All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Minor Health Conditions Service

This winter, Te Whatu Ora encouraged you to choose well for yourself and your whānau by making your local community pharmacy the place to visit for advice, medicines, or if necessary, referral for further support for minor health conditions.

As part of the Winter Preparedness Plan to reduce pressure on the health system, Te Whatu Ora funded the Minor Health Conditions Service through community pharmacies. This provided advice and, if needed, free medicines or referral for further support for some groups of people, for a range of minor health conditions. Funding for this service ended on Saturday 30 September 2023.

Did you use the Minor Health Conditions Service?

Te Whatu Ora is evaluating the impact of this winter service to understand whether it helped relieve pressure on the health system and whether it had other benefits that makes this service, or one like it, good use of health spending in the future.

We want to hear from you, particularly if you used this service in a community pharmacy. You can provide feedback on your experience here:

While the funding of this pilot service  has come to an end, community pharmacy remains an important part of the health and wellbeing services available to you. As trained health professionals, pharmacists provide trusted advice, and recommend medicines and other products, or if necessary, referral for further support, for the benefit of your health and wellbeing.


Page last updated: 2 October 2023

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