ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Your health

ACC is there to help. Find out how

ACC's National Serious Injury Service specialises in helping people return to their everyday lives after serious... read more about ACC is there to help. Find out how»

Add five ways to wellbeing into your day

​Whether the going is good or times are tough, research has shown that five key actions can make a real difference to... read more about Add five ways to wellbeing into your day»

Advice for smokers who don’t want to harm their children

Children with parents who smoke are much more likely to get sick, be admitted to hospital, and start smoking when they... read more about Advice for smokers who don’t want to harm their children»

Tags

Alcohol Drug Helpline

If you are worried about your own drug taking, or a friend, get in touch with the Alcohol Drug Helpline on 0800 787... read more about Alcohol Drug Helpline»

Are your medicines right for you? How to find out

When taken correctly with regular reviews by your doctor, medications can improve your health and prolong your life.... read more about Are your medicines right for you? How to find out»

Asthma in children

Children with asthma can usually exercise and do the same things their friends do, as long as you manage the condition... read more about Asthma in children»

Be the best motorcyclist you can be

Ride Forever is a great resource for motorcyclists. It has valuable information for beginners and veterans about... read more about Be the best motorcyclist you can be»

Being a caregiver at home…

Providing personal care to someone can make a huge difference in their life. It is also a big responsibility for you.... read more about Being a caregiver at home…»

Being healthy from birth through the teen years

Kidshealth has heaps of articles and resources on all sorts of children’s health topics, including (but not limited... read more about Being healthy from birth through the teen years»

Care around the clock

Make your GP team your first call 24/7. Unless it’s an emergency (when you should call 111), always make your general... read more about Care around the clock»

Carers: Where to find more info

Whether you are choosing to become a carer, or have a family member who needs care, there is a lot to think about when... read more about Carers: Where to find more info»

Check out the HealthInfo Canterbury website

HealthInfo Canterbury is an easy-to-use health information website written just for you, the people of Canterbury. You... read more about Check out the HealthInfo Canterbury website»

Choose a Mediterranean diet

The Mediterranean diet is a healthy eating plan. It's based on traditional foods eaten in countries around the... read more about Choose a Mediterranean diet»

Community Māori health providers

There are services available to help Māori people with their healthcare. Some services are provided by government... read more about Community Māori health providers»

Community Services Card = cheaper GP fees

Many general practices charge lower fees if you have a Community Services Card (CSC). If you have a CSC, the most you... read more about Community Services Card = cheaper GP fees»

Concussion, or just a whack to the head?

Learn to recognise the signs of concussion and what to do if you or someone else gets an injury to the brain with this... read more about Concussion, or just a whack to the head?»

Condoms? Vasectomy? Options for healthy sex and contraception

There are a few options for men’s contraception and sexual health, including using condoms or getting a vasectomy.... read more about Condoms? Vasectomy? Options for healthy sex and contraception»

COVID-19 care in the community

How to care for yourself and your whānau if you get COVID-19 

read more COVID-19 care in the community»

COVID-19 cases

Active and recovered COVID-19 cases in... read more about COVID-19 cases»

COVID-19 news

News about COVID-19 and health services in Canterbury.

read more COVID-19 news»

COVID-19 tests

How and where to get COVID-19 tests in Canterbury

read more COVID-19 tests»

COVID-19 vaccinations

Information about COVID-19 vaccinations in Canterbury and the Chatham Islands

read more COVID-19 vaccinations»

Depression: You don’t have to tough it out

Depression and anxiety can happen to anybody, but men are less likely to reach out for help. Experiencing depression is... read more about Depression: You don’t have to tough it out»

Did you know there are Māori health teams in hospital services?

Māori health services are designed to promote health, work with Māori people, and encourage healthcare providers to... read more about Did you know there are Māori health teams in hospital services?»

Do I need braces? And other questions for teenage teeth

If you have crooked teeth, your dentist might recommend orthodontic treatment which can improve how your teeth look and... read more about Do I need braces? And other questions for teenage teeth»

Don’t let injuries ruin your rugby season

There’s nothing worse than copping an injury in an early game and sitting on the sideline for the rest of the season.... read more about Don’t let injuries ruin your rugby season»

Eating for good health

What you eat can make a huge difference to your health and wellbeing. Choosing healthy foods can lower your risk of... read more about Eating for good health»

Eight of the most common ways kids get injured

Childhood injuries are common. Thankfully most of these are minor. But every year in New Zealand children are badly... read more about Eight of the most common ways kids get injured»

Emergency dental care: Where to go

If you or a family member has a very painful toothache or an injury to your teeth or gums, get help as soon as... read more about Emergency dental care: Where to go»

Everyday activities can be hard. Here’s how to keep going

Having a health condition or injury might seem limiting, but it doesn't mean you have to stop doing all the things you... read more about Everyday activities can be hard. Here’s how to keep going»

Exercise in Pregnancy classes

Exercise in our hydrotherapy pool and meet other expectant mothers at our Exercise in Pregnancy... read more about Exercise in Pregnancy classes»

Fatigue: It’s not just ‘being tired at work’

Fatigue is a real issue in industries that rely on workers being mentally and physically alert. Fatigue reduces a... read more about Fatigue: It’s not just ‘being tired at work’»

Find a Well Child Tamariki Ora provider in Canterbury

The Well Child Tamariki Ora programme is a series of health visits and support that are free to all families for... read more about Find a Well Child Tamariki Ora provider in Canterbury»

Find support to stay healthy and live comfortably

The Ministry of Health and district health boards fund several services for older people to help support you as you... read more about Find support to stay healthy and live comfortably»

Five steps to protect your child’s smile

Looking after your child’s baby teeth can help ensure their adult teeth come through healthy and strong. The Ministry... read more about Five steps to protect your child’s smile»

Five ways to wellbeing

Feeling… blah? We've all been there! As well as sapping our energy levels, feeling a bit flat can start to take... read more about Five ways to wellbeing»

Free hearing checks

The Ministry of Health funds free hearing checks for children. If your child has a hearing loss, finding it early is... read more about Free hearing checks»

Fussy kids? Here’s how to get them eating

As the saying goes, you can sit a child at the table, but you can’t force them to eat. But you can encourage fussy or... read more about Fussy kids? Here’s how to get them eating»

Gear Up Against Legionella

Cases of Legionnaires’ disease typically increase during the months of September, October and November during... read more about Gear Up Against Legionella»

Showing 1-40 of 127 results, page 1 of 4.

Page last updated: 16 December 2021

Is this page useful?