ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Disability Steering Group (DSG)

The purpose of this group is to ensure people with disabilities in the Canterbury and West Coast District Health Board areas have the health services they need, and feel included in decisions about their health.

The Disability Steering Group (DSG) has been selected to ensure the right balance of representation and has a wide range of relevant knowledge and expertise or experience living with a disability.

The DSG has the Canterbury and West Coast Health Disability Action Plan (PDF, 600KB) as the focus for its work. The Plan identifies short-term goals to be achieved in the first two years, and longer-term goals over the ten year lifespan of the Plan.

Refreshing the Plan, 3 years in

The ten-year Canterbury and West Coast Heath Disability Action Plan (PDF, 600KB) was launched in July 2016 after extensive consultation and at that time it outlined the priorities for our health system for the first two years, with the intention of reviewing priorities every two years for the life of the Plan. During August 2019 and on behalf of the Disability Steering Group, the DHB organised a series of five open, public hui to provide opportunities for the community to have input into what the next priority actions should be. People could also provide input online or by phone.

Public feedback and suggestions were collated and added to input from disability sector shareholders and advocates. It has since been presented to a new Disability Steering Group membership, also refreshed for the start of 2020. As at Jan/Feb 2020 the Disability Steering Group is working on ratifying those immediate priorities and updating the Plan accordingly.

Staying in touch

The DSG meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

Key messages can be viewed in the document library.

If you would like to be added to the mailing list or provide general feedback on the work of the DSG or make suggestions please email disabilityplan@cdhb.health.nz

It is hoped that over time the DSG can increase engagement and further exchange ideas and views with the wider community – but in particular, those who experience disability, have someone in their whānau who does, or work within the disability sector and/or in health.

Canterbury and West Coast Health Disability Action Plan Video

Featuring people with lived experience of disability

Note: If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.

The video is in three parts and features people or families talking about their experiences and what they want from their health system.

The video opens with retired Greymouth school teacher Margaret Woollett – remember, this is a TransAlpine action plan that aims to support disabled people and their family/whānau on both the West Coast and in Canterbury.

The second part features the Andrell family of Burwood (who are here with us at the launch).

The final part of the video features Disability Support Advisory Committee member Ben Lucas who is the chef de mission for the upcoming Rio Paralympics and who provided input on the redevelopment of Burwood Hospital.

Page last updated: 28 January 2020

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