Updated - effective from 14 May 2020 until further notice. Under COVID-19 Alert Level 2 visitor access to health facilities continues to be restricted.– details for all facilities...
Last updated: 29 April 2020
Please remember, limiting our interactions with others is our best defence against COVID-19. Please don’t visit the hospital if you don’t need to. The following level 2 visitor restrictions are in place for all Canterbury DHB health facilities:
Visitors will be screened and asked to provide contact details upon arrival
Visitors who are unwell or have suspicion of COVID-19 will not be able to enter
Aged residential care: no visitors, however, family visits for palliative care residents who do not have COVID-19 will be considered on a case-by-case basis.
Specific and detailed visitor restrictions that apply to each hospital are available on our COVID-19 page.
More planned care including elective surgery and radiology is now being carried out. You will be contacted if your surgery or appointment is going ahead
Outpatient appointments will be a mix of online (by video) over the phone or in person where appropriate
If you’re unsure about your situation, please call the number on your appointment letter
If your health changes and you are concerned please call your general practice team in the first instance. Remember you can call them 24/7 – after hours a nurse will be able to provide free health advice. Just call their usual number and follow the instructions on the answerphone to be put through to a nurse.
Christchurch Outpatients is the new outpatients facility at Christchurch Hospital. It provides a wide range of outpatient services over 5 floors of a new building.
Christchurch Outpatients main entrance is at 2 Oxford Terrace. Please check your outpatient appointment letter to make sure you end up where you’re meant to be for your appointment.
Note: We cannot give medical advice by email. Please contact your doctor or the person in charge of your medical care.
In an emergency
In a medical emergency, call 111 and ask for an ‘ambulance’.
The Emergency Department is for serious emergencies only, not for long-standing or minor injuries or illnesses which can be treated by your family general practice team or an after hours clinic.
Please see the information listed below about parking and transport for patients using Christchurch Outpatients services.
The hospital shuttle service from the Lichfield St car park is running to both the Outpatients Building and the main entrance of the hospital.
Shuttles run every 15 minutes between 7am and 6pm Monday to Friday only.
Physical distancing will continue to be observed, with a maximum of five people per trip.
Hand sanitiser will be available to use as you enter and leave the shuttle
An enhanced cleaning schedule is in place during shuttle operational hours. All surfaces are disinfected every two hours so there may be a short delay at times.
IF YOU HAVE FLU LIKE SYMPTOMS PLEASE DON’T USE THE SHUTTLE.
See Christchurch Hospital for more detailed information about parking and transport.
If you are a mobility parking permit holder you can park in one of the designated mobility car parking spaces (indicated by a wheelchair icon on the map below) located outside the front of Christchurch Hospital, Christchurch Outpatients and nearby on Cambridge Terrace.
If the mobility parking map does not display: This Google map is designed to work with up-to-date versions of web browsers such as Chrome, FireFox, Edge and Safari, please upgrade or use a different browser if the map does not display .
Drivers can drop patients off and pick them up – no waiting! – outside the building and park elsewhere.
This area is very congested, including deliveries to the building, cyclists and pedestrians.
Volunteers and security personnel will be on hand to assist.
All drop-off parking is P5 – Drop-off only. Mobility parking is P30.
See this short video for more information.
If you cannot see the video on this page, you can view it on Vimeo.
Several main bus routes travel directly past Christchurch Outpatients (see metroinfo.co.nz for more details). There are bus stops within 50 metres of the building on both sides of Tuam Street.
The main entrance to Christchurch Outpatients is at 2 Oxford Terrace, the entrance is indicated by the yellow circle on the orange building on the map below. There is also a rear entrance on Antigua Street.
The main entrance to Christchurch Outpatients is at 2 Oxford Terrace shown on the map by the yellow circle on the Christchurch Outpatients Building. There is also a rear entrance at 245 Antigua Street.
The outpatient services at Christchurch Outpatients are as follows, floor by floor. Each service has its own reception desk on the appropriate floor.
Kānuka is a new café on the ground floor of the Christchurch Outpatients building on Oxford Terrace.
Kānuka serves gourmet sandwiches, fresh salads, quality Allpress Espresso coffee in a light relaxing atmosphere. There is also a range of gluten free, dairy free and vegan options available.The café also has a convenient ordering app available for free. Simply download it at the Apple App Store or Google Play
Update 12 May 2020
Kānuka Café is open, payment options include contactless eftpos and app ordering. Coffee and food need to be ordered and paid for via the Kānuka Café app, the app is available to download at the Apple App Store or Google Play
Opening hours
Kānuka’s hours of operation are Monday to Friday, 7am - 3pm.
