Media enquiries over Christmas and New Year holidays

The Canterbury DHB Communications office will be closed from 5pm Tuesday 24 December until 8.30am Monday 6 January.
View the on-call media advisor holiday roster (PDF) for details about who to contact over the Christmas/New Year period.

All requests for patient conditions, staff and patient interviews, photographs or filming must be made through the media advisor or strategic communications manager.​​

Under no circumstances may interviews, filming or photography be carried out on the hospital sites without permission from the media advisor or strategic communications manager.

If you carry out filming or photography without permission, our hospital security teams will ask you to leave the site immediately. For more information see information for media visiting hospitals below.

The media advisor or strategic communications manager can save you time and trouble trying to track down medical staff and researchers who specialise in the subject you are covering. Often we can put you in contact with a busy practitioner who may not otherwise understand the demands of your deadlines.

We can provide you with images of our hospitals, staff and board members suitable for publication and are happy to take high resolution photographs on request.

We do not release any personal information regarding a patient without consent of the adult patient or, where the patient is a child, the consent of the parent or guardian.

Patient status terminology and definitions

• Stable: condition unchanged

• Serious, but stable: vital signs stable, within normal limits, patient conscious and comfortable, indicators favourable.

• Serious: vital signs stable and within normal limits, patient conscious but may be uncomfortable, indicators questionable.

• Critical: Vital signs unstable, not within normal limits, patient may not be conscious, indicators unfavourable.

While we respect that some families may want to share information with the media, we respect and support other families’ right to decide whether or not to engage with the media.

Often patients/parents will agree to pass on additional details to the media advisor or nursing staff. We will obtain consent for this release of information as quickly as possible and report these additional facts.

When patients or their family members decline consent for release of information and request that all information about them or their child remains confidential, we are unable to comment on such patients.

Confirmation of a patient’s death occurs only with family consent and after notifying next of kin. Sometimes we will refer you to the police media liaison officer rather than comment ourselves.

• The media advisor or strategic communications manager must approve access by the media to any of our hospitals for professional duties.

• In consideration of the rights to confidentiality of our patients, their families and our staff, the media advisor or strategic communications manager will confirm all recording and interviews on hospital property before they occur.

• Patient or parental permission alone is insufficient consent as we need to consider patient safety, privacy for other patients and other factors such as infection control risks and staff concerns.

• Please let us know your needs in advance. If your plan includes photography of a patient, family or a staff member at our Canterbury DHB hospitals, we can obtain photo consent on your behalf in advance. This will avoid delays.

• The media advisor or strategic communications manager will liaise with our clinicians and the patient to arrange a mutually convenient time and location for your interview and will set up where to meet you.

• The media advisor/a member of the communications team, or security will escort you to the patient or staff member you wish to interview.

Information for staff using social media is available on the Canterbury DHB intranet. 

Specific social media queries should be addressed to the Corporate Communications team at communications@cdhb.health.nz