ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Measles and young people: Are you immunised?

Protect Canterbury Against Measles BannerGetting immunised is the best thing you can do to keep yourself, your whānau and your community safe from serious, infectious diseases.

Are you aged 15-30 years?

Become a Guardian of the Future by getting immunised against measles. Not only will you be protecting yourself against a disease that’s much more contagious than COVID-19, you’ll also be protecting your whānau, your community, and future generations from harm. 

Measles is a serious disease that can make you very sick. Lots of people aged between 15 and 30 years didn’t get fully immunised when they were children. This means they have a higher risk of catching and spreading measles.

It’s easy and free to get your measles immunisation now.

Protect the people you care about. Immunise to help stop the spread of measles.

Not sure if you’re immunised against measles?  Ask your doctor, parent or caregiver if you had two doses of the measles, mumps and rubella (MMR) vaccine as a child.

If you’re still not sure, it’s okay to get immunised again. It’s safe to have an extra dose of the MMR vaccine.

Some other countries only immunise against measles and rubella. So, even if you were immunised against measles overseas, make sure you get your free MMR in New Zealand so that you’re protected from mumps too.

  • You can ask your GP for a measles immunisation. It’s free. Your GP may also call you or your parent/caregiver to offer an appointment. 
  • If you’re 16 or older, you can get a free MMR immunisation at participating pharmacies.  You don’t need an appointment, you can just turn up. The pharmacist will take you to a private space in the pharmacy to do this.
  • A health professional may offer you a free measles immunisation when you’re at a community event, or at school or work.
  • You will be asked to wait for 20 minutes afterwards to monitor for any adverse reaction

This map shows you the participating pharmacies in Canterbury where you can go to get your free MMR immunisation:

If you have trouble seeing the pharmacies map above, or you would like to see a larger version of the map, you can also view it on Google Maps

There are good reasons to get immunised:

  • You could get very sick if you get measles: You can have complications like pneumonia, seizures and swelling of the brain. People can die from measles.
  • You might make others very sick if you get measles: Some people can’t have the MMR vaccine because they’re very young or have a disease that affects their immune system. Being immunised, means you won’t catch measles and spread it to vulnerable people.
  • If you get measles when you’re pregnant*, it could affect your baby: You may go into labour early or your baby may have a low birth-weight. This can have life-long impacts on your baby’s health. * You can’t have the MMR vaccine when you’re pregnant.
  • You could miss out on earning, learning or having fun: If you haven’t had the MMR vaccine and are in the same room as someone with measles, you will have to isolate for up to two weeks. This is to make sure you don’t have measles and can’t pass it on to others.
  • We recently had a measles outbreak: In New Zealand, more than 2,000 people got measles in 2019. 700 had to go to hospital. Māori and Pacific peoples were particularly affected. We need 95 percent of people to be immune to reach ‘community immunity’ (sometimes known as ‘herd immunity’) and help stop future outbreaks.
  • Measles is only a plane ride away: Measles is still common in many countries. People can bring it into New Zealand without knowing. You could also be exposed if you travel to certain countries overseas.

The HealthInfo website has good information about these serious diseases:

Measles information

Mumps information

Rubella information

The measles immunisation is called MMR and protects you against three serious diseases: measles, mumps and rubella.

In New Zealand, children are given their first dose at 12 months and their second dose at 15 months.

The MMR vaccine works by helping your body to make antibodies that fight measles.

MMR is given as an injection in your arm. When you’ve had the MMR vaccine, your immune system will recognise and fight the measles virus if you come into contact with it for real.

This protects you – and those around you – from getting sick or spreading measles.

The MMR vaccine is made of small amounts of weakened forms of the measles, mumps and rubella germs. These trigger your immune system to make antibodies to fight the germs.

The vaccine has a few other ingredients to keep it stable and ready to go. These ingredients are in tiny amounts and also found in common foods and drinks.

All vaccines approved for use in New Zealand have a good safety record and have ongoing safety monitoring. Go to the Ministry of Health's webpage about vaccine safety and vaccine ingredients to help you make an informed decision about immunisation.

The MMR vaccine has an excellent safety record. MMR vaccines have been used in New Zealand since 1990.

The MMR vaccine very effective. After one dose, about 95 percent of people are protected from measles and after two doses, more than 99 percent of people are protected.

A small number of people who are fully immunised may still get sick. But they usually get a milder illness than people who haven’t been immunised.

Fewer than one in 10 people may get a mild response between five and 12 days after immunisation, like a mild fever, a rash or swollen glands. Other mild reactions that can happen (usually within one or two days of being immunised) include:

  • headache
  • a slight fever (feeling hot)
  • nausea (feeling sick)
  • fainting or feeling faint (eating beforehand helps with this)
  • generally feeling a bit unwell.

The chance of having a serious side-effect from the MMR vaccine is extremely rare and would happen within 20 minutes of being immunised. That’s why you’ll be asked to stay for 20 minutes after you have the MMR vaccine. If a severe allergic reaction does happen, the vaccinator can effectively treat it.

Your doctor, nurse or pharmacist will talk about possible reactions with you at the time.

Immunisation is your choice. The Immunisation Advisory Centre (University of Auckland) has a lot of good information sources to help you make an informed decision about immunisation. Visit the Immunisation Advisory Centre's website.

You are eligible for free MMR immunisation if you meet any of these criteria:

  • you were born after 1 January 1969 and are eligible to receive funded healthcare in New Zealand and you have not previously received two doses of MMR vaccine
  • you are aged under 18 regardless of your immigration status
  • you are a Recognised Seasonal Employers Scheme worker

More information about MMR and eligibility can be found on the Ministry of Health’s website.

 

 

Page last updated: 24 February 2021

Is this page useful?