Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Kaikōura Health (Te Hā o Te Ora)

Visitor restrictions effective from 19 April 2022 until further notice

You do not need to show your My Vaccine Pass to enter DHB facilities, but you must wear a paper surgical/medical mask at all times unless medically exempt, or eating or drinking in a designated area.

In the Acute and inpatient ward:

One visitor per patient at a time – except where a child over 12 is being accompanied by an adult. No children under 12 please. Medical masks are compulsory unless you are medically exempt.
Visitor passes are no longer required at Kaikoura Health

People attending for urgent care can have one support person with them

For whānau with an essential support role as a partner in care

Women in labour are allowed one support person for the duration of their stay in our facilities

Parents/caregivers are able to be with their child in hospital

People with disabilities can have one support person in addition to their one visitor.

For more details about what to do when visiting please see our COVID-19 page.

The Kaikōura Health (Te Hā o Te Ora) facility provides primary care, aged care, acute care, maternity, radiology, and medical/trauma stabilisation services.

Located on the old Kaikōura hospital site, the new state-of-the-art Health Centre accommodates 21 beds, which includes 14 long stay rooms as well as six GP managed flexi-beds and a delivery/postnatal maternity suite plus a resuscitation room and observation bed and radiology. It also accommodates multi-purpose General Practice rooms, physiotherapy, community dental, and other visiting health specialists.

Services include palliative care, post-surgery support, pre-operation, nurse-led fracture clinics, dementia patient support, health promotion activities and wou​nd care clinics. Video conferencing technology also enables people to have face to face consultations with their specialist health provider without having to leave Kaikōura.


See Health Services for more contact phone numbers

Service Hours

Kaikōura Health (GP admitted inpatients, aged residential care and maternity)

  • Visiting hours: 10am to 12 noon and 3pm to 8pm daily. Or as arranged with nursing staff.

Kaikōura Healthcare (General Practice)

  • Monday to Friday: 8am - 6pm
  • Thursday: 9am - 6pm
  • Saturday and Sunday: 10.30am - 12 noon


Kaikōura Health
25 Deal Street

After-hours and emergencies

Kaikōura Healthcare (General Practice)

Walk in clinics on the weekends and public holidays are for urgent and emergency care and patients with urgent conditions are given first priority, all other patients are seen on a first-come first-served basis.  After-hours charges will apply.

After-hours medical care: If you call the clinic you will be transferred to our after-hours service.

In a medical emergency, call 111 and ask for an ‘ambulance’.

Enquiries and feedback

We welcome your feedback about our services and your experiences at Kaikōura Health.

Note: We cannot give medical advice by email. Please contact your doctor or the person in charge of your medical care.

Kaikōura Health facilities at a glance

Accessible facility

Disability car parking

Food & drink vending machines

Language Interpreters

Patient and visitor parking

Smokefree hospital

Visitor & accessible toilets

Wi-Fi (Free to use)

Page last updated: 20 June 2022

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