ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

After hours and emergencies

See our I’m not well, where do I go? page for advice about what to do if you are feeling unwell.

Services listed below include, Urgent Care Clinics, extended hours pharmacies, and the Emergency Department at Christchurch Hospital.

See our I’m not well, where do I go? page for information about what to do in a Mental Health emergency and the Emergency Dentists page for information about urgent dental care.

COVID-19: See our COVID-19 section for testing centres and advice.

Please keep the Hospital Emergency Department for emergencies only.

Please remember if it’s not an emergency, we have three Urgent Care clinics (24hr Surgery, Moorhouse Medical Centre and Riccarton Clinic) where:

  • Kids under 14 have free medical visits after hours (after 6pm weekdays and during weekends)
  • Pharmacies are open late on-site
  • Community Services Card holders pay less
  • X-rays* and plaster casts* for broken bones are available
  • It’s less than 5km to Christchurch Hospital if your condition changes

*There is a fee for xray and plaster cast services for all patients including children under 14. To check the fees charged by each clinic please see their websites which are on the service pages listed below.

5 health services.

24 Hour Surgery

You can go to the 24 Hour Surgery on Madras Street for any urgent medical issue that you would otherwise see your GP for, as well as accident related injuries such as sprains, cuts or broken bones.

More information

Emergency Department at Christchurch Hospital

Christchurch Hospital Emergency Department (ED) is open for emergency and urgent serious medical issues 24/7. People need to enter ED using the external entrance at the new Waipapa building which is behind Christchurch Women's Hospital.

More information

Extended Hours Pharmacies in Christchurch

Information about extended hours pharmacies in Christchurch and Canterbury.

More information

Moorhouse Medical Centre

If you have an accident, injury or illness that needs urgent medical care, you can just walk into Moorhouse Medical Centre at any time. No appointment is necessary. We are open 8am to 8pm, 7 days, including public holidays.

More information

Riccarton Clinic

Riccarton Clinic provides triaged walk-in access to medical and accident treatments during our extended hours of operation from 8am to 8pm, every day.

More information

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Page last updated: 12 January 2021

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