ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Patients

59 documents.

Wait times for Cancer treatment and surgery

Times patients wait to see a specialist, to have surgery or to start their cancer treatment.

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More informationDownload pdf (1MB)

Customer Service Personnel Burwood

Job description of customer service personnel at Burwood Hospital. Salary of these workers.

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More informationDownload pdf (1MB)

Staff investigations of assaults on patients

Staff investigations of assaults on patients i.e. staff fired, investigated and resigning before being fired / criminal charges being laid / withdrawn by victim? Time frame "All DHB records".

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More informationDownload pdf (300KB)

COVID-19 hospitalisations

I've heard there are a few patients that have been hospitalised for more than month.

  • How many patients have there been?
  • How long have they each stayed in hospital?
  • How many have had to go into ICU and how long have they each stayed there (as part of their total time in hospital)?
  • And were they on a ventilator when in ICU? How many of these patients were vaccinated when they presented at hospital?

If there are any other details that can be provided too (eg. age, ethnicity, sex) that would be appreciated.

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Emergency Department COVID-19 vaccinations

  • A list of all district health board emergency departments that have a policy to provide COVID -19 vaccinations to unvaccinated people (COVID-19 ) who attend the emergency department
  • A list of all district health board emergency departments, paediatric debarments or wards that have a policy to provide childhood immunisations to all unvaccinated children who attend the department or ward.
  • What plan each district health board has to connect people or children not currently enrolled in primary care who attend the emergency department or other departments - in primary care ( registered with a PHO) - currently only 84% of Māori are enrolled in primary care (PHO).

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Cancer misdiagnosis and delayed diagnosis

  • How many people had a cancer misdiagnosis in 2017, 2018, 2019, 2020 and 2021?
  • How many people had a delayed diagnosis of cancer in 2017, 2018, 2019, 2020 and 2021?

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Emergency Department presentations 2020-21

Please provide a breakdown of all emergency admission (presentations) numbers in 2020 and 2021, broken down by month. Please include a categorisation of the types of admission (presentation) also.

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Hospitals at Code Red and Code Black during 2021

Number of days hospitals spent in 'Code Red' and 'Code Black' 2021 calendar year (Jan-Dec).

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Palliative care

Palliative care services provided by DHB / Costs / staffing.

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COVID-19 hospitalisations

  • Covid hospitalisation directly related to covid and covid only.
  • Covid hospitalisation where patient was admitted for another reason and covid was detected after arriving at the hospital.
  • ICU and HDU beds used for covid only infections.
  • ICU and HDU beds used for non-covid conditions where a covid test after arriving at the hospital showed infection.

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Feeding tubes

  • How many people under the CDHB have a feeding tube? Would appreciate this by age bracket please, eg 5 year brackets.
  • Does the CCDHB provide, free of charge, the Nutricia Flocare Infinity Go Frame for those feeding tube patients requiring one and if so, what is the GST excl unit price that the CCDHB purchase them for from Nutricia? https://nutricia.co.nz/adult/product/flocare-infinity-go-frame/

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Code of conduct and patient rights

Canterbury DHB staff codes of conduct for clinicians, doctors and other health assessors. Rights of patients.

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COVID-19 related hospital admissions

Please indicate what is your exact procedure for determining that hospital admissions in this current time are in fact directly due to Covid-19.

i.e. are you testing people who are admitting themselves for something non respiratory related and if they test positive after admission for sars cov 2 are you listing it as a covid admission regardless ?

i.e. people who are admitted for something respiratory related that is later diagnosed as not sars cov 2, are you indicating them as covid hospitalisations if they return a positive test during admission.

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Treatment protocols

Treatment protocols: Post-Operative Urinary retention, persistent postsurgical pain, treatment of patients after a suicide attempt or suicidal ideation and constipation

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Cervical screening backlog due to COVID-19

Cervical screening: Backlog of women who still need to be screened since first lockdown (COVID) in particular Maori and Pacific women.

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Medical Oncology and Radiation Oncology referral wait times, staffing and capacity

30/11/2021 REVISED REQUEST: MEDICAL ONCOLOGY and Radiation Oncology -  ONLY Oncology Dept:

  • How many people who have been referred for a first specialist appointment for suspected cancer are waiting over the clinically recommended time frame?
  • What is the CDHB's maximum wait time target for cancer referrals?
  • How many people with diagnosed cancer are waiting to get a specialist appointment for treatment?
  • What is the CDHB doing to address  this?
  • What requests has the CDHB received from staff in the oncology department for additional staff to be recruited?
  • How was this responded to?

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Emergency Department presentations

ED / Emergency Department admissions 2020 and 2021 broken down by month and types of admissions.

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Emergency Department presentations 2020/2021

  • How many people admitted to emergency department since 1st March until now.
  • As well compared from 1st March 2020 until 31st December 2020.
  • Also breakdown information on reasons for admitting to emergency department.

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Covid-19 hospital triage protocols

  • The Triaged Protocol used for Covid-19 cases in Hospitals under your district used for assessing patient case severity.
  • For each level of severity, provide the treatment protocol given including medicines and dosage prescribed.
  • What Antivirals, Immune-Modulators, Anti-inflammatory, Anti-coagulant, and Convalescent plasma's are used along with there Indications.

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COVID lockdowns effect on health services

Elective procedures, imaging (MRI, CT scans) and mental health appointments delayed under lockdown levels 3 and 4.

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Impact of Covid-19 lockdowns on cervical cancer treatment

The impact of Covid-19 lockdowns and restrictions on cervical cancer screenings and treatments.

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More informationDownload pdf (4MB)

Canterbury DHB Inpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Canterbury DHB Outpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Mental Health Staffing

  • What are the facilities hosting mental health ED like and are there any plans to improve them?
  • What is the total number of staff working in the mental health crisis team when it is fully resourced.
  • The number of staff working in the team currently?
  • How many people left the mental health crisis team this year? And over the last six years broken down by year?
  • How many staff from the mental health crisis team were assaulted this year, how many resulted in an ACC claim, and how long was each incident off work as a result? Same info for last year and year before if possible too.
  • What is the role of police in assisting the crisis mental health team if they are unable to manage a patient?

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Prostate PSMA Funding

  • Can you advise whether PSMA (Prostate Specific Membrane Antigen) PET-CT is funded by the DHB, or only available privately?
  • If publicly funded, please can you advise whether there are criteria that must be met. For example: For staging of high risk and unfavourable intermediate risk prostate cancer before definitive local therapy. For restaging of PSA recurrence (≥0.2ng/ml).

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Canterbury DHB In-Patient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (1MB)

Canterbury DHB Outpatient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (400KB)

Canterbury DHB Serious Adverse Events Report 2019/20

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

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More informationDownload pdf (100KB)

Medical Oncology staffing and leave management

Questions around Medical Oncology staffing numbers, leave taken by staff, and type of leave taken by staff.

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Transgender Mental Health Patients

*Number of mental health inpatient facility beds at DHB by name of facility. *Number of people admitted as mental health inpatients who identify as transgender or gender diverse in the last 12 months. *total number of people admitted as mental health inpatients in the last 12 months

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Medical Radiation Oncology referrals wait times

Total number of patients referred to and seen by Medical Oncology and Radiation Oncology specialities within specified time.

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Outsourcing radiation oncology

Information about your DHB's outsourcing arrangement with the local private radiation oncology provider for delivery of radiation treatment to public patients. Can I please be provided with: 1. total number of treatment courses delivered by tumour type (or palliative if it was palliative intent) between 1 July 2018 and 30 May 2020 in the private provider on your behalf for public patients.

Information on the cost to the tax payer; any or all of the price paid per treatment course delivered, the price per fraction or the total dollar amount paid for all the treatment courses included in your response to the question 1. 3. the number of public patients who received their radiation oncology FSA in private provider on your behalf between 1 July 2018 and 30 May 2020.

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Hospital protocols during COVID-19 Level 1 and 2

Access for support people in hospitals within DHB during Level 2 lockdown and Level 1. (Between 14 May and 8 June).

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Bias in the health system

Bias in the health system, relating to emergency department and mental health services.

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Canterbury DHB Out-Patient Experience Survey – September 2019 to January 2020

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (400KB)

Canterbury DHB In-Patient Experience Survey – September 2019 to January 2020

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (300KB)

Department Performance Measure Results 2017-2019

The performance measure results of each department from September 2017 to September 2019 e.g. patient flow indicators.

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More informationDownload pdf (500KB)

Number of assaults recorded in the past five years

The total number of assaults recorded by the CDHB over the past five years.

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More informationDownload pdf (900KB)

Canterbury DHB Serious Adverse Events Report 2018/19

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

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More informationDownload pdf (100KB)

Current wait time regarding prostate cancer treatment

Current waiting time for: Referral from a GP for a prostate cancer initial consultation; for a follow up appointment for a prostate biopsy; for a post biopsy appointment to discuss results and treatment options and for a radical prostatectomy following the post biopsy appointment for persons with a confirmed prostate cancer diagnosis?

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More informationDownload pdf (800KB)

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Page last updated: 13 June 2022

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