ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Community Dental Service

About the Community Dental Service

The Community Dental Service provides free dental care for eligible children living in Canterbury and South Canterbury. We also help teens find a free family dentist. Pre-school children (0-4 years) have their teeth checked and treated in a Community Dental Clinic. We have 14 clinics throughout Canterbury. Our dental vans visit primary and intermediate schools to check children's teeth. School aged children visit a Community Dental Clinic if they need treatment.

To enrol your child, book an appointment, or update contact details, please call 0800 846 983 or email commdental@cdhb.health.nz

If your child is in pain, please contact us to book a Relief of Pain appointment. If we are unable to offer your child a Relief of Pain appointment, we will help you get an appointment at a family dentist for free.

Note: If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.

The Community Dental Service provides free dental care for eligible children living in Canterbury and South Canterbury. Children ARE eligible for free dental care if they are a:

  • New Zealand Citizen
  • Permanent Resident
  • Or have a parent or primary caregiver on a 2 year work visa (consecutive)

If you need to check eligibility, please visit the Ministry of Health website.

Whānau new to Canterbury

If you are new to Canterbury and contact us to enrol your child, we will ask for your child’s National Health Index (NHI) number. If you don’t know your child’s NHI number, we will ask you for more information (date of birth, full name, etc) which will help us find their NHI number.

To check your child is eligible for free care, you may be asked to scan and email your child’s passport and your visa documents, or citizenship certificate, to commdental@cdhb.health.nz

Interpreter Services

Interpreter Services are available for people who are deaf or do not speak English as their first language. The service is available 24 hours a day, is free of charge, and has a large number of languages available.

The service will be able to help with enrolling your child or booking an appointment. An interpreter may be able to attend an appointment with you.

Baby

Since May 2017, all babies born in Canterbury and South Canterbury, are enrolled at birth with the Community Dental Service, unless parent/caregiver declines.

All children should have their first dental check around 2 years of age.

Pre-school and school aged children

Parents and caregivers can enrol their child by calling 0800 846 983 or emailing  commdental@cdhb.health.nz

Your Well Child/Tamariki Ora Provider, Family Doctor or Public Health Nurse can also help with your child’s enrolment.

Teenagers

To enrol a teen in free dental care, contact a free family dentist. If you need more information you can contact the Adolescent Oral Health Coordinator, 0800 825 583 or freedentalcare@cdhb.health.nz

Whānau new to Canterbury

If you are new to Canterbury and would like to enrol a child, we will ask for your child’s National Health Index (NHI) number. If you don’t know your child’s NHI number, we will ask you for more information (date of birth, full name, etc) which will help us find their NHI number.

If you are unsure if your child can have free dental care, check our eligibility page.

How to book

To book an appointment for a pre-school or school aged child, please call 0800 846 983 or email commdental@cdhb.health.nz. You can book an appointment Monday—Friday, 8:45am—3:30pm, during the school term. You can book an appointment at any Community Dental Clinics.

If you have more than one child needing an appointment, you may be able to book a family appointment. A family appointment means your children can get seen at the same appointment.

After an appointment is booked, we will send you a text reminder. You should get a text the day before your appointment. The text will confirm the time and location of your child's appointment. If you are unable to make the appointment, please let us know, as we can reschedule your child's appointment.

Interpreter Services

Interpreter Services are available for people who are deaf or do not speak English as their first language. The service is available 24 hours a day, is free of charge and has a large number of languages available. The service will be able to help with enrolling your child or booking an appointment. An interpreter may be able to attend an appointment with you.

Transport support

It’s not always easy getting to appointments. If you need a little help, please let us know as we may be able to put you in touch with a support service.

Relief  of Pain Appointments

If your child is in pain, we may be able to offer you a Relief of Pain appointment.  To book a Relief of Pain appointment please call 0800 846 983 or email commdental@cdhb.health.nz

Information for adults who have dental pain is on the Dental Department page.


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Page last updated: 21 June 2022

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