ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Visiting hospital services in Canterbury (including attending outpatient appointments)

Unable to visit someone in hospital? We can help you stay connected.

Email your message/pictures to patientlink@cdhb.health.nz stating who it is from, who it is for and which hospital/ward they are in. Our volunteers will make sure your message gets to them.

Visitor restrictions (including people attending outpatient appointments)

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

See the message at the top of the page, which is one way you can stay in touch during these exceptional circumstances.

Visitors are welcome at our Tuarangi facility in Ashburton and at our Aged Care Facility within Kaikoura Health, but one at a time please. No visitors under 16. All visitors will be screened for COVID-19 symptoms and must wear a medical mask.

Additional guidelines for Christchurch Hospital

Most entrances to Christchurch Hospital will be closed, with ED & Waipapa Main Entrance, Christchurch Women’s Entrance and the main Christchurch Hospital entrance (under the canopies) open.

Visiting hours for services in Christchurch Hospital have been reduced to 3pm – 8pm daily. Visiting hours for services in Christchurch Women's Hospital are 3pm – 8pm daily.

One visitor per patient at a time, and no visitors under 16. Everyone must wear a medical mask, no exceptions. Due to the increased transmission risks, people unable or unwilling to do so cannot visit at this time.

For relatives who have a loved one at the end of life, there is no restriction on numbers visiting. Please be mindful that the number of people in the side room must allow for cares to be performed. Masks must be worn by everyone everyone outside of the room.

Parents/caregivers are able to be with their child in hospital (except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted at a time, following a supervised negative RAT result).

Children who are inpatients can have one other visitor (other than a parent or caregiver) who is able to visit with permission from the nurse in charge. 

You need to comply with the rules for public transport under the COVID-19 Protection Framework which in the case of shuttle use are:

  • If you are unwell, please don’t use the shuttle
  • A maximum of six passengers per trip to allow for safe physical distancing
  • The front passenger seat must remain empty
  • Shuttle passengers are asked to use the hand sanitiser upon entry to the shuttle
  • It is mandatory for all passengers over the age of 16 to wear surgical/medical masks on the shuttle, no exceptions. Under 16s and people without masks cannot use the shuttle or visit the hospital at this time.

Many outpatient appointments have been postponed, to enable us to concentrate our staff resource on acute and emergency care. For those appointments still going ahead, people can have one well, support person over 16 to accompany them.

One visitor per patient at a time – no visitors under 16, no exceptions to the requirement to wear a mask. Under 16s and people without masks cannot visit at this time.

If you need a support person with you at your appointment, you can bring one well, support person over 16 to accompany you.

One visitor per patient at a time – no visitors under 16, no exceptions to the requirement to wear a mask. Under 16s and people without masks cannot visit at this time.

One support person by pre-arrangement for community appointments (contact the team or case manager prior to confirm).

Parents/caregivers are able to visit in support of a child.

Additional people will be considered by the Clinical/Charge Nurse Manager or Duty Nurse Manager (after hours). This must be by prior arrangement to ensure that we can meet physical distancing requirements.

In the Acute and inpatient ward:

One visitor per patient at a time – no visitors under 16, no exceptions to the requirement to wear a mask. Under 16s and people without masks cannot visit at this time.

People attending for urgent care can have one support person with them

Whānau with an essential support role as a partner in care may have one other visitor in addition to their support person, but everyone must wear a medical mask

Women in labour are allowed one support person for the duration of their stay in our facilities

Parents/caregivers are able to be with their child in hospital

People with disabilities can have one support person in addition to their one visitor.

All usual entrances are now open.

One visitor per patient at a time – no visitors under 16, no exceptions to the requirement to wear a mask. Under 16s and people without masks cannot visit at this time.

Ashburton Hospital Visiting Hours are 11am – 2pm and 4pm – 8pm daily.

If you need a support person with you at your appointment, you can bring one well, support person over 16 to accompany you.

Café opening hours access requirements from 20 July 2022 until further notice:

Christchurch Hospital Campus:Opening hoursPass/IDAccess
Great Escape CaféMon-Fri: 07.00am to 19.30pm
Sat-Sun: 09.00am to 19.30pm
Not requiredStaff only
Willow Lane, WaipapaDaily 08.00am to 08.00pm Not requiredTake away only, no seating
Kanuka, OutpatientsMon-Fri 07.00am to 15.30pmNot requiredTake away only, no seating
PeaBerry, Waipapa
Mon-Fri 07.00am to 15.30pmNot requiredTake away only, no seating
Parkside Café
Mon-Fri 07.30am to 15.00pmNot requiredTake away only, no seating
Christchurch Women's Hospital CaféMon-Fri 07.30am to 15.00pm Not requiredTake away only, no seating
Ashburton Hospital Café08:00am to 15:30pmNot requiredNo restrictions
Burwood Travis Courtyard CaféOpen 08.00am to 16.00pmNot requiredNo restrictions
Hillmorton Hospital Avon Café08.00am to 15.00pmNot requiredStaff and consumers who are accompanied by a staff member

 

Page last updated: 8 August 2022

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