VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Kaikōura Health (Te Hā o Te Ora)

Mask exemptions accepted for people seeking treatment

Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. 

Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes coming into the Emergency Department, outpatient appointments,  surgery or a procedure. 

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

For more details about what to do when visiting please see our COVID-19 page.

The Kaikōura Health (Te Hā o Te Ora) facility provides primary care, aged care, acute care, maternity, radiology, and medical/trauma stabilisation services.

Located on the old Kaikōura hospital site, the new state-of-the-art Health Centre accommodates 21 beds, which includes 14 long stay rooms as well as six GP managed flexi-beds and a delivery/postnatal maternity suite plus a resuscitation room and observation bed and radiology. It also accommodates multi-purpose General Practice rooms, physiotherapy, community dental, and other visiting health specialists.

Services include palliative care, post-surgery support, pre-operation, nurse-led fracture clinics, dementia patient support, health promotion activities and wou​nd care clinics. Video conferencing technology also enables people to have face to face consultations with their specialist health provider without having to leave Kaikōura.

Phone

See Health Services for more contact phone numbers

Service Hours

Kaikōura Health (GP admitted inpatients and aged residential care)

  • Visiting hours: 10am to 12 noon and 3pm to 8pm daily. Or as arranged with nursing staff.

Maternity

  • Labour and birth: Number of support people at labouring persons discretion
  • Postnatal: Support person 24/7. Can change over at any time at māmā discretion
  • Recommended hours for other visitors: Between 3pm-7pm to enable time for breastfeeding, bonding with pepe and adequate rest for all māmā

Kaikōura Healthcare (General Practice)

  • Monday to Friday: 8am - 6pm
  • Thursday: 9am - 6pm
  • Saturday and Sunday: 10.30am - 12 noon

Location

Address
Kaikōura Health
25 Deal Street
Kaikoura

After-hours and emergencies

Kaikōura Healthcare (General Practice)

Walk in clinics on the weekends and public holidays are for urgent and emergency care and patients with urgent conditions are given first priority, all other patients are seen on a first-come first-served basis.  After-hours charges will apply.

After-hours medical care: If you call the clinic you will be transferred to our after-hours service.

In a medical emergency, call 111 and ask for an ‘ambulance’.

Enquiries and feedback

We welcome your feedback about our services and your experiences at Kaikōura Health.

Note: We cannot give medical advice by email. Please contact your doctor or the person in charge of your medical care.

Kaikōura Health facilities at a glance

Accessible facility

Disability car parking

Food & drink vending machines

Language Interpreters

Visitor & accessible toilets

Page last updated: 1 November 2022

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