In the event of a trauma or an emergency, the media plays a vital role by providing the community with the latest news and public service announcements. Our disaster response plan includes operation of an on-site media centre to make sure media needs are met.
All media enquiries (Monday - Friday, business hours) can be directed to the Canterbury DHB Communications Team via email firstname.lastname@example.org or tel 03 364 4103 in the first instance. Urgent after-hours Monday - Friday call 027 531 4796.
For patient status updates media can phone the Communications Team during weekdays, or the on-call media advisor on weekends, between 6am-11pm.
Senior Communications Advisor027 836 1528 or 03 789 email@example.com
Senior Communications Advisor027 561 firstname.lastname@example.org
All requests for patient conditions, staff and patient interviews, photographs or filming must be made through the media advisor or strategic communications manager.
Under no circumstances may interviews, filming or photography be carried out on the hospital sites without permission from the media advisor or strategic communications manager.
If you carry out filming or photography without permission, our hospital security teams will ask you to leave the site immediately. For more information see
guidelines for media visiting CDHB hospitals below.
The media advisor or strategic communications manager can save you time and trouble trying to track down medical staff and researchers who specialise in the subject you are covering. Often we can put you in contact with a busy practitioner who may not otherwise understand the demands of your deadlines.
We can provide you with images of our hospitals, staff and board members suitable for publication and are happy to take high resolution photographs on request.
We do not release any personal information regarding a patient without consent of the adult patient or, where the patient is a child, the consent of the parent or guardian.
We do release condition updates along with age bands, gender and city/town of residence but will not confirm other details unless we have consent from the patient or their parent or guardian.
Stable: condition unchanged
Serious, but stable: vital signs stable, within normal limits, patient conscious and comfortable, indicators favourable.
Serious: vital signs stable and within normal limits, patient conscious but may be uncomfortable, indicators questionable.
Critical: Vital signs unstable, not within normal limits, patient may not be conscious, indicators unfavourable.
While we respect that some families may want to share information with the media, we respect and support other families' right to decide whether or not to engage with the media.
Often patients/parents will agree to pass on additional details to the media advisor or nursing staff. We will obtain consent for this release of information as quickly as possible and report these additional facts.
When patients or their family members decline consent for release of information and request that all information about them or their child remains confidential, we are unable to comment on such patients.
Confirmation of a patient's death occurs only with family consent and after notifying next of kin. Sometimes we will refer you to the police media liaison officer rather than comment ourselves.
The media advisor or strategic communications manager must approve access by the media to any of our hospitals for professional duties.
In consideration of the rights to confidentiality of our patients, their families and our staff, the media advisor or strategic communications manager will confirm all recording and interviews on hospital property before they occur.
Patient or parental permission alone is insufficient consent as we need to consider patient safety, privacy for other patients and other factors such as infection control risks and staff concerns.
Please let us know your needs in advance. If your plan includes photography of a patient, family or a staff member at our Canterbury DHB hospitals, we can obtain photo consent on your behalf in advance. This will avoid delays.
The media advisor or strategic communications manager will liaise with our clinicians and the patient to arrange a mutually convenient time and location for your interview and will set up where to meet you.
The media advisor/a member of the communications team, or security will escort you to the patient or staff member you wish to interview.
The following social media guidelines are for staff reference.
More information about the use of social media can be found on the
Canterbury DHB intranet. Specific social media queries should be addressed to the Corporate Communications team.
A social media guide for District health Boards - Canterbury DHB
Social media in government - high level guidance
A social media guide for medical practitioners
A nurses guide to social media and electronic communication
Social media and the nursing profession
Please see our guide to
Information Act requests to Canterbury
helpful guidelines for using
social media in the workplace.
For a full list of the convenient ways that you can contact us, refer to the Contact Us page
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