VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Meals on Wheels

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How to get Meals on Wheels

If someone would like to use the Meals on Wheels service they need to talk to their GP/Practice Nurse who can arrange a referral for Meals on Wheels.

Meals on Wheels are available by referral from your General Practice team or another health professional. The service is designed to provide a freshly cooked hot dinner meal at midday for those that find it difficult to prepare or access a hot meal. Meals consist of a hot main dish served with seasonal vegetables and a dessert.

Where are Meals on Wheels available?

  • Meals are prepared daily by Hillmorton Hospital Food Services, Lincoln Hospitality and Rangiora Hospital for distribution in Christchurch, Lincoln, Kaiapoi and Rangiora. Meals are also available in Ashburton and all other rural hospital areas in Waitaha/Canterbury.
  • The Meals on Wheels administration office is based at Hillmorton Hospital.

How often are meals delivered?

  • Meals can be arranged for three, four or five days per week, Monday to Friday, excluding weekends and Public Holidays.
  • Meals are delivered between 11:30 am and 12:30 pm by Red Cross Volunteers.

Do you cater for special diets?

Many special dietary requirements can be accommodated. Diabetic, allergies, gluten-free, soft, minced, pureed, lactose-free, vegetarian to name just a few.

How do I pay for meals on wheels?

  • Meals are subsidised and cost $7.20 per meal.
  • Clients are invoiced at the end of each month and can pay  Te Whatu Ora (formerly Canterbury DHB) by monthly direct credit or by an automatic payment each week/fortnight.
  • Clients do not pay the volunteer Red Cross drivers.

Enquiries

Page last updated: 17 October 2022

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