HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Dental Department

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The Dental Department provides specialist dental care to people in the Canterbury region. It is also a tertiary referral centre for the West Coast and Nelson and Marlborough regions.

The Hospital Dental Department provides care in the following dental services:

  • Special Care Dentistry
  • Pedodontics
  • Orthodontics
  • Prosthodontics
  • Maxillofacial Prosthetics
  • After hours emergency trauma

The department also offers a Full Dental Clearance service and a daily Relief of Pain clinic.

If you have dental pain and you receive a WINZ benefit, then you are eligible to attend The Relief of Pain Clinic at the Dental Department.

  • Relief of Pain Clinics run every weekday, except for public holidays.
  • The clinics start at 8:30am for the morning session and 1:30pm for the afternoon session.
  • One tooth is treated per visit.
  • Subsidised charges apply for the service (a WINZ quote can be given):
  • Consult (including X-rays and/or prescription) $25
  • Treatment (if provided at the same appointment) $20
  • Total cost for a consult and treatment on the same day $45

To book a place at the relief of pain clinic, phone the Dental Department on 03 364 0250, no referral from a doctor or dentist is required.

If you require all, or at least all your upper or lower teeth, to be removed and you receive a WINZ benefit, you may be eligible for the full dental clearance clinic at the Hospital Dental Service.

To attend this clinic you need to be referred to the department. Referrals are accepted from your General Practice (GP), General Dentist or other health professional.

Page last updated: 20 May 2022

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