Level 1

We are at Alert Level 1 until further notice. More information about our Alert Level

COVID-19 testing - updated 18 November 2020

You can be tested for COVID-19 at your General Practice or at a community based testing centre (CBAC).

You should contact your GP first if you are unwell and they will likely be able to offer you testing. If this is not available you can attend a testing centre instead. You will only be tested for COVID-19 at a testing centre – they won’t do a health assessment, so it is important that if you are unwell and need to see a doctor or be assessed, you should contact your GP team as normal.

You do not need a referral to attend a CBAC testing centre. You can drive-up or walk-in. Testing is free, unless you require a test for travel overseas (see below).

COVID-19 Community Based Testing Centres (CBACs) in Christchurch and Canterbury

• Orchard Road CBAC (near Airport), 174 Orchard Road, (Off Harewood Road), Christchurch. Open 9am-4pm, 7 days a week until further notice. (Walk-in/no referral required).
• Whānau Ora Community Clinic CBAC (Wainoni), 250 Pages Road, Wainoni, Christchurch. Open 9am-3:30pm, 7 days a week. (Walk-in/no referral required)
• Ashburton Hospital site CBAC - 28 Elizabeth Street, Ashburton hospital site, Open 10am-2pm, Tuesday, Thursday and Saturday only. (Walk-in/no referral required)

No on-demand or walk-in COVID-19 testing is being carried out at Christchurch Hospital.

Getting a COVID-19 test before travelling overseas

If you require a test before travel overseas you need to contact your General Practice or an Urgent care facility to book an appointment for this. You need to book the test within the timeframe required by the country you are travelling to (usually 3-5 days before travel) and with enough time for the result to come back (usually 48 hours). You will be charged for this test. Costs may vary. The testing centres are not able to perform travel tests because they are unable to take payment onsite.

More information about COVID-19 testing is available on the Unite Against COVID-19 website  

Visiting under Alert Level 1 at Canterbury DHB hospitals and health centres 

Under Alert Level 1 we have increased visitor access. Any restrictions we have in place are to prevent the spread of infectious diseases in an environment where many people are especially vulnerable. Thank you for continuing to help us keep people safe.

Please don’t visit hospital if you are unwell.

Mask guidance

Masks and face coverings are not compulsory but you’re welcome to wear one if you wish.

Physical distancing

It’s still worthwhile to keep a safe distance from people you don’t know while you’re out and about. This will help to minimise the spread of COVID-19 if community transmission returns.

Use the COVID-19 Tracer App

Please check in at the front door when you enter any of our buildings using the Ministry of Health’s COVID-19 Tracer App. This is to help you record where you have been and when. If you don’t have the app, make sure you keep a record of where you have been and who’ve you’ve seen.

Exceptions for people with disabilities

Under any Alert Levels where visitor restrictions are in place, an exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment– where they need a support person to ensure equitable access to health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility is allowed in addition to that person’s permitted visitor/s

Christchurch Hospital

• Visiting hours are 11am to 1pm and 3pm to 8pm.
• Only one visitor at a time but it can be a different person each time.
• All people attending an outpatient appointment can have one support person with them.
• There can be more than one family member invited to attend a family meeting.
• Parents and caregivers can be present in paediatric areas as normal.

Christchurch Women’s Hospital/Rangiora Health Hub maternity/Lincoln Maternity/Ashburton Maternity

• Partners can visit from 8am to 10pm
• All other visiting is from 3pm until 8pm

Burwood Hospital

• Visiting is from 11am to 7pm daily

Specialist Mental Health Services at Hillmorton campus & The Princess Margaret Hospital site

• Visiting in most areas is 10am – 8pm daily.
• Please note, some units require prior contact.

Please refer to the specific page for the unit you wish to visit and check with the Charge Nurse Manager.

Ashburton Hospital - *no change to current arrangements

• Visiting is from 11am to 7pm daily

Tuarangi Home in Ashburton

Please do not visit if you are unwell as this puts our vulnerable elderly residents at risk

• No restrictions for visiting, however, we’d appreciate people limit how often they visit and the number of people visiting
• All visitors to use the COVID-19 Tracer App and QR Code Posters
• Sign in and out of the register with your contact details
• Follow infection prevention and control practices
• Maintain safe physical distancing, where possible.

Oxford Hospital, Darfield Hospital, Ellesmere Hospital, Waikari Hospital

To ensure the safety of patients, all of whom are aged over 65, visits to these facilities is by appointment.

• Please call to arrange a time for your visit
• Contact details for all visitors must be provided; use of the NZ Covid Tracer App and QR Code Posters is recommended
• A COVID-19 risk assessment of visitors will be completed before entering the facility to determine appropriate infection prevention and control (IPC) approach.
• All visitors must follow hand hygiene and appropriate use of PPE as required based on risk assessment.
• Visit to occur with physical distancing from other residents
• There may be a separate entrance for visitors, please check with staff.

If you have a cough or are feeling unwell, please do not visit

Kaikoura Health Te Ha o te Ora

Visiting residents in our rest home

• Visiting hours are from 10am to 12 noon and 3pm to 8pm
• There are no restrictions, however, we do ask that you continue to enter via the door from the deck, ringing the doorbell to get the attention of staff.
• We ask that you sign in and out in our Visitors book for each visit.
• Please do not visit if you are unwell as this puts our vulnerable elderly patients at risk.

Park and Ride

At Alert Level 1:

• Shuttle passengers are asked to use the hand sanitiser upon entry to the shuttle.
• While it is not mandatory to wear masks or face coverings on public transport at Alert Level 1, it is recommended. We will not supply them, but you are encouraged to bring your own for the trip from the car park to your appointment.
• If you have Flu like symptoms please don’t use the shuttle.

About the shuttle service

The hospital shuttle service runs from the new Deans Avenue car park, stopping at Waipapa building Emergency Department entrance, Christchurch Outpatients Building, and the main entrance of Christchurch Hospital.

Shuttles run every 15 minutes from:

• Monday to Friday: Shuttles run every 15 minutes between 7.15am and 8.30pm
• Saturday and Sunday: Shuttle runs every 15 minutes between 11.00am and 8.00pm
• The shuttle is for users of the Deans Ave Car Park. Please show the driver your ticket if requested.
• Please note, there is a mandatory break between 2.30pm and 3.15pm on the weekends for our drivers, so no shuttle will operate at this time.

Cafes

All cafés located in DHB facilities are open as per usual hours. People are encouraged to scan the QR code on the COVID Tracer App poster or if they don’t have the app, to keep a record of where they have been.

Infection prevention and control

Our Infection Prevention and Control team continues to advise staff across the health system on ways to control the potential spread of infection, including enhanced cleaning protocols, isolation procedures and the correct use of personal protective equipment.

Covid-19 case numbers by Territorial Authority in the Canterbury DHB region 

Note: Covid-19 case numbers below were last updated on 29 June 2020. The case numbers below do not include current cases in managed isolation and quarantine in Canterbury, these cases can be found on the MOH Website).

	Ashburton District	Chatham Islands	Christchurch City	Hurunui District	Kaikōura District	Selwyn District	Waimakariri District	All Canterbury DHB
Total cases (combined, confirmed and probable)	3	0	124	3	4	13	17	164

Case numbers were last updated on 29 June 2020. Privacy statement: To protect the privacy of individuals we will not be providing any further information on individual cases.

What can you do?

Look after your wellbeing

• If you or someone you know needs wellbeing support or advice, call or text 1737 to speak with a trained counsellor. This confidential service is free of charge and is available 24 hours a day, seven days a week. There’s useful and practical information available for those at home in isolation on the government’s website Unite Against COVID-19 website
• Try not to increase habits such as smoking, as smoking can make you more susceptible to serious complications from COVID-19, such as pneumonia. If you are considering giving up smoking, even just temporarily, now would be a good opportunity. Te Hā – Waitaha offers free stop smoking support to anyone in Canterbury by phone or online. Visit www.stopsmokingcanterbury.org.nz for more information.
• There’s are a wide range of information and tools to support your own and others’ mental wellbeing and information on where to get help if you need it. The Ministry of Health website lists apps, websites and helplines where you can speak to someone about a range of health issues.  

Be kind

• Canterbury has been through a lot, and we will get through this too. We’re stronger together. There’s a lot you can do to help yourself, your friends, family and community during this time. The Ministry of Health website has links to a wide range of online tools and resources to support wellbeing. Some are specifically designed for children, young people and there are others which are helpful for everyone. If you or those around you are concerned about how you’re feeling or your wellbeing, there is information and tools available to help you feel mentally well and get through.
• There are also some fantastic resources available from the All Right? team and the Mental Health Foundation as part of their ‘Getting through together’ initiative.

Protect yourself and others

• Wash your hands with soap and water often (for at least 20 seconds). Then dry thoroughly.
• Cough or sneeze into your elbow or by covering your mouth and nose with tissues. Put used tissues in the bin or a bag immediately.
• Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
• Stay home if you feel unwell.
• Don’t touch your eyes, nose or mouth if your hands are not clean.

COVID-19 related media releases

Friday 6 November 2020	COVID-19 testing continues to be available for Cantabrians
Wednesday 4 November 2020	Second case in Canterbury visited the Chemist Warehouse
Tuesday 3 November 2020	Pop up COVID-19 testing tomorrow in car park at the Princess Margaret Hospital
Wednesday 23 September 2020	Canterbury DHB makes changes to visiting at its facilities under Alert Level 1
Tuesday 18 August 2020	Bring your own mask when visiting the hospital
Friday 14 August 2020	Canterbury DHB makes changes to visiting at its facilities under Alert Level 2
Thursday 13 August 2020	COVID-19 testing is being stepped up, but only for people with symptoms at this time
Wednesday 12 August 2020	Aged Residential Care Facilities following usual infectious disease protocols
Wednesday 12 August 2020	Infection Prevention advice for Cantabrians under COVID-19 Alert Level 2
Friday 10 August 2020	Christchurch COVID-19 pop-up testing centre open this Saturday 11 August 2020
Friday 19 June 2020	Updated visitor guidance under COVID-19 Alert Level 1 for Canterbury DHB facilities
Thursday 4 June 2020	If you have the NZ COVID Tracer App, you’ll soon be able to scan as you enter Canterbury DHB facilities
Monday 2 June 2020	Cantabrians reminded to come to their outpatient or surgical appointments
Friday 15 May 2020	Canterbury DHB makes changes to visiting at its hospitals and health centres under Alert Level 2
Thursday 14 May 2020	Get checked before you break out of your bubble and get jiggy (or do the jiggle wiggle)
Wednesday 6 May 2020	Changes to Burwood Hospital visiting
Wednesday 29 April 2020	Updated visitor guidance under COVID-19 Alert Level 3 for Canterbury DHB facilities
Friday 17 April 2020	Canterbury DHB response to the upsetting news of a death of a former Rosewood Rest Home & Hospital resident
Wednesday 15 April 2020	Family voices speak volumes: Care of psychogeriatric dementia patients from the Rosewood cluster being cared for at Burwood Hospital
Wednesday 15 April 2020	More is not always better when it comes to PPE
Saturday 11 April 2020	Clarification on dementia, psychogeriatric level residents from Rosewood who were relocated to Burwood
Saturday 11 April 2020	Precautions in place to ensure safe transfer of hospital-level residents from Rosewood Rest Home & Hospital
Friday 10 April 2020	Additional 20 Rosewood Rest Home & Hospital hospital-level residents to be moved
Wednesday 8 April 2020	Important message from Canterbury GPs
Monday 6 April 2020	Canterbury DHB moves to support Rosewood Rest Home Dementia facility
Saturday 4 April 2020	Online form now available for expressions of interest to work in the health system
Friday 3 April 2020	Parents and caregivers urged to watch out for choking hazards
Tuesday 31 March 2020	52 COVID-19 cases now confirmed in Canterbury
Friday 27 March 2020	A further twelve COVID-19 cases confirmed in Canterbury
Thursday 26 March 2020	A further ten COVID-19 cases and one probable confirmed in Canterbury over the past two days
Thursday 26 March 2020	COVID-19 Alert Level Four – Updated hospital and clinic visitor policy
Wednesday 25 March 2020	Christchurch Hospital Park and Ride Shuttle Service to be put on hold
Tuesday 24 March 2020	Another two cases of COVID-19 recorded in Canterbury
Tuesday 24 March 2020	Canterbury DHB postpones non-urgent surgeries and non-urgent outpatient appointments, to focus on the COVID-19 response
Tuesday 24 March 2020	Two further cases of COVID-19 in Canterbury
Sunday 22 March 2020	Third case of COVID-19 confirmed in Canterbury
Saturday 21 March 2020	Contextual information regarding airport handout given to disembarking passengers early in the COVID-19 outbreak
Friday 20 March 2020	Second case of COVID-19 confirmed in Canterbury
Friday 20 March 2020	Temporary changes to limit visitor numbers at Canterbury DHB facilities
Sunday 15 March 2020	Passenger aboard the Golden Princess cruise ship berthed at Akaroa today being tested for COVID-19
Thursday 12 March 2020	If in doubt – don’t go out: Cantabrians urged to follow health advice when considering attending public events
Monday 27 January 2020	Canterbury DHB’s public health team providing advice on novel coronavirus to passengers arriving from Mainland China at Christchurch International Airport

 

About COVID-19

COVID-19 (formerly known as novel coronavirus) is a respiratory illness that can be transmitted from person to person through droplets. It has spread to every continent except Antarctica and over 170 countries and territories have laboratory-confirmed cases.

It appears that most cases identified to date have mild to moderate illness. In severe cases, though, the virus can cause pneumonia and severe acute respiratory infection.

When should I seek medical advice?

If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.

More information about accessing healthcare can be found on www.uniteforrecovery.govt.nz

New Zealand citizens and residents returning home

Public health staff are working with border agencies to ensure New Zealand citizens and residents returning home are screened as they enter the country, and aware of the need to self-isolate and understand what that entails. Self-isolation means avoiding situations where you could infect other people. People who have to self-isolate are also asked to register with Healthline's COVID-19 advice line by phoning 0800 358 5453.

Staff at airports and ports have information on hand that advises people what to look out for and what to do if they get symptoms.