ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Consumer Council

The Canterbury Health System is continuously looking at ways of improving service and the user of those services is the best person to answer how we can do that. We have a number of different ways of gathering feedback to help us “listen to the voice of the consumer”.

When a consumer's experience of our health services doesn't meet their expectations, we want to hear about it. Another way we get feedback on how we can improve the consumer experience of our health care services is through the Canterbury DHB Consumer Council.

The Canterbury DHB Consumer Council was set up in 2008 as a way for consumers to have a strong voice in planning, designing and delivering services in the Canterbury Health System. The Consumer Council's slogan is “Nothing about us, without us”, because we believe health care should always be planned with consumer involvement, right from the beginning.

The consumer council is invited to participate in, and comment on, many of the CDHB initiatives to enhance the patient's experience. It has a regular commitment to the Xcelr8 – the business of caring programme that has been designed to develop our health system leaders. Over the past year this has included consumer input into the development of eSCRV – Electronic clinical information sharing, the Pulmonary Rehabilitation Working Group (PRWG), the development of Advanced Care Plans and participation in the design forum for Burwood Hospital to name just a few.

Council members also sit on most of the Canterbury Clinical Network's Service Level Alliances including the overarching group, the Alliance Leadership Team. These Service Level Alliances are made up of groups of people with expertise in a particular health service. The group works together on ways to improve the way services are provided. This enables consumers to work in partnership with clinicians and health managers at a senior level, to influence the transformational change of our health system.

Consumer Council members

The council is made up of a diverse range of people with ethnic backgrounds and areas of interest that include Māori health, Pacific health, mental health, people with long-term conditions, people with physical, intellectual and sensory disabilities, older people, youth, men, women, rural communities, people with visual and hearing impairment and people with alcohol and other drug addictions.

Consumer Council Biographies, May 2022 (PDF, 300KB)

The structure of the Consumer Council

Council members are nominated by consumers and consumer lobby and advocacy groups. Collectively they have a broad range of understanding and experience of how it feels to be a consumer and what consumers need.

Consumer Council Structure, December 2020 (PDF, 100KB)

Terms of Reference

Consumer Council Terms of Reference (PDF, 400KB)

News and Publications

Resources (IHI and HQS Commission documents)

Latest published meeting minutes

Consumer Council Meeting Minutes – 11 May 2022 (PDF, 200KB)

The Consumer Council meets on the second Wednesday of every month.

Archive of meeting minutes

Previous meeting agenda papers and minutes can be viewed in the document library. 

Minutes for all meetings are available to the public, please contact consumercouncil@cdhb.health.nz if you would like copies.

Contact us

Kathy O’Neill, Team Leader Planning & Funding, Canterbury DHB
Email: consumercouncil@cdhb.health.nz

Address

Consumer Council
Planning & Funding
Canterbury DHB
32 Oxford Terrace
Christchurch

Postal address

Consumer Council
Planning & Funding
Canterbury DHB
PO Box 1600
Christchurch

Page last updated: 24 May 2022

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