RED

Hospital visitors don’t need a Vaccine Pass, but do need to scan in, and wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at RED according to the NZ COVID-19 Protection Framework

Last updated:
23 January 2022

The following visitor restrictions are in place for all Canterbury DHB hospitals and health facilities:

  1. All visitors need to scan in using the COVID-19 Tracer App or sign in on arrival and provide their contact details
  2. If you’re using the COVID-19 Tracer App, please ensure Bluetooth tracing is turned on
  3. All visitors must wear a surgical/medical mask. Fabric face coverings are no longer acceptable
  4. All visitors are expected to practice safe physical distancing. You should remain two metres away from people you don’t know
  5. Everyone, including visitors should practise good hand hygiene
  6. Visitors who are unwell should not be entering our facilities.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information:

Requests for official information

​​​​People in New Zealand can request government information (official information) and can expect it to be made available unless there is a good reason to withhold it.

The Official Information Act 1982 (or OIA) enables citizens, permanent residents, visitors to New Zealand, and body corporates registered or with a place of business in New Zealand, to make a request for official information held by government agencies, including Canterbury DHB.

Have you checked our library of OIA responses?

Before you make a request for official information, you can check hundreds of our previous responses for official information in our Document library to see if your query has already been answered.

Frequently requested official information topics:

Please send us a request if you are unable to find the information you need.

Before you make an official information act (OIA) request, you can check our OIA responses in our Document library to see if your query has already been answered.

Your request should be as clear and specific as possible and should contain the following details:

  • your name

  • contact address (email or postal)

  • contact phone number​

  • details of the information you want​

Note: If they are not provided, we are allowed to ask you for information so that we can check you meet the eligibility requirements of the OIA, e.g. that you are either:

  • a New Zealand citizen
  • a permanent resident of New Zealand
  • currently in New Zealand
  • a body corporate incorporated in New Zealand.

You can send an OIA request using our website contact form, by selecting  'Enquiry' and then 'Official Information Act Request'.

By email: 
Use our website contact form, selecting 'Enquiry' and then 'Official Information Act Request'.

By post:  
Official Information Act Request 
c/o CEO, Canterbury District Health Board
PO Box 1600
Christchurch 8140

We will acknowledge your request and are required by law to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.

If we need more time to make our decision on your request, for example if you are requesting a lot of information, we will let you know and provide an estimate of how long it will take. Where possible we will update you on the progress of our response to your request.

​​If you would like to know more about the OIA request process, the State Services Commision have published a very useful guide about how agencies respond to an OIA request.

Requesting official information is free, though we can charge a reasonable amount if it will take a lot of work to supply the information requested. Find out more in our guidance on how we will respond.

You will be informed of any charges before your OIA request proceeds and asked if you would like to continue with your OIA request.

You may wish to contact us in the first instance to see if we can resolve any issues. You can also make a complaint to the Office of the Ombudsman if you:

  • have concerns regarding the decision we made on your request

  • were unhappy about the way your request was treated or processed

  • have concerns relating to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.

The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.

Information will be made available unless there is a good reason to withhold it. The Official Information Act sets out a number of reasons for which information may be withheld. These reasons include preservation of personal privacy and protection of information which has been received in confidence. 

However, even where there is a good reason for withholding it, information will still be released if there are overriding considerations which mean it is in the public interest to release it.

Page last updated: 9 July 2021

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