HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Going home

Information for patients and carers about what patients need to consider when going home after hospital care.

Remember: Your General Practice (GP) team are the central point of contact for all your healthcare needs, including for ongoing care or if anything changes with your health after you leave hospital.

 

If you have any difficulty with transport, follow-up treatment, or help at home, please ask the nurse managing your care or ask to see a social worker.

Before you leave, staff will return the following medications to you:

  • Correctly labelled items that you are to continue taking
  • Non-prescription items you have purchased

The following items will not usually be returned:

  • Medicines you don’t need to take any more
  • Out-of-date medicines
  • Medicines with unreadable or missing labels

Staff may also give you information about any new medicines you will be taking. To find out more information about your medicines, see HealthInfo.

You may need a follow-up appointment in an outpatient clinic, at the Physiotherapy Department or other specialist clinics. The clinic or department will send you a card with your appointment date and time.

Your General Practice (GP) team is your central point of contact for all your health needs, including if there are any changes in your condition. Your GP team can contact hospital departments and specialists if something happens that affects your treatment.

A member of your health care team will refer you to another hospital specialist or other health professional for assessment and treatment if needed.

Referrals are also possible if patients or their family/whānau ask for a second opinion, or treatment to be provided by another health professional.

  • We usually aim to discharge patients around 11am
  • So we can discharge you at the right time and admit new patients, staff may ask you to wait in the Day Room until all paperwork and tests have been completed
  • Staff will make sure you are comfortable until ready to leave with your family or friend
  • Staff will give you discharge information, including a copy of the letter sent to your own doctor explaining your condition, treatment, changes to your medicines, follow-up required and details of any help arranged for you at home
  • Ask if you need a medical certificate for your employer
  • You may also be given a prescription for medicine. In most cases, your prescription will be sent electronically to the pharmacy of your choice. You can then phone your pharmacy to arrange collection once your medicines are prepared or have them delivered (if available).
  • Make sure you know of any changes to your medicines:
    • What is the medicine called?
    • What is it for?
    • When and how do you take it?
  • To find out more information about your medicines, see HealthInfo
  • Staff will tell you your likely discharge time so you can contact family or friends for your transport arrangements
  • Once you are home, we suggest you contact your usual doctor if you need medical services
  • We will send a written report with detailed information to your doctor as soon as possible after you go home

If you came to hospital with an injury, staff may have filed an ACC claim for you. However Canterbury DHB does not manage ACC claims, and after you go home you should contact ACC for any information about your claim.

If you have serious problems with your injury including severe bleeding, heart issues, or complications with a head injury, call 111 or go to your nearest Emergency Department (ED).

If you are in pain or have other issues to do with your injury, talk to your usual General Practice (GP) team – even if your injury was first treated at ED or a Canterbury DHB facility.

Your General Practice (GP) team are the central point of contact for all your healthcare needs, including for ongoing care or if anything changes with your health after you leave hospital.

Page last updated: 20 January 2022

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