View our COVID-19 page for general advice, where to get COVID-19 tests, and visiting guidelines for our hospital services.
See for the latest information about COVID-19 vaccinations in Canterbury.


About accessibility and services for people with disabilities

This page provides information about the accessibility of the Canterbury DHB public website, it also provides information about health services associated with accessibility and disability.

A basic list of web pages with information about services that relate to disability or accessibility is below. Over time this page will be expanded to provide a more comprehensive range of Canterbury health service information for people with disabilities.

Page / Document Description
Information about using health services during COVID-19 Under all COVID-19 Alert Levels where hospital visitor restrictions are in place, an exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment– where they need a support person to ensure equitable access to health services. For example a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility is allowed in addition to that person’s permitted visitor/s.
Disability/Mobility car parks map for Christchurch Hospital If you are a mobility parking permit holder you can park in one of the designated mobility car parking spaces indicated by a wheelchair icon on this parking map.
Contacting us – I am deaf / have hearing loss. How can I contact you? NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls to us are confidential, your conversation and information is are kept private and secure.
Disability Steering Group (DSG) The purpose of this group is to ensure people with disabilities in the Canterbury and West Coast District Health Board areas have the health services they need, and feel included in decisions about their health.
Canterbury and West Coast Health Disability Action Plan (PDF, 600KB) The DSG has the Canterbury and West Coast Health Disability Action Plan as the focus for its work. The Plan identifies short-term goals to be achieved in the first two years, and longer-term goals over the ten year lifespan of the Plan.

What is an accessible website?

An accessible website is one that accommodates a full range of people, removing barriers so that a website can be used by anyone, regardless of disability.

This website aims to achieve and maintain very good website accessibility, delivering as many WAI Level AA and AAA guidelines as achievable.

In February 2021 this website passed a WCAG 2 AA and WCAG 2 AAA check using the website accessibility testing tool Although compliance with WCAG guidelines is not the only indicator of website accessibility, it does confirm that this website has a good basic level of accessibility and has been built in a professional and considerate way.

WCAG 2.0 (Level AA)

WCAG 2.0 (Level AAA)

Due to the complexity and ever-changing nature of accessibility compliance, it is necessary to note that it is very challenging to consistently maintain 100% compliance with all recognised accessibility best practices. However, as part of our commitment to meet the objectives of the Canterbury DHB Disability Action Plan we do plan to continuously improve the accessibility of our website so that Canterbury health services are accessible to all people.

Help to use websites 

You can use your browser and operating system settings to change how you view websites that you visit. For advice, we recommend visiting the W3C Web Accessibility Initiative's page on this topic.

Page last updated: 11 May 2021

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