Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Leave a gift in your will

Maia Health FoundationThinking about leaving a gift in your will?

Māia Health Foundation is the official charity of Canterbury DHB and is a registered charity. Māia was established to provide a pathway for charitable giving to help support our health system in Canterbury. You can make a difference for our community, our children, and our children’s children by leaving a gift in your will to Māia.

Your special gift really will improve lives, providing the best in health services for your community into the future.

What is a bequest?

A bequest, a legacy or gift in your will is a promise you make to give money to an individual, charity or organisation after your death.

You decide on what is included in your will. It is possible to look after loved ones and support causes or charities that are important to you, so that your legacy or vision lives on.

By making a bequest, you take control of the legacy you leave. It is one of the most powerful gifts you can give.

Why make a bequest?

Many people find peace and security in the knowledge that beyond their own lives, their legacy will live on and they will continue to make a difference.

Most people find the process empowering – it gives them the chance to make a long-term impact on the future and to realise their future vision.

Making a bequest is simple. It doesn't impact on your daily life and provides security that your generous spirit and vision will live on.

Why make a bequest to Māia?

Māia Health Foundation is a trusted and respected organisation; one with a strong history of success. We don't just support one hospital or a single service – we support the entire health system in Canterbury and the wider South Island.

To date we have raised more than $10 million dollars and invested that money directly back into our health system.

When you make a bequest to Māia, you are leaving a legacy directly to enhance the health of your community and for future generations. We are simply here to bring your wishes to life. Māia is a strong, respectable organisation. You can have confidence that 100% of the gift you entrust to us will go toward your vision for our future.

What is the process for making a bequest?

Think about the difference you want to make. Is there a specific service or need you'd like to assist with? We do recommend you speak with your immediate family about your intention to leave a gift in your will. It will help them understand why this is important to you, so that they can help us realise your vision.

You can choose whether you want your bequest recognised. You may be happy for your legacy to be celebrated and shared, or wish your gift to remain private – we will work with you to respect your every wish.

If you do let us know that you are considering leaving a gift to Māia in your will, this will allow us to acknowledge your wishes, provide you with information, and most importantly – to thank you.

We hope it will be many years before your gift is realised, and it may be that during that time the needs of our health system will change. So, we encourage you not to be too specific with your gift. You can trust us to ensure that your gift will go towards what is critically needed at the time, so that it makes the greatest difference.

If you would like to talk about including a gift in your will to Māia Health Foundation, please contact Anna Galvan on 021 499 353.


Page last updated: 17 June 2020

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