HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Requests for official information

​​​​People in New Zealand can request government information (official information) and can expect it to be made available unless there is a good reason to withhold it.

The Official Information Act 1982 (or OIA) enables citizens, permanent residents, visitors to New Zealand, and body corporates registered or with a place of business in New Zealand, to make a request for official information held by government agencies, including Canterbury DHB.

Potential temporary delays responding to OIA requests

Please be aware that while we will endeavour to respond to Official Information Act requests within the legislated time frame; due to the pandemic, staff throughout our system have been redeployed and are involved in the planning and preparation for dealing with Omicron/COVID-19.

This work will take priority and may create delays in our ability to respond to Official Information Act requests.

Have you checked our library of OIA responses?

Before you make a request for official information, you can check hundreds of our previous responses for official information in our Document library to see if your query has already been answered.

Frequently requested official information topics:

Please send us a request if you are unable to find the information you need.

Before you make an official information act (OIA) request, you can check our OIA responses in our Document library to see if your query has already been answered.

Your request should be as clear and specific as possible and should contain the following details:

  • your name

  • contact address (email or postal)

  • contact phone number​

  • details of the information you want​

Note: If they are not provided, we are allowed to ask you for information so that we can check you meet the eligibility requirements of the OIA, e.g. that you are either:

  • a New Zealand citizen
  • a permanent resident of New Zealand
  • currently in New Zealand
  • a body corporate incorporated in New Zealand.

You can send an OIA request using our website contact form, by selecting  'Enquiry' and then 'Official Information Act Request'.

By email: 
Use our website contact form, selecting 'Enquiry' and then 'Official Information Act Request'.

By post:  
Official Information Act Request 
c/o CEO, Canterbury District Health Board
PO Box 1600
Christchurch 8140

We will acknowledge your request and are required by law to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.

If we need more time to make our decision on your request, for example if you are requesting a lot of information, we will let you know and provide an estimate of how long it will take. Where possible we will update you on the progress of our response to your request.

​​If you would like to know more about the OIA request process, the State Services Commision have published a very useful guide about how agencies respond to an OIA request.

Requesting official information is free, though we can charge a reasonable amount if it will take a lot of work to supply the information requested. Find out more in our guidance on how we will respond.

You will be informed of any charges before your OIA request proceeds and asked if you would like to continue with your OIA request.

You may wish to contact us in the first instance to see if we can resolve any issues. You can also make a complaint to the Office of the Ombudsman if you:

  • have concerns regarding the decision we made on your request

  • were unhappy about the way your request was treated or processed

  • have concerns relating to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.

The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.

Information will be made available unless there is a good reason to withhold it. The Official Information Act sets out a number of reasons for which information may be withheld. These reasons include preservation of personal privacy and protection of information which has been received in confidence. 

However, even where there is a good reason for withholding it, information will still be released if there are overriding considerations which mean it is in the public interest to release it.

Page last updated: 10 February 2022

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