ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Going home

Information for patients and carers about what patients need to consider when going home after hospital care.

Remember: Your General Practice (GP) team are the central point of contact for all your healthcare needs, including for ongoing care or if anything changes with your health after you leave hospital.

 

If you have any difficulty with transport, follow-up treatment, or help at home, please ask the nurse managing your care or ask to see a social worker.

Before you leave, staff will return the following medications to you:

  • Correctly labelled items that you are to continue taking
  • Non-prescription items you have purchased

The following items will not usually be returned:

  • Medicines you don’t need to take any more
  • Out-of-date medicines
  • Medicines with unreadable or missing labels

Staff may also give you information about any new medicines you will be taking. To find out more information about your medicines, see HealthInfo.

You may need a follow-up appointment in an outpatient clinic, at the Physiotherapy Department or other specialist clinics. The clinic or department will send you a card with your appointment date and time.

Your General Practice (GP) team is your central point of contact for all your health needs, including if there are any changes in your condition. Your GP team can contact hospital departments and specialists if something happens that affects your treatment.

A member of your health care team will refer you to another hospital specialist or other health professional for assessment and treatment if needed.

Referrals are also possible if patients or their family/whānau ask for a second opinion, or treatment to be provided by another health professional.

  • We usually aim to discharge patients around 11am
  • So we can discharge you at the right time and admit new patients, staff may ask you to wait in the Day Room until all paperwork and tests have been completed
  • Staff will make sure you are comfortable until ready to leave with your family or friend
  • Staff will give you discharge information, including a copy of the letter sent to your own doctor explaining your condition, treatment, changes to your medicines, follow-up required and details of any help arranged for you at home
  • Ask if you need a medical certificate for your employer
  • You may also be given a prescription for medicine. In most cases, your prescription will be sent electronically to the pharmacy of your choice. You can then phone your pharmacy to arrange collection once your medicines are prepared or have them delivered (if available).
  • Make sure you know of any changes to your medicines:
    • What is the medicine called?
    • What is it for?
    • When and how do you take it?
  • To find out more information about your medicines, see HealthInfo
  • Staff will tell you your likely discharge time so you can contact family or friends for your transport arrangements
  • Once you are home, we suggest you contact your usual doctor if you need medical services
  • We will send a written report with detailed information to your doctor as soon as possible after you go home

If you came to hospital with an injury, staff may have filed an ACC claim for you. However Canterbury DHB does not manage ACC claims, and after you go home you should contact ACC for any information about your claim.

If you have serious problems with your injury including severe bleeding, heart issues, or complications with a head injury, call 111 or go to your nearest Emergency Department (ED).

If you are in pain or have other issues to do with your injury, talk to your usual General Practice (GP) team – even if your injury was first treated at ED or a Canterbury DHB facility.

Your General Practice (GP) team are the central point of contact for all your healthcare needs, including for ongoing care or if anything changes with your health after you leave hospital.

Page last updated: 20 January 2022

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