We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags Patient Experience SurveyPatientsQualitySafety

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We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags Patient Experience SurveyPatientsQualitySafety

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The Hospital Advisory Committee (HAC) meets approximately every 3 months.

Tags HACHospital Advisory Committee

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OIA response times:

1. From 1 January to 30 June 2021, how many OIA requests did your agency receive?
2. From 1 January to 30 June 2021, what was the average OIA response time, in working days (including any extension time)?
3. From 1 January to 30 June 2021, what was the longest OIA response time, in working days (including any extension time)?
4. From 1 January to 30 June 2021, what percentage of OIAs required a time extension?
5. From 1 January to 30 June 2021, what percentage of OIAs were refused?
6. From 1 January to 30 June 2021, what percentage of OIAs were partially refused or redacted?

Tags Official InformationOIAOIA Policy

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Data from Christchurch Hospital A&E during the periods of A) Friday 9th July to Tuesday 13th July 2021 B) Friday 16th July to Tuesday 20th July 2021 C) Friday 23rd July to Tuesday 27th July 2021. D) Friday 19th March* to Tuesday 23rd March* 2021.

Please could I have a sex and age break down of causes for all admissions, and numbers thereof, under diagnostic headings, e.g.: blood clots,heart issues,breathing difficulties,RSV,anaphylactic shock,Accidents

Tags AdmissionsChristchurch HospitalEmergency DepartmentPresentations

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1. A list of all hospital, mental health wards, psychiatric care facilities, rest homes & healthcare facilities as well as administrative & miscellaneous buildings the Ministry of Health knows are using fossil fuels, with a breakdown of fossil fuel type, and region.

2. An outline of any plans that the Ministry of Health or Energy Efficiency Conservation Authority have to transition these institutions off fossil fuels, and the names of these institutions and the transition plan.

Tags CoalElectricityEnergyGas

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Follow up to CDHB 10639:

Part 1: In the post-earthquake environment in Canterbury, the Charity Hospital offered its services to the CDHB, an offer that was declined. Would you please provide copies of CDHB minutes or extracts from those minutes at which this offer/s was discussed both internally and with Charity Hospital representatives and the specific reason/s why the offer/s were declined?

Part 2 (a) Is it the policy of the CDHB to discourage staff from volunteering at the Charity Hospital, instead preferring that they undertake contract work at private fee-charging hospitals? If so, would you please provide me with copies of documents which contain that policy.

Part 2 (b) Is it instead the policy of the CDHB to encourage staff to volunteer at the Charity Hospital and if so on what conditions? Would you please provide me with copies of documents which contain this information?

Tags Charity HospitalSpecialistsSurgeonsSurgerySurgical services

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Any correspondence, both internal and external, since 2020 and regarding any inspections of aged care facilities carried out in relation to OPCAT, and any documentation or reports related to any such inspections.

Tags Aged careOPCATResidential careRest homeUN

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Radiation therapists FTE and Headcount / vacancies, sick leave, oncology FSA as at 1/7/2021 / Wait list between FSA and first radiotherapy treatment. Numbers of hypofractionated treatments, normal and stereotactic treatments completed each month 20/21.

Tags Radiation therapistsRadiation therapyRadiotherapy

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Psychologists: FTE/Headcount / Pay scales 1-9 / Pay scale 10 and above / Number of applications for merit progression and how many successful. 1/12/2019 - 30/6/2021

Tags Mental HealthPsychologistsStaffing

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CanRisk questionnaire written by the Canterbury Initiative and adapted by HealthInfo clinical advisers.

Tags Breast CancerCancerCanRiskHealthinfo

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All of the Valentia system security reviews and booking system reviews supplied by DHBs to the Ministry.”

Tags Booking systemCOVID-19COVID-19 VaccineSecurityTechnologyVaccinations

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A&E presentations: 30/7/2021 - 3/8/2021. Please could I have a sex and age break down of causes for all admissions, and numbers thereof, under diagnostic headings, e.g.:

1) blood clots 2) heart issues 3) breathing difficulties, 4) RSV 5) anaphylactic shock 6) Accidents ... etc?

Please can the breakdown include numbers of people whose admissions were subsequent to vaccination and the time frames: a) In the prior 2 weeks, b) the prior week, c) the prior 48 hours, d) The prior 24 hours?

Tags AdmissionsCOVID-19COVID-19 VaccineEmergency DepartmentVaccinations

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RE Covid vaccinations Group 3: I would like statistics on whether Group 3 has been effectively prioritised in Christchurch, and specifically East Christchurch. I would also like statistics on those whose bookings were cancelled because of lockdown last week

Tags COVID-19COVID-19 VaccineGroup 3Vaccinations

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All data on ICU admissions including age, ethnicity, reason for admission since March 2020 to present day please.

Tags AdmissionsChristchurch HospitalICU

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Hoarding - stats on cases dealt with, services provided/funded offered to help people with hoarding?

Tags HoardingMental Health

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Policies and practices, if any, regarding admitting children in care to hospital.

Tags Child healthChild protectionChildrenPaediatrics

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The latest two staff surveys relating to morale, job safety, security, bullying and harassment and similar from all departments.

• In whatever format or formats it has been communicated to senior leadership.
• And any resulting changes from leadership including emails to staff and/or unions.

Tags StaffStaff surveyStaffingWellbeing

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ICU bed occupancy (% of ICU beds occupied or number of occupied bed days and total number of available beds) for the period 1 Jan 2018 until the most recent available date. Could this please be provided in the smallest time periods possible (days, if available, otherwise weeks, otherwise months).

Tags Bed occupancyChristchurch HospitalICU

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PPE stock and readiness for another COVID outbreak.

Tags CapacityCOVID-19Personal Protective EquipmentPPEPublic health

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RMO FTE on ED runs 2016 and 2021, ED patient volumes last five years, ED presentations January and June 2021 by time band and day.

Tags CapacityEmergency DepartmentPatient flowPresentationsResident Medical OfficerRMO

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Provide the following information identified by Department/Specialty and by Hospital – that is, Christchurch, Hillmorton, Burwood, Princess Margaret, Ashburton Hospitals.

• Availability Allowance.
• Average after-hours call hours.
• Call ratio.
• Shift patterns (where they exist).
• Recovery Time Agreements.
• % of Non-Clinical time

Tags After-HoursAvailability allowanceOn-callSMOsStaffing

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# Since 2020, copies of any reports received or held by the DHB that were completed in relation to OPCAT (the United Nations Optional Protocol to the Convention Against Torture) inspections of secure aged care facilities, and copies of any response to these reports.

Tags Aged careOPCATResidential careRest homeUN

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With yet more reports appearing in The Press about the crisis that the CDHB is facing in the delivery of public healthcare, apart from surgical procedures being outsourced at considerable cost to the CDHB each year, given that Christchurch has New Zealand's first genuine charity hospital founded by Dr Bagshaw (St George's Hospital is a fee-charging society with charitable purposes while the Charity Hospital does not charge for its services),

1. what involvement has the CDHB had with the Charity Hospital regarding the use of its facilities and volunteer surgeons? To answer that rhetorical question,
2. would you please provide me with copies of all communications between the CDHB and the Charity Hospital from 2008 to 2021 regarding how the Charity Hospital might have assisted the CDHB in coping with its inability to provide surgical services.

Tags Charity HospitalShort-staffingSpecialistsSurgeonsSurgerySurgical services

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• How many people were referred to the DHB for gender reassignment hormone therapy in each calendar year since 2006 until the present time?
• What was the breakdown of ages in each of those years (youngest/oldest/median age)?
• How many were transitioning male to female and how many female to male in each of those years?
• How many children were referred for puberty blocking drugs in each calendar year since 2006?
• How many people had psychological treatment for gender dysphoria in each calendar year since 2006?
• How many people had double mastectomies (top surgery) as treatment for gender dysphoria in each calendar year since 2006?
• What was the breakdown of ages in each of those years?

Tags Gender reassignmentHormone therapyMastectomy

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• The number of Pharmacy employees at your DHB that are currently seconded to the COVID Vaccination Programme and what their profession is (e.g. Pharmacist, Pharmacy Technician, Pharmacy Assistant etc.).
• What they were paid prior to their secondment and what they are currently paid under the COVID Vaccination Programme.

Tags COVID-19COVID-19 VaccinePharmacyStaffingVaccinations

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Last five years, number of young women under 25 / hysterectomy. How many accepted and how many declined. Criteria for women under 25 to be eligible for hysterectomy.

Tags GynaecologyHysterectomySurgeryWait list

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All original communications including briefings, reports, memos, aides memoirs, cabinet papers and texts regarding the following information:

• Around the eight DHBs who reported HIMSS maturity levels.

Tags HIMSSInformation SystemsITTechnology

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How much PPE CDHB hospitals received and disposed of during the pandemic.

Tags CapacityCOVID-19Personal Protective EquipmentPPEPublic health

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Follow up to response to CDHB 10640 - removal of goods being sold in CDHB Hospitals which contain sugar.

Tags FoodHealthy foodSugar

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The number of scheduled COVID-19 vaccination appointments that were missed data to date since 1 July 2021 (i.e. since we moved to NIBS National booking system) as per our response to previous requests CDHB 10628

Tags COVID-19COVID-19 VaccineDNAVaccinations

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Neurologists/Nurses/Nurse specialists staffing numbers. Waiting times 2020/2021 Financial year FSAs, Outpatients, follow up, Outpatient MRI, Outpatient infusion clinic appointment.

Tags CapacityMultiple SclerosisNeurologyStaffingWait times

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1. I am wanting to clarify the current practice of abortion services when children are born alive following an induced labour abortion.
2. I have been told that the Canterbury DHB has been quoted as saying: “In the extremely rare occurrence that a baby were to be born alive following a late term abortion, the baby would be wrapped and then held until it passed.”
3. I want to clarify whether this is an accurate representation of current practice or whether it is not accurate (or any further details that are not considered in the quoted statement). I would like clarity on the exact requirements of medical staff in the event that a child was born alive following a late term abortion.
4. Details of the number of cases of alive births post abortion / termination, and whether the abortion / termination was because of birth defects or because of another reason.

Tags AbortionTermination

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1. A copy of the final Ernst & Young (EY) report(s) tabled or presented to the Board and/or the Quality Finance and Risk Committee between June-September 2020.
2. A copy of the Executive Management response to the EY report(s) tabled or presented to the Board and/or Quality Finance and Risk Committee between June - September 2020.
3. A full breakdown of the total costs associated with the EY review including 2019, 2020 and 2021 calendar years.
4. A summary of what savings associated with the EY report have been delivered or verified, with supporting evidence.
5. The costs associated with the appointment of ALMA Consulting in delivering or finding savings within CDHB.
6. Copy of the Board minutes where Audit NZ discussed or presented their audit opinion of CDHB for 2020.
7. The feedback from Board members including the Crown Monitor on the Audit NZ findings for 2020.
8. Advice provided by Lester Levy to CDHB, including Dr John Wood and Mark Solomon, in his capacity as Crown Monitor, including evidence to support the advice in documents, emails (by official email and via personal email) and texts.
9. Advice received or provided from Crown Monitor Lester Levy to CDHB Board or its Executive Management Team about what savings he believed could be delivered. 
10. The Crown Monitor has consistently and publicly stated that there are new models of care needed. Did Dr Levy provide detail to CDHB of what these models are and what differences they might make? If so, pls release this detail.
11. Advice received from Crown Monitor Dr Levy by CDHB Board and Executive Management Team, or by them from MOH re Dr levy’s advice, about what savings he believed could be delivered.

Tags EYFinancialPerformanceReview

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Seismic/Building report done on Princess Margaret Hospital / Main Building

Tags Building evaluationEarthquakeSeismic assessmentThe Princess Margaret Hospital

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