We are committed to providing quality healthcare and positive patient experiences. What you think about the care you receive is important to us: what we are doing well and where we can improve. If you have any concerns:
- You can talk to your nurse or doctor, or the nurse / doctor in charge while you are still here.
- Or, you can write to either the Emergency Department Clinical Director or Nurse Manager, or the Customer Services Manager, at Christchurch Hospital, Private Bag 4710, Christchurch, 8140.
The blue Customer Response boxes can be used for any feedback. These are available in key areas of the hospital including the ED Waiting Room.
If you use email, please provide your email address to one of the clerical officers, or drop it (with your full name and date of birth) into one of the blue Customer Response Boxes.
You may be invited to participate in a national Inpatient Experience Survey via a link in a text message or an email, or you may be given a hard copy of the survey. Your email address will only be used for the purpose of emailing you the survey if you are admitted overnight.