Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Paying for your care

Information about paying for your healthcare at hospitals in Canterbury.

New Zealand has a world-leading health system which makes most services available free (or subsidised) to people who meet requirements.

Some people in New Zealand don’t qualify to have these services paid for by the New Zealand Government and will have to pay for their own healthcare.

The Ministry of Health website provides useful information and advice on eligibility:

You can contact the Eligibility Team at Canterbury DHB with any enquiries:

Documents required to prove you are entitled to free healthcare:

  • Passport, including permits and visas
  • Birth certificate (if born in New Zealand or Australia); or
  • Confirmation of citizenship; or
  • Confirmation of permanent residency or other residency status
  • Photo identification (if no passport)

If you are not entitled to free health services, please refer to the hospital treatment fees document below.

Please note: Fees are indicative only and subject to change, and not all treatment fees are listed. A patient must be eligible at the time they receive health services for those services to be paid for by the government. If a person becomes eligible after accessing health services, that eligibility cannot be backdated. Fees are reviewed annually.

Current prices for hospital treatment

Non-Eligible Christchurch Campus General Price List - July 1 2021 (PDF, 300KB)

If you have any queries about treatment costs, please contact a member of the Eligibility Team.


If you are admitted to hospital, the eligibility team will confirm your eligibility and discuss the cost of treatment and payment with you. Staff will give you an invoice before you leave.

We do not invoice insurance companies. We expect you to pay us and claim it back from your insurance company.


You must pay for outpatient services in advance. You can make payments at the Accounts Receivable Office on the ground floor of Christchurch Hospital. The Accounts Receivable Office will give you a receipt, which you need to present at your appointment.

Direct credit payment

Bank: BNZ, Christchurch 114 Fitzgerald Avenue, Christchurch 8011
Account name: Canterbury District Health Board
Account number: 02-0800-0528866-000
SWIFT code: BKNZNZ22 (to be used if making payments from overseas)

Please use your invoice number and customer number / NHI number as a reference.

Credit card payment

If you wish to pay by MasterCard or Visa, please contact the Eligibility Team to arrange payment.

Everyone in New Zealand is covered by ACC’s no-fault scheme if they’re injured in an accident. This includes children, beneficiaries and students. It doesn’t matter if they’re working, unemployed or retired. It also includes visitors to New Zealand.

The cover ACC provides helps pay for the costs of your recovery. This includes payment towards treatment, help at home and work, and help with your income. Visit the ACC website for more information or help making a claim.

If ACC does not accept your claim, you may still be eligible for funded public healthcare. Talk to your GP about this.

Page last updated: 23 September 2021

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