You do not need to show your My Vaccine Pass to enter DHB facilities, but you must scan the NZ Tracer App QR code for each building or specific area you enter, where a unique QR code is displayed – or sign in manually. You must also wear a paper surgical/medical mask at all times unless medically exempt, or eating or drinking. Shops or cafés within DHB facilities must comply with the appropriate rules according to the COVID-19 Protection Framework (‘traffic light system’), which may include checking My Vaccine Passes and other measures depending on whether we are at RED, ORANGE or GREEN.
Visitor access for all Canterbury DHB health facilities are restricted. Please remember, limiting our interactions with others is our best defence against COVID-19. Please don’t visit the hospital if you don’t need to.
The following visitor restrictions are in place for all Canterbury DHB hospitals and health facilities:
See below for specific visiting guidelines for each hospital.
Due to the ongoing need to maintain physical distancing, support people will only be allowed in outpatients by exception.
If you need a support person with you at your appointment, please call the number on your outpatient appointment letter to arrange this.
Note: some outpatient appointments will continue to be carried out ‘virtually’ either over the phone, or by a video/Zoom call.
Note: St Georges Maternity Unit is following the same guidelines.
The visiting hours at Burwood Hospital are 11am-7pm with only one person visiting at a time for each patient.
From 4 November 2021 visiting hours at Ashburton Hospital are as normal, but:
Exceptions: Nurse Managers can assess requests on a case by case basis.
Note: Exceptions will be considered on compassionate grounds for end of life care, they will any additional visits as approved by the Nurse Manager/Clinical Director.
While we encourage everyone eligible to get fully vaccinated to protect themselves and others, you are not required to show your My Vaccine Pass when you use the Shuttle. You do, however need to comply with the rules for public transport under the COVID-19 Protection Framework which in the case of shuttle use are:
The hospital shuttle service runs from the Deans Avenue car park, stopping at Waipapa building Emergency Department entrance, Christchurch Outpatients Building, and the main entrance of Christchurch Hospital.
Shuttles run every 15 minutes from:
The shuttle is free for users of the Deans Ave Car Park and operates between 6.15am and 8.30pm on weekdays and between 11am and 8pm Saturday and Sunday.
There is a mandatory break between 2.30pm and 3.15pm on the weekends for our drivers, so no shuttle will operate at this time.
The shuttle journey takes around 8-10 minutes depending on traffic.
The new car park is a clear walk through Hagley Park to the hospital. This walk takes around 15-20 minutes and there is a sealed footpath all the way.
The shuttles are clearly marked with our new bright livery, so please make sure that you get on the correct shuttle.
Parents are responsible for bringing their children's car seats. The shuttle can accommodate prams.
The shuttle is not suitable for wheelchairs. There is mobility car parking on site and near Christchurch Hospital.
Please note that drivers take a half-hour lunch break around 1pm and so there may be some delay at this time.
This is the only shuttle service run by Canterbury District Health Board.
Our shuttles are clearly marked with the Deans Ave Car Park destination.
Franchised or independently-owned businesses such as community pharmacies, flower vendors, hairdressers, volunteer shops etc. will have a set of rules that apply under the COVID-19 Protection Framework and will manage appropriate access. Cafés within DHB facilities are also subject to rules or restrictions under the COVID-19 Protection Framework – this will always include a requirement to scan or sign in, physical distancing, limits on numbers and mask wearing when not eating/drinking.
It may also include checking My Vaccine Passes. Where passes cannot be checked, cafés are subject to stricter limits on numbers and may become staff only (all staff are fully vaccinated) and/or provide contactless service only, which may mean seating has to be removed and people will not be allowed to eat or drink while seated in waiting areas nearby (when waiting for takeaway food or coffee).
Here is a summary of who can use which cafés and when staff ID or other proof of vaccination will be needed.
|Christchurch Hospital Campus:||Opening hours||Pass/ID||Access|
|Great Escape Café||Mon-Fri: 07.00am to 19.30pm|
Sat-Sun: 09.00am to 19.30pm
|Staff ID||Staff only|
|Willow Lane, Waipapa||Daily 08.00am to 08.00pm *Take-away only||No My Vaccine Pass checks||Contactless pick-up only - no seating|
|Kanuka, Outpatients||Mon-Fri 07.00am to 15.30pm||My Vaccine Pass required||Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.|
|Mon-Fri 07.00am to 15.30pm||My Vaccine Pass required||Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.|
|Mon-Fri 07.30am to 15.00pm||My Vaccine Pass required||Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.|
|Christchurch Womens Hospital Café||Mon-Fri 07.30am to 15.00pm *Take-away only||No My Vaccine Pass checks||Contactless pick-up only - no seating|
|Ashburton Hospital Café||Open 08.00am to 15.30pm||No My Vaccine Pass checks||Staff only|
|Hillmorton Avon Café||Open 08.00am to 15.00pm||No My Vaccine Pass checks||Staff only|
|Burwood Travis Courtyard Café||Open 08.00am to 15.30pm||My Vaccine Pass checks used|
An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to permitted visitor/s.
We know that some people who have a disability or health condition may not be able to wear a face covering safely or comfortably. If you cannot wear one, you can get an exemption card. Please display or show your exemption card when asked in one of our facilities. You can request a card from the Disabled Persons Assembly NZ by contacting them
on 04 801 9100 or at firstname.lastname@example.org
Page last updated: 25 January 2022
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