All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Information for suppliers

Te Whatu OraHealth New Zealand Waitaha Canterbury works with a range of suppliers to deliver health services to the district.

As a government organisation, our suppliers are expected to comply with the Supplier Code of Conduct (PDF, 40KB)

A standard purchase order terms and conditions (PDF, 100KB) can be found in our document library.

We do our best to ensure that suppliers are paid on time. You can help us avoid delays in making payment by following these guidelines:

  • All invoices must include a valid purchase order number
  • Invoices should clearly detail the goods or services provided and match the purchase order and what was delivered - any inconsistencies between what was delivered, the purchase order and the invoice could result in delayed payment.

If an invoice is received without a purchase order number, we will be unable to process this and the invoice will be returned to you. You will then need to contact the requestor to get a purchase order and then re-issue the invoice.

We prefer to receive invoices electronically. Please send your invoices to our accounts team at:

If you change your bank account information, address, company name or other information previously provided, please email this to:

We have implemented the government’s Progressive Procurement Policy. All suppliers are asked to indicate if they meet the definition of a Māori business. If you want to check or update your status as a Māori business, please contact us at:

Authorised by: Supply Manager, Te Whatu Ora – Health New Zealand Waitaha Canterbury 

Page last updated: 1 September 2022

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