only mildly unwell.”

“It’s also really important you go to the right place to get the care you need, so that ED and urgent care isn’t tied up with minor illnesses that could be managed safely at home with a little TLC, plenty of fluids and a couple of paracetamol. That way, those crucial services will be available for those that really need them and everyone will be seen sooner.”

  • You can phone Healthline on 0800 611 116 for free health advice 24/7. If you’re caring for someone at home with flu, there are some useful practical tips here on danger signs to watch out for, especially when caring for babies and young children/tamariki. There is simple self-care advice on our website and on HealthInfo, including for mild respiratory or gastro (upset stomach) symptoms
  • Alternatively, during the week you can call your General Practice team for non-urgent health issues
  • Your local pharmacist can provide free health advice and suggest over the counter medication to ease respiratory or gastro symptoms as needed.
  • Canterbury has three urgent care facilities for when it isn’t an emergency, but your injury or illness needs attention that same day. They are the 24 Hour Surgery, Riccarton Clinic and Moorhouse Medical. They can do much more than you think – such as attend to bad sprains and fractures, minor head injuries and stomach pain – and there is no need to make an appointment, although wait times can be long when demand is high. Follow the links for opening hours and services
  • ED (Emergency Department) is for serious accidents and health issues
  • Call 111 for life-threatening injuries or conditions such as chest pain, stroke.

Vaccination and healthy habits are the best protection against the viruses circulating this winter. We’ve all learnt some great habits over the last two years of the COVID-19 pandemic, such as vaccination, wearing masks, physical distancing, and increasing ventilation when indoors. These measures will help protect us as we face influenza and other viral diseases. By having all your vaccinations and staying well this winter, you’ll help keep health services free for those who need urgent care.

“You can get all of these vaccinations (COVID-19, influenza and MMR) at the same time if you need them.”

“I would like to emphasise that if you are very unwell, we do want to see you at the Emergency Department. We want to reassure our community that the emergency and acute care you need will always be available for those that really need them. All we are asking is that you save ED for Emergencies, don’t go to urgent care if it’s not urgent, and look after yourself if you can.”

ENDS

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Page last updated: 5 October 2022

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