COVID-19 (Coronavirus)

See www.cdhb.health.nz/covid19 for information about COVID-19 testing and service changes at hospitals.

I’m not well, where do I go?

How to access health care if you are experiencing symptoms of COVID-19

If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor. 

Depending on your illness, there are different places you and your whānau can go for health care in Canterbury.

Remember registering with a general practice team is really important for you and your family. A GP team can develop a relationship with you to have a much better understanding of your unique healthcare needs.

There’s are a wide range of information and tools to support your own and others’ mental wellbeing and information on where to get help if you need it. The Ministry of Health website lists apps, websites and helplines where you can speak to someone about a range of health issues.  

I have a sore throat, grazed knee, cough or similar...

For helpful medical advice you can call Healthline (for free) on 0800 611 116 or go to the HealthInfo website.

The information on HealthInfo is specific to Canterbury, New Zealand, and is written by local doctors, nurses, and health professionals.

Make sure you have a medicine cabinet with pain killers, plasters, and antiseptic cream. Go to your local pharmacy for advice and medicine if needed.

I have diarrhoea, runny nose, painful cough, headache or similar...

For details about the Extended Hours Pharmacies in Christchurch see our urgent and extended hours pharmacies page.

You can view a more comprehensive list of pharmacies in Canterbury on the HealthPoint website 

I have ear pain, vomiting, sore belly, backache, cuts, sprains, itchy rash, strain or similar...

In an emergency, call 111. Otherwise you should phone your usual general practice number when you or someone in your family is not feeling well.

After normal opening hours you can receive free health advice on what to do and where to go if you need urgent care.

 

I have ear pain, vomiting, sore belly, backache, cuts, sprains, itchy rash, strain or similar, and I can wait 24 hours

For non-urgent health concerns, phone your general practice and book an appointment with your general practice team. For medical advice you can call Healthline (for free) on 0800 611 116 or go to the HealthInfo website. 

Some general practices have extended opening hours, you can also find general practice phone numbers, opening hours and other details on our General Practice Finder Map

I have a bad cut, bite, or sprain or similar… or I'm feeling really sick and I need help now

For medical advice you can call Healthline (for free) on 0800 611 116 or go to the HealthInfo website.
If you are concerned about any COVID-19 symptoms you are experiencing, please call Healthline (for free) on 0800 358 5453.

Local urgent care and after-hours services are listed below.

Extended general practice opening hours

Some general practices have extended opening hours, you can find phone numbers, opening hours and other details on our General Practice Finder Map

I have heavy bleeding, a broken bone, bad burns, chest pain, trouble breathing, head injury or similar...

In an emergency dial 111 and ask for "ambulance".

The Emergency Department (ED) at Christchurch Hospital should be used in an emergency for critical or life-threatening situations.

If you cannot travel to the Emergency Department yourself, you should dial 111 and ask for an "ambulance".

Information about COVID-19 testing in Christchurch and Canterbury is on our COVID-19 page.

Page last updated: 23 March 2021

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