ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Wait times

26 documents.

Autism Spectrum Disorder

Autism Spectrum Disorder: Number of assessments, diagnoses, waitlist

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More informationDownload pdf (1MB)

Wait times for Cancer treatment and surgery

Times patients wait to see a specialist, to have surgery or to start their cancer treatment.

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More informationDownload pdf (1MB)

Skin cancer referrals waiting list

The current size of the waiting list for all skin cancer referrals to your DHB as follows:

  • Initial consultation appointment for suspected or confirmed BCC, SCC and melanoma.
  • Surgical appointment for melanoma excision.
  • Surgical appointment for BCC or SCC excision I would also like to know to what extent, if any, your DHB funds GPs or private providers to carry out any SCC, BCC or melanoma excisions on an annual basis (e.g. for 2021).

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More informationDownload pdf (300KB)

Attention-deficit/hyperactivity disorder (ADHD) waitlist

ADHD - Assessments, diagnosed, average wait time, number on waitlist, % on waitlist for youth mental health with suspected ADHD.

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More informationDownload pdf (300KB)

Radiation treatment wait times

As of Feb 14 2022 how many people have been waiting longer than clinically recommended for radiation treatment?

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More informationDownload pdf (200KB)

Medical Oncology and Radiation Oncology referral wait times, staffing and capacity

30/11/2021 REVISED REQUEST: MEDICAL ONCOLOGY and Radiation Oncology -  ONLY Oncology Dept:

  • How many people who have been referred for a first specialist appointment for suspected cancer are waiting over the clinically recommended time frame?
  • What is the CDHB's maximum wait time target for cancer referrals?
  • How many people with diagnosed cancer are waiting to get a specialist appointment for treatment?
  • What is the CDHB doing to address  this?
  • What requests has the CDHB received from staff in the oncology department for additional staff to be recruited?
  • How was this responded to?

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More informationDownload pdf (200KB)

Orthopaedic surgery and related questions

17 questions: Orthopaedic surgery wait list, pain management, number of surgeons, support services for patients with spinal injury, prescription drug addiction, pain clinic. Suicides while waiting for surgery.

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More informationDownload pdf (300KB)

Attention-deficit/hyperactivity disorder (ADHD)

  1. Do you diagnose ADHD for those under the age of 18, and for those over 18?
  2. If so, what is the process to getting a diagnosis, and who does the diagnosis? If not, please explain why not.
  3. What is the waiting list/average time frame to be diagnosed over the last 12 months? (for under and over 18)
  4. What support do you provide once they are diagnosed?
  5. Do you have the ability to cope with an ADHD person in crisis?
  6. What care is provided?

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More informationDownload pdf (1MB)

Gallbladder treatment wait times

After referral from a GP and acceptance for an appointment, what is the current wait time for a first specialist appointment for patients with gallbladder issues? After the first specialist appointment is completed and surgery approved for gallbladder removal, what is the current wait time for the surgery to be completed? What steps is the CDHB undertaking to ensure that patients are seen (first specialist appointment) within four months of referral?

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More informationDownload pdf (200KB)

Endometriosis

Endometriosis / Back pain / Orthopaedic wait times

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More informationDownload pdf (2MB)

COVID lockdowns effect on health services

Elective procedures, imaging (MRI, CT scans) and mental health appointments delayed under lockdown levels 3 and 4.

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More informationDownload pdf (400KB)

Multiple Sclerosis related staffing, wait times and services

Neurologists/Nurses/Nurse specialists staffing numbers. Waiting times 2020/2021 Financial year FSAs, Outpatients, follow up, Outpatient MRI, Outpatient infusion clinic appointment.

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More informationDownload pdf (300KB)

Waiting list for psychiatric services (March 2021)

Can you please provide the number of people on the waiting list for psychiatric services, including eating disorder services, by DHB, as at 20 March 2021?

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More informationDownload pdf (200KB)

Specialist Mental Health Services: January-April 2021

Information about Specialist Mental Health Services provided during January to April 2021.

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Breast reduction surgery

For each of the last four years:

  • How many applications have been made to the CDHB for breast reduction surgery?
  • Of those, how many applications are accepted for first-round referrals?
  • How many surgeries have been undertaken in each of those years?
  • The average wait time for each patient between first application for breast reduction surgery and completion of surgery?
  • The average number of applications a patient is required to undertake before their case progresses past first round referrals?
  • How many patients are currently waitlisted for breast reduction surgery?
  • The average cost to the CDHB for a typical double breast reduction surgery?

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More informationDownload pdf (300KB)

Ophthalmology referrals and services

Ophthalmology referrals, wait times, procedures, and services.

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More informationDownload pdf (1MB)

Multiple Sclerosis – Neurology staffing numbers and waiting times

Multiple sclerosis - staffing numbers and waiting times - April 2019 - end of March 2020

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More informationDownload pdf (400KB)

Bias in the health system

Bias in the health system, relating to emergency department and mental health services.

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More informationDownload pdf (1.5MB)

MRI/CT Scans Waitlist (February 2015)

As at February 2015 could you please supply the waiting list time if someone wanted to have a MRI/CT scan. (That is, if someone was referred for a scan how long was the wait time before they were seen?)

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More informationDownload pdf (400KB)

Ophthalmology Services

Ophthalmology wait list, breakdown of how long these patients have been waiting. 

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More informationDownload pdf (400KB)

Waitlist for for people accessing counselling

Current waitlist for people accessing counselling through a DHB funded primary health care or community provider i.e. Brief Intervention Counselling. Broken down into men, women, age.

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More informationDownload pdf (300KB)

Waitlist for detox addiction services

Number of people who were put on a waitlist to access detox and rehab addiction services each year over past four years.

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More informationDownload pdf (500KB)

Showing 1-26 of 26 results, page 1 of 1.

Page last updated: 11 August 2022

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