Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information


Orthopaedic Outpatients

The Orthopaedic Outpatient Department (also known as the Bone Shop) is located in Christchurch Hospital, the department usually deals with patients with broken or damaged bones.

Your doctor or another health professional such as the Emergency Department may refer you to the Orthopaedic Outpatient Department for follow up orthopaedic care.

If you are an existing patient or have a referral, you can access the department through Christchurch Hospital's main entrance.

Hours: Monday to Friday: 8am - 4.30pm, closed weekends and public holidays.

Location: Access via Christchurch Hospital main entrance, Ground Floor, Parkside East.

Orthopaedic Acute Care (OAC)

Orthopaedic Acute Care (OAC) provides specialist acute orthopaedic assessment and management of bone and muscle injuries. You can be referred to OAC by your doctor or self-refer via the Emergency Department.

In an emergency when you have broken a bone, please call 111 or visit the hospital Emergency Department.

Hours: 8am - 11pm, 7 days a week including public holidays.

Contact: 8am - 5.30pm phone 03 364 0800. Out of hours (5.30pm - 11pm) for urgent orthopaedic matters only phone 027 201 3124 (Orthopaedic Nurse).

Location: Access via the Emergency Department, Ground Floor, Waipapa, Riccarton Avenue.

Page last updated: 15 July 2022

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