VISITING HOSPITAL

All hospital visitors are encouraged to wear a medical face mask. Expand this message for information about visiting hospital. 

Last updated:
31 October 2024

Some visitor restrictions for all Health New Zealand | Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and we encourage all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and visitors safe.

To keep everybody safe:

  • Visitors or support people are advised to not visit our facilities if they are unwell. We advise that you do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are encouraged to be worn at all sites. Masks will be provided if you don’t have one.
  • Please practice hand hygiene with provided alcohol-based hand rub/gel

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear a surgical mask as a minimum – please use surgical masks provided.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours.

All visitors are encouraged to wear a medical face mask.

Parents/caregivers can be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where visitor restrictions might apply.

Patients and visitors can also read the additional COVID-19 related visiting guidelines .

Where to find support after a traumatic event

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1737.org.nz

If you or someone you know needs mental wellbeing support or advice:

  • Call or text 1737 to speak with a trained counsellor. This service is free of charge and is available day and night.
  • Connect with the AllRight? Team who specialise in wellbeing advice.

There are also resources available online here:

See your own general practice team first – they can refer you to other services as appropriate

For general information and advice on the mental health support services we have available, visit Canterbury mental health services

Emergency/acute crisis support

  • If you require urgent or crisis mental health care: Freephone 0800 920 092 (24 hours a day, 7 days a week).

General Practices and pharmacies

All are open as usual so make these your first point of contact with our health system for non-emergency care.

After-hours facilities available to help you:

  • The 24 Hour Surgery, 401 Madras St. 03 365 7777. Open 24hrs every day.
  • Moorhouse Medical, 3 Pilgrim Place. 03 365 7900. Open 8am-8pm every day.
  • Riccarton Clinic, 4 Yaldhurst Road. 03 343 3661. Open 8am-8pm every day.

Page last updated: 30 January 2023

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