VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Māori and Pasifika health

Māori and Pasifika community health services are listed below. Hospital based Māori health services are also listed on Christchurch Hospital and other hospital pages.

For more information about Māori and Pasifika community health services you can contact Hector Matthews, Executive Director, Māori and Pacific Health. Email: hector.matthews@cdhb.health.nz or phone 03 364 4169.

Healthinfo

If you would like advice about Māori health care, please see our partner website www.healthinfo.org.nz

Advice includes:

Community Māori health providers

Hospital services Māori health teams

Primary health organisation Māori and Pasifika health services

Rongoā Māori

15 health services.

Etu Pasifika

Etu Pasifika provide a range of services for the whole family including Mental Health, Addictions & Smoking Cessation Services.

More information

He Waka Tapu​

He Waka Tapu​ provide, Whānau Ora, Tāne Ora, Whānau Link, Cervi​cal and Breast Screening, Alcohol, drug services for ex offenders, Te Hā Waitaha, and Alcohol and Drug residential service for the South Island as well as health other services.

More information

Kia atawhai ki te tangata (Pegasus Health)

Kia atawhai ki te tangata (Pegasus Health) is the Primary Health Organisation (PHO) providing Māori Health Services including Partnership Community Workers and Whānau​ Link.

More information

Manawhenua Ki Waitaha Health Scholarships

Manawhenua Ki Waitaha Charitable Trust (MKWCT) provide access to CDHB Scholarships, and are responsible for the appointment of Maori representatives who ensure manawhenua have oversight and influence on the decision making of the Canterbury DHB.

More information

Māori Health teams in hospitals

Information about experienced and qualified Māori and non-Māori health workers and registered professionals who are responsive to Māori health needs.

More information

Purapura Whetu

Purapura Whetu provides Adult Community Mental Health, Whānau Ora Mental Health, Te Hā Waitaha - Stop Smoking Canterbury and other health services.

More information

Rehua Marae

Rehua Marae provides Kaumātua day programmes and Kaumātua day support services.

More information

Tangata Atumotu trust

Tangata Atumotu Trust is a Pasifika health provider. Tangata Atumotu Trust work across a wide range of sectors to improve health outcomes for the Pasifika community Canterbury.

More information

Te Kakakura Trust

Te Kakakura Trust provide Mental Health Residential, Community Support Worker and other health services.

More information

Te Puawaitanga Ki Ōtautahi Trust

Te Puawaitanga Ki Otautahi Trust provide Tamariki Ora / Well Child, Whānau Support, Parenting Support and other health services.

More information

Te Rūnanga O Nga Maata Waka

Te Rūnanga O Nga Maata Waka provide support Services to Mama and their Pēpi (Mothers and Babies).

More information

Te Tai o Marokura (Kaikoura)

Te Tai o Marokura provide mobile disease state management, Tamariki Ora – Wellchild, Mama & Pēpi, whānau ora, AOD and other health services.

More information

Te Whare Mahana Whānau Family Accommodation

Te Whare Mahana Whānau is a whānau-family accommodation facility for eligible family members, supporting a whānau member using services at Christchurch Hospital. 

More information

Vaka Tautua

Vaka Tautua deliver community programs and services that provide support especially to older people, those living with disability, and people seeking support for their mental health.

More information

Waitaha Primary Health

Waitaha Primary Health provides Māori and Pasifika health services, including health promotion and support.

More information

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Page last updated: 19 July 2021

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