VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Visiting hospital services in Canterbury (including attending outpatient appointments)

Mask exemptions accepted for people seeking treatment

Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. 

Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes coming into the Emergency Department, outpatient appointments,  surgery or a procedure. 

Fewer visitor restrictions now apply 

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

See the message at the top of the page, which is one way you can stay in touch during these exceptional circumstances.

Visitors are welcome at our Tuarangi facility in Ashburton and our Aged Care residents within Kaikoura Health, subject to the space available. All visitors must wear a medical mask.

Visiting hours for services in Christchurch Women's Hospital are as follows:

  • Partners 8am – 9pm
  • Open visiting 10am – 1pm and 3pm – 8pm
  • Rest period 1pm – 3pm

Visiting hours for our Community Maternity Units can be found here

All visitors who are able to, must wear a medical mask for the duration of their visit. However, we appreciate that some siblings may be too young to wear a mask.

To minimise risk, masked adults may visit, subject to the space available but siblings are the only child visitors allowed.

Women in labour in the Christchurch Women’s Hospital birthing suite, on the Maternity Ward there and at our Community Maternity Units can have the usual support people, subject to space, for the duration of their stay in our facilities.

Parents/caregivers can be with their baby in the Neonatal Intensive Care Unit (NICU).

Antenatal classes will resume, but medical masks must be worn where they are being held on health facility premises.

  • If you are unwell, please don’t use the shuttle
  • Passengers are required to wear a medical mask on the shuttle as we often have vulnerable passengers on board
  • The front passenger seat must remain empty, but all other seats may be used
  • Shuttle passengers are asked to use the hand sanitiser upon entry to the shuttle.

People can have one or two support people to accompany them. We understand that in addition to this, people may need to bring young children to an appointment – please encourage them to wear a mask if they are old enough to do so.

Where a person with a disability needs a support person to access health services, for example, a sign language interpreter, support person because they have a learning disability, or someone to assist with mobility – that support person is in addition to permitted visitor/s.

Café opening hours are back to normal and they are open to both staff and public as follows. We encourage people to wear masks in our cafés when food and beverages are not being consumed:

CafesOpening hours
Great Escape CaféMon-Fri: 7am to 7:30pm
Sat-Sun: 9am to 7:30pm
Willow Lane, WaipapaDaily: 8am to 8pm
Kanuka, OutpatientsMon-Fri: 7am to 3:30pm
PeaBerry, Waipapa
Mon-Fri: 7am to 3:30pm
Parkside Café
Mon-Fri: 7:30am to 3pm
Christchurch Women's Hospital CaféMon-Fri: 7:30am to 3pm
Ashburton Hospital CaféMon-Fri: 8am to 3:30pm
Burwood Travis Courtyard CaféDaily: 8am to 4pm
Hillmorton Hospital Avon CaféMon-Fri: 8am to 3pm

 

Page last updated: 16 September 2022

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