Hospital visitors don’t need a Vaccine Pass, but do need to scan in, and wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests and care in the community advice. See for info about vaccinations.

We are at RED according to the NZ COVID-19 Protection Framework

Last updated:
23 January 2022

The following visitor restrictions are in place for all Canterbury DHB hospitals and health facilities:

  1. All visitors need to scan in using the COVID-19 Tracer App or sign in on arrival and provide their contact details
  2. If you’re using the COVID-19 Tracer App, please ensure Bluetooth tracing is turned on
  3. All visitors must wear a surgical/medical mask. Fabric face coverings are no longer acceptable
  4. All visitors are expected to practice safe physical distancing. You should remain two metres away from people you don’t know
  5. Everyone, including visitors should practise good hand hygiene
  6. Visitors who are unwell should not be entering our facilities.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information:

Information for media

Media enquiries

The latest media releases can be found in Health News. All media enquiries are directed to the Canterbury DHB Communications team.

  • During normal business hours, Monday to Friday, please email all requests to in the first instance, or call 03 364 4103 for more straightforward media enquiries.
  • After-hours Monday to Friday, for urgent media enquiries call 027 531 4796 or 027 261 4824.
  • Over the weekend (6am – 11pm, Sat to Sun and public holidays), only urgent requests will be actioned. Please email your request to and text the on-call media advisor to draw their attention to it.

To find out who is on-call, see ‘On-call roster for media enquiries on weekends and public holidays

Weekends (Public Holidays)


On-call Media Advisor - contact phone number


15, 16

Alex Taylor - 027 567 5343


22, 23

Mick O'Donnell - 027 261 4824


29, 30

Karalyn van Deursen - 027 531 4796

 FEBRUARY (Waitangi)

5, 6, 7

Sue Henderson - 027 290 0961


12, 13

Imogen Squires - 027 836 1528


19, 20

Julia Goode - 021 223 2141


26, 27

Mick O'Donnell - 027 261 4824


5, 6

Alex Taylor - 027 567 5343


12, 13

Karalyn van Deursen - 027 531 4796


19, 20

Sue Henderson - 027 290 0961


26, 27

Imogen Squires - 027 836 1528 


Karalyn Van Deursen Karalyn van Deursen
Executive Director Communications
027 531 4796
Mick O'Donnell Mick O'Donnell
Communications Team Leader
027 261 4824
Julia Goode Julia Goode
Senior Media Advisor
021 223 2141
Alex Taylor Alex Taylor
Senior Communications Advisor
027 567 5343​​
Crisselda De Leon-Singson

Crisselda (Criss) De Leon-Singson
Senior Communications Advisor
027 561 6253

Susan Henderson

Sue Henderson
Senior Communications Advisor
027 290 0961

Imogen Squires

Imogen Squires
Senior Communications Advisor – West Coast DHB
027 836 1528

All requests for patient conditions, staff and patient interviews, photographs or filming must be made through the media advisor or strategic communications manager.​​

Under no circumstances may interviews, filming or photography be carried out on the hospital sites without permission from the media advisor or strategic communications manager.

If you carry out filming or photography without permission, our hospital security teams will ask you to leave the site immediately. For more information see information for media visiting hospitals below.

The media advisor or strategic communications manager can save you time and trouble trying to track down medical staff and researchers who specialise in the subject you are covering. Often we can put you in contact with a busy practitioner who may not otherwise understand the demands of your deadlines.

We can provide you with images of our hospitals, staff and board members suitable for publication and are happy to take high resolution photographs on request.

We do not release any personal information regarding a patient without consent of the adult patient or, where the patient is a child, the consent of the parent or guardian.

Patient status terminology and definitions

  • Stable: condition unchanged

  • Serious, but stable: vital signs stable, within normal limits, patient conscious and comfortable, indicators favourable.

  • Serious: vital signs stable and within normal limits, patient conscious but may be uncomfortable, indicators questionable.

  • Critical: Vital signs unstable, not within normal limits, patient may not be conscious, indicators unfavourable.

While we respect that some families may want to share information with the media, we respect and support other families' right to decide whether or not to engage with the media.

Often patients/parents will agree to pass on additional details to the media advisor or nursing staff. We will obtain consent for this release of information as quickly as possible and report these additional facts.

When patients or their family members decline consent for release of information and request that all information about them or their child remains confidential, we are unable to comment on such patients.

Confirmation of a patient's death occurs only with family consent and after notifying next of kin. Sometimes we will refer you to the police media liaison officer rather than comment ourselves.

  • The media advisor or strategic communications manager must approve access by the media to any of our hospitals for professional duties.

  • In consideration of the rights to confidentiality of our patients, their families and our staff, the media advisor or strategic communications manager will confirm all recording and interviews on hospital property before they occur.

  • Patient or parental permission alone is insufficient consent as we need to consider patient safety, privacy for other patients and other factors such as infection control risks and staff concerns.

  • Please let us know your needs in advance. If your plan includes photography of a patient, family or a staff member at our Canterbury DHB hospitals, we can obtain photo consent on your behalf in advance. This will avoid delays.

  • The media advisor or strategic communications manager will liaise with our clinicians and the patient to arrange a mutually convenient time and location for your interview and will set up where to meet you.

  • The media advisor/a member of the communications team, or security will escort you to the patient or staff member you wish to interview.

Information for staff using social media is available on the Canterbury DHB intranet

Specific social media queries should be addressed to the Corporate Communications team at

Page last updated: 18 January 2022

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