VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Disability Steering Group (DSG)

The purpose of this group is to ensure people with disabilities in the Canterbury and West Coast districts have the health services they need, and feel included in decisions about their health.

The Disability Steering Group (DSG) has been selected to ensure the right balance of representation and has a wide range of relevant knowledge and expertise or experience living with a disability.

The DSG has the Canterbury and West Coast Health Disability Action Plan (PDF, 600KB) as the focus for its work. The Plan identifies short-term goals to be achieved in the first two years, and longer-term goals over the ten year lifespan of the Plan.

Refreshing the Plan, 3 years in

The ten-year Canterbury and West Coast Heath Disability Action Plan (PDF, 600KB) was launched in July 2016 after extensive consultation and at that time it outlined the priorities for our health system for the first two years, with the intention of reviewing priorities every two years for the life of the Plan. During August 2019 and on behalf of the Disability Steering Group, the DHB organised a series of five open, public hui to provide opportunities for the community to have input into what the next priority actions should be. People could also provide input online or by phone.

Public feedback and suggestions were collated and added to input from disability sector shareholders and advocates. It has since been presented to a new Disability Steering Group membership, also refreshed for the start of 2020. As at Jan/Feb 2020 the Disability Steering Group is working on ratifying those immediate priorities and updating the Plan accordingly.

Staying in touch

The DSG meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

Key messages can be viewed in the document library.

If you would like to be added to the mailing list or provide general feedback on the work of the DSG or make suggestions please email disabilityplan@cdhb.health.nz

It is hoped that over time the DSG can increase engagement and further exchange ideas and views with the wider community – but in particular, those who experience disability, have someone in their whānau who does, or work within the disability sector and/or in health.

Canterbury and West Coast Health Disability Action Plan Video

Featuring people with lived experience of disability

Note: If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.

The video is in three parts and features people or families talking about their experiences and what they want from their health system.

The video opens with retired Greymouth school teacher Margaret Woollett – remember, this is a TransAlpine action plan that aims to support disabled people and their family/whānau on both the West Coast and in Canterbury.

The second part features the Andrell family of Burwood (who are here with us at the launch).

The final part of the video features Disability Support Advisory Committee member Ben Lucas who is the chef de mission for the upcoming Rio Paralympics and who provided input on the redevelopment of Burwood Hospital.

Page last updated: 1 September 2022

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