ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Emergency Department

31 documents.

Alcohol related harm

Emergency Department COVID-19 vaccinations

  • A list of all district health board emergency departments that have a policy to provide COVID -19 vaccinations to unvaccinated people (COVID-19 ) who attend the emergency department
  • A list of all district health board emergency departments, paediatric debarments or wards that have a policy to provide childhood immunisations to all unvaccinated children who attend the department or ward.
  • What plan each district health board has to connect people or children not currently enrolled in primary care who attend the emergency department or other departments - in primary care ( registered with a PHO) - currently only 84% of Māori are enrolled in primary care (PHO).

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Emergency Department presentations 2020-21

Please provide a breakdown of all emergency admission (presentations) numbers in 2020 and 2021, broken down by month. Please include a categorisation of the types of admission (presentation) also.

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Urgent x-ray procedures and ED procedures

  1. What are the official Guidelines/procedures for urgent X-rays (24 hour)?
  2. What are the Guidelines/procedures for patients repeatedly admitted to Emergency Department with severe epigastric pain/ and upper right and left quadrant pain?
  3. Guidelines/procedure for investigating possible Colonic Motility Dysfunction/Defecatory Disorders/Anorectal Dysfunction?

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Emergency Department presentations

ED / Emergency Department admissions 2020 and 2021 broken down by month and types of admissions.

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Emergency Department presentations 2020/2021

  • How many people admitted to emergency department since 1st March until now.
  • As well compared from 1st March 2020 until 31st December 2020.
  • Also breakdown information on reasons for admitting to emergency department.

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Covid-19 hospital triage protocols

  • The Triaged Protocol used for Covid-19 cases in Hospitals under your district used for assessing patient case severity.
  • For each level of severity, provide the treatment protocol given including medicines and dosage prescribed.
  • What Antivirals, Immune-Modulators, Anti-inflammatory, Anti-coagulant, and Convalescent plasma's are used along with there Indications.

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Emergency Department Presentations during March and July 2021

Data from Christchurch Hospital A&E during the periods of A) Friday 9th July to Tuesday 13th July 2021 B) Friday 16th July to Tuesday 20th July 2021 C) Friday 23rd July to Tuesday 27th July 2021. D) Friday 19th March* to Tuesday 23rd March* 2021.

Please could I have a sex and age break down of causes for all admissions, and numbers thereof, under diagnostic headings, e.g.: blood clots,heart issues,breathing difficulties,RSV,anaphylactic shock,Accidents

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ED admissions subsequent to COVID vaccinations

A&E presentations: 30/7/2021 - 3/8/2021. Please could I have a sex and age break down of causes for all admissions, and numbers thereof, under diagnostic headings, e.g.:

1) blood clots 2) heart issues 3) breathing difficulties, 4) RSV 5) anaphylactic shock 6) Accidents ... etc?

Please can the breakdown include numbers of people whose admissions were subsequent to vaccination and the time frames: a) In the prior 2 weeks, b) the prior week, c) the prior 48 hours, d) The prior 24 hours?

 

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Emergency Department RMO staffing, patient volumes and presentations

RMO FTE on ED runs 2016 and 2021, ED patient volumes last five years, ED presentations January and June 2021 by time band and day.

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Mental Health Staffing

  • What are the facilities hosting mental health ED like and are there any plans to improve them?
  • What is the total number of staff working in the mental health crisis team when it is fully resourced.
  • The number of staff working in the team currently?
  • How many people left the mental health crisis team this year? And over the last six years broken down by year?
  • How many staff from the mental health crisis team were assaulted this year, how many resulted in an ACC claim, and how long was each incident off work as a result? Same info for last year and year before if possible too.
  • What is the role of police in assisting the crisis mental health team if they are unable to manage a patient?

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Hospital admissions due to dog injuries

  • Number of people admitted to Christchurch Hospital in 2021 due to dog attacks.

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Te Tumu Waiora Information Emergency Department Mental Health

Mental Health: Te Tumu Waiora info / BIC / ED mental health presentations and admissions.

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Ambulance delays at Emergency Department

Ambulance delays at ED this winter - how frequently people wait more than 15 mins for handover.

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Nitrous Oxide Use

The rise in the use of nitrous oxide, also known as NOS, whippets, nangs and laughing gas - ED information over last 2 years (clarified).

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Cardiac procedures and wait times

For each cardiac procedure (stent, ECG, Echo, open heart surgery etc), for the years 2018 and 2019 by year, the following information:

  1. Number of procedures done and average wait time for the procedure PERFORMED during the year (not escalated)
  2. Number and average wait time for the procedure PERFORMED during the year (that was escalated)
  3. Number of people that died waiting for a procedure scheduled to be performed during the year (escalated and not escalated separately)
  4. Number of people that required emergency (ED) treatment while waiting for a procedure scheduled to be performed during the year (escalated and not escalated separately)

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MDMA related admissions

  1. Please provide a monthly breakdown of the number of people treated at DHB from 2016 to 2021 to date (including through the COVID-19 period) for MDMA related admissions. Broken down by age groups of those treated and ethnicity.
  2. Please provide a monthly breakdown of the number of people admitted from 2016 to 2021 to date (including through the COVID-19 period) for MDMA related harm. Broken down by age groups of those admitted and ethnicity.
  3. Please provide a monthly breakdown of patients admitted from 2016 to 2021 to date (Including through the COVID-19 period) for consuming substances disguised as MDMA e.g. Synthetic Cathinones.
  4. Please provide a monthly breakdown of the number of people who have died from MDMA related harm at Canterbury District Health Board from 2016 to 2021 to date (including through the COVID-19 period).
  5. Please provide a monthly breakdown of the cost for each person who was treated at Canterbury District Health Board from 2016 to 2021 to date (including through the COVID-19 period) for MDMA use.

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Emergency Department Attendances – May to July 2019 and 2020

  • Can you provide the number of attendances to the emergency department over May, June and July last year -- and the same data for the year before?
  • Can you provide the number of ED attendances related to alcohol during May, June and July last year -- and the same data for the year before?

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Presentations to the Emergency Department (ED) November 2020 – January 2021

Please provide daily presentations to ED from November 1 2020 - 13 January 2021- broken down by:

  • severity of presentation
  • length of time waiting to be seen
  • urgency of cases
  • types of presentations
  • proportion of mental health cases

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First specialist assessments, emergency department presentations, and hospital capacity 2019-2020

For the period September 1 2019 to August 31 2020, a weekly breakdown of the following information:

  1. ED presentations
  2. Overall hospital capacity
  3. The overall number of referrals received for first specialist assessments for planned care, and the number of FSA that took place (clarified as Medical / surgical FSAs).

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Bias in the health system

Bias in the health system, relating to emergency department and mental health services.

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Pedestrians injured by e-scooters

The number of patients presenting at the Emergency Department (ED) or admitted to hospital who are injured by e-scooters.

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Number of patients with emergency dental issues

The number of people who presented to a hospital emergency department with dental issues between 2014 and 2019.

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Canterbury DHB Key Performance Indicator Data

All Canterbury DHB KPI data from July 2016 including any Inter-District Flow activity.

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Use of restraints

Please provide data about the use of restraints in the Canterbury DHB for both Emergency and mental health services and identify the service associated with this data.

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Presentations at ED for attempted suicide or suicidal thoughts

Number of people who presented at ED with attempted suicide or suicidal thoughts who were referred for a follow up from SMHS.

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More informationDownload pdf (300KB)

Drug related visits to Emergency Department

Drug-related visits to A & E and admissions to Christchurch Hospital in the past ten years.

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People admitted to Emergency Department with clinical code for amphetamine

Number of people admitted to ED and given a clinical code related to amphetamine

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More informationDownload pdf (600KB)

Showing 1-31 of 31 results, page 1 of 1.

Page last updated: 11 August 2022

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