VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of the document library homepage, other recent documents are listed by date under these documents. You can also find many national publications on the Te Whatu Ora national website.

Use the Search menu (left) to apply a filter and list documents. Each document has a document type, a summary, and topics and tags associated with it. 

1300 documents.

Disability Steering Group (DSG) Meeting Minutes – 26 August 2022

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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Complaints about Burwood Hospital from January 2018 to December 2021

  • The number of complaints made annually to Te Whatu Ora Waitaha (formerly Canterbury District Health Board) about care a patient has received while being treated or seen at Burwood Hospital in the past four years (Jan 1 2018 to 31 December 2021). Please include whether complaint referred to a medical situation or general service and which area the patient was being treated in (e.g. General Medical, Orthopaedics, etc.).
  • Please state how many of the complaints each year were upheld.
  • Please state what disciplinary action or corrective measures were taken or introduced as a result of each of the upheld complaints.
  • Please state the number of Te Whatu Ora Waitaha (formerly Canterbury District Health Board) staff who received disciplinary action in the past four years (January 1 2018 to 31 December 2021) because of a complaint received about them or the care they gave to patients while working at Burwood Hospital.

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More informationDownload pdf (300KB)

Automatic number plate recognition (ANPR)

Does Waitaha Canterbury have any cameras with automatic number plate recognition (ANPR)?

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More informationDownload pdf (200KB)

Maternity/Neonatal related data for January – June 2022

For the first six months of 2022:

  • The number of miscarriages
  • The number of ectopic pregnancies
  • The number of molar pregnancies
  • The number of live births
  • Number of perinatal deaths and neonatal deaths.

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More informationDownload pdf (300KB)

Number of people a year in seclusion for years 2016-2022

Specialist Mental Health Service - The exact number of people per calendar year (of people in seclusion at the then DHB), not in a graph, just the raw data. 2016 – 2022 YTD.

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More informationDownload pdf (300KB)

Mental health assessment for community leave

How many patients from the same secure unit where the man accused of murder on Saturday are/have been granted community leave, and what assessment is done before this kind of leave is granted?

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More informationDownload pdf (300KB)

Tāngata Ora Our People Survey

Tāngata Ora | Our People Survey - Can you provide a breakdown of the survey by department?

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More informationDownload pdf (300KB)

Whakamaua Māori Health Action Plan 2020–2025

E ngā iwi, e ngā mana, e ngā karangatanga maha huri noa o Aotearoa nei, tēnā koutou, tēnā koutou, tēnā koutou katoa! Kei te rere taiāwhiowhio tonu te mihi aroha ki ō tātou tini aituā; rātou ki a rātou o te tai awatea, ā, ko tātou ki a tatou kei te whaimuri i te tai ahiahi. Nā reira, tēnā anō tātou katoa!

Whakamaua: Māori Health Action Plan 2020–2025 (Whakamaua) provides a roadmap of tangible actions that contribute to achieving the vision of pae ora for Māori. The release of Whakamaua, which will guide the implementation of He Korowai Oranga, bridges a gap that has existed since the completion of Whakatātaka Tuarua 2006–2011, the Ministry’s previous Māori health action plan.

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Ashburton Hospital / Trusts / bequests

Use of Trust / donated funds held in respect of the Ashburton Hospital and Tuarangi Home both of which are in Ashburton.

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Mental health nursing vacancies

Te Whare Manaaki: Of the 32 nursing staff, how many have a minimum of two years experience on a forensics mental health unit? How many staff are currently off sick as a result of an assault injury?

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Assaults on staff, details about units where staff were assaulted 2020-22

Follow up to response 10895 - re assaults by patients on staff.

  • Can you please provide the actual numbers for each unit?
  • Can you provide the same data for the previous year?

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More informationDownload pdf (300KB)

RE Sockburn murder and Hillmorton Hospital

RE the stabbing/murder in Sockburn on 25/06/2022 - request any and all advice, briefings, reports, aides memoire, memos and emails sent/received by CDHB employees - leading up to, and following a police incident (stabbing/murder) in Sockburn on Saturday 25th June.

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RE: Murder accused and the incident on 25 June 2022

Information about the murder incident on 25/06/2022.

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Autism Spectrum Disorder

Autism Spectrum Disorder: Number of assessments, diagnoses, waitlist

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Staff who are working and knowingly have Covid-19

The number of front line medical staff including nurses, doctors and all hospital staff that the Ministry has in circulation who are currently working and knowingly have Covid-19 by the Ministry.
I would like this data for the months of Jan, Feb, March, April, May 2022.

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More informationDownload pdf (300KB)

Transition of DHB to Health New Zealand

What happens to the DHB from the 1 July with the new Health NZ coming?

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Health Partners Consulting

In each of the financial years ended June 30 2010, 2011, 2012, 2013, 2014 and 2015 were Health Partners Consulting engaged by the DHB to undertake any reviews, projects or other activities or work, what was the purpose of each review, project, or other activity or work, and how much was paid to Health Partners Consulting for each review, project, or other activity or work?

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Hillmorton Hospital banned items procedure

I am seeking the job classification/designation of persons involved in the development and authorisation of the following polices:

  • Search for and removal of banned items procedure (2400052)
  • Te Awakura Safety Protocols (2400125)
  • Both policies are associated with Hillmorton Hospital.

If there were lay people or people not employed by the hospital involved and I include volunteers, advocates, consumers but not limited, I would like these people to be identified and included in my request.

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More informationDownload pdf (300KB)

Admissions to Hillmorton Hospital and policies regarding patient property

Total patient admissions numbers to each unit ( North, South, East and West Inpatient Units) at Te Awakura, Hillmorton Hospital between the periods of January 1 2022 and 31st May 2022. I am also requesting during the same period and same units at Te Awakura, Hillmorton Hospital, the following information in regards to the following policy: Search for and removal of banned items procedure (2400052). The total monthly amounts for each unit, as documented in patient notes of the following 2 items: Grounds for personal and property searches? And any evidence to support patient consent being obtained or denied.

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Chief Executives business expense, gifts and hospitality disclosure 2021/2022 – Peter Bramley

  • Date: 27 Jul 2022
  • Document Type:

We annually publish the business expenses that the Chief Executive has incurred, as well as any gifts or hospitality over the value of $50.

More informationDownload pdf (200KB)

Eating Disorders Service guidelines for referrals

  • What are the Eating Disorder Clinical Guidelines for decision making around which referrals are accepted into SIEDS outpatient team, or referred to Caf South/North outpatient team, or other adult mental health services?
  • What are the numbers for referrals for Eating Disorder support through SIEDS for 2017 - 2021 (broken in to year groups), and the breakdown of which pathway the referral was eventually directed (SIEDS outpatient team, Caf outpatient team, or other adult community support)?
  • What are the numbers of patients that are not accepted to direct SIEDS outpatient support, who then later require inpatient care in C Ward from 2017 - 2021?
  • How many complaints have been received regarding wait times, or inability to access SIEDS support (both inpatient and outpatient) from 2017 - 2021?
  • What are the clinical guidelines around discharge from C Ward?
  • What are the wait times for access to inpatient care in C Ward 2017 - 2021 (average wait, longest wait, shortest wait, broken in to year groups)
  • How many regional admissions are there to C Ward (2017- 2021)?
  • What is the policy around using the Mental Health Act for people to receive inpatient treatment in C Ward for Eating Disorder support?
  • How many people have been under the Mental Health Act for Eating Disorder Support from 2017 - 2021? (broken into year groups, and aged under 18 and over 18).
  • What is the policy around repeated use of the Mental Health Act for C Ward admissions?
  • Is there a policy stating that the Mental Health Act can only be used once?
  • What are the clinical guidelines for care of people diagnosed with severe and enduring Anorexia?
  • How many inpatient beds will be available in the new hospital based at Hillmorton?
  • Will the new ward be a closed or open ward?
  • Will the new ward be combined with the Mothers and Baby’s ward or separated?

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More informationDownload pdf (300KB)

Communications and Public Relations Staff

For each financial year: 2017, 2018, 2019, 2020, 2021 and for the partial year of 2022 to date:

  • Number of FTE communications /media staff employed in each year (this includes all internal and external communications staff /content producers and social media staff).
  • The salary range paid to communications staff in each year.
  • Number of communications/media contractors used in each year.
  • Total sum paid to communications contractors in each year.
  • A breakdown of positions and numbers employed in each role (i.e. how many media advisors, senior media advisors, internal communications, managers, social media producers/managers).
  • How many media queries received in each year.
  • How many interview requests received in each year.
  • How many media interviews given,  and to which media organisations and when.
  • Total salary costs for communications staff each year.
  • In each year, how many communications staff paid a salary more than $100,000 per annum and $200,000 per annum.

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More informationDownload pdf (400KB)

Precocious puberty

  • How many children were referred for precocious puberty since 2006?
  • How many treated since 2006?

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More informationDownload pdf (300KB)

Housing Improvement Regulations Act

Housing Improvement Regulations Act and the issue of any repair notices under s44(1) by Medical Officer of Health.

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More informationDownload pdf (200KB)

Number of Community-based attachments (CBAs)

  • The total number of Community-based attachments (CBAs) currently accredited at your DHB
  • A breakdown of the types of CBA these are (e.g. Urban GP, rural GP, sexual health clinic, public medicine, urgent care, etc.)

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More informationDownload pdf (200KB)

Costs paid for translation services

Breakdown of costs paid for translation services for written documents such as board reports, etc which are translated into languages other than English. I would like to see this for the last three years.

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More informationDownload pdf (200KB)

Assaults on staff 2021 to 2022

Staff physically assaulted by patients in past year. Of those how many were off work for more than 20 days? How many resulted in an ACC claim.

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More informationDownload pdf (300KB)

Unvaccinated staff

Staff currently employed by Canterbury DHB who are unvaccinated for COVID-19, according to the COVID-19 Public Health Response (Vaccinations) Order.

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More informationDownload pdf (300KB)

Managing staff fatigue

  • Do you have a policy which instructs staff on how to manage fatigue?
  • How many times (if at all) have staff exceeded 75 hours work in a 7 day period?
  • If there are staff who have exceeded 75 hours work in a 7 day period, what position were they employed in?
  • What is the longest continuous time frame which staff could possibly work?
  • What position would staff in question 4 hold?

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More informationDownload pdf (1MB)

Integrated Pharmacy Services Agreement

Policies and documents relating to the Integrated Pharmacy Services Agreement.

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More informationDownload pdf (1MB)

Cognitive impairment

Cognitive Impairment - Information relating to the links in HealthPathways.

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More informationDownload pdf (1MB)

Mental Health Act

A copy of:

1. Mental Health Act Section 8 Form: application form for any person to fill out.

2. Mental Health Act Section 8B Form: medical certificate form

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More informationDownload pdf (1MB)

PGY1 House Officers

1. The total number of PGY1 House Officer positions filled by the ACE matching system for each year between 2014 and 2022, and a breakdown of these by country of training of the candidate (e.g. New Zealand, Australia).

2. The total number of PGY1 House Officer positions filled in by NZREX graduates for each year between 2014 and 2022.

3. The total number of PGY1 House Officer positions filled in by candidates from a Comparable Health System (e.g. U.K., Ireland, U.S.A., Canada etc.) for each year between 2014 and 2022.

4. The total number of PGY1 House Officer positions that were available and advertised outside of the ACE matching system for each year between 2014 and 2022.

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More informationDownload pdf (200KB)

Theatre nurse shortage

Theatre Nurse shortage (Vacancies vs illness). Effect on planned care.

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More informationDownload pdf (300KB)

Effects of industrial actions May 2022

  1. How many appointments and surgeries were deferred as a result of the 24-hour strike on Monday May16?
  2. How many appointments and procedures were deferred or cancelled as a result of the 'work to rule' action on May 9-20?
  3. Of the affected procedures/surgeries - what kinds of surgeries - and did this include any cancer surgeries? If so, how many?

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More informationDownload pdf (300KB)

MRT MECA bargaining information

MRT staffing, number of examinations, wait times.

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More informationDownload pdf (2MB)

Showing 41-80 of 1300 results, page 2 of 33.

Page last updated: 1 February 2023

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