Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.
Last updated: 16 September 2022
Mask exemptions accepted for people seeking treatment Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.
*Treatment includes: coming into the Emergency Department, outpatient appointments, surgery or a procedure.
For visitors to all facilities effective from Friday 16 September 2022
Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.
There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.
Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:
Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
Hand sanitiser is available and must be used.
Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.
Visiting patients with COVID-19
People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.
Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.
What are the Eating Disorder Clinical Guidelines for decision making around which referrals are accepted into SIEDS outpatient team, or referred to Caf South/North outpatient team, or other adult mental health services?
What are the numbers for referrals for Eating Disorder support through SIEDS for 2017 - 2021 (broken in to year groups), and the breakdown of which pathway the referral was eventually directed (SIEDS outpatient team, Caf outpatient team, or other adult community support)?
What are the numbers of patients that are not accepted to direct SIEDS outpatient support, who then later require inpatient care in C Ward from 2017 - 2021?
How many complaints have been received regarding wait times, or inability to access SIEDS support (both inpatient and outpatient) from 2017 - 2021?
What are the clinical guidelines around discharge from C Ward?
What are the wait times for access to inpatient care in C Ward 2017 - 2021 (average wait, longest wait, shortest wait, broken in to year groups)
How many regional admissions are there to C Ward (2017- 2021)?
What is the policy around using the Mental Health Act for people to receive inpatient treatment in C Ward for Eating Disorder support?
How many people have been under the Mental Health Act for Eating Disorder Support from 2017 - 2021? (broken into year groups, and aged under 18 and over 18).
What is the policy around repeated use of the Mental Health Act for C Ward admissions?
Is there a policy stating that the Mental Health Act can only be used once?
What are the clinical guidelines for care of people diagnosed with severe and enduring Anorexia?
How many inpatient beds will be available in the new hospital based at Hillmorton?
Will the new ward be a closed or open ward?
Will the new ward be combined with the Mothers and Baby’s ward or separated?