ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of this page, other recent documents are listed by date under these documents. 

Use the search menu (left) to apply a filter and list documents. Each document has a document type, a summary, and topics and tags associated with it. Some popular document types are listed below:
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​​​In 2017 a review of our Occupational Health Service was undertaken to look at how we could better support the current and future needs of our people as part of our commitment – through the organisation's People Strategy. Central to the Strategy is the concept that Care Starts Here, with our people. The Review involved a literature scan of related studies, an online survey of our workforce [1419 respondents], and a series of in-depth interviews.

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Health Targets – April-June 2017 Results

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Canterbury DHB Board Meeting Agenda – 15 February 2018

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Canterbury Māori Health Action Plan 2017/2018

The Canterbury DHB Māori Health Action Plan outlines the key activities that will be undertaken across the Canterbury health system to improve Māori Health outcomes, along with associated measures and performance targets.

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Hospital Advisory Committee (HAC) Meeting Agenda – 1 February 2018

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Canterbury DHB Public Health Plan 2017/18

The Canterbury DHB’s Public Health Plan is a companion document to the CDHB Annual Plan.

It describes the public health services provided or funded by the Canterbury DHB and its Public Health Unit (Community and Public Health) and highlights key relationships with other agencies.

Find out more about the activities of Community and Public Health.

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Canterbury DHB Serious Adverse Events Report 2016/17

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Canterbury Health System Quality Accounts 2017

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Chief Executives business expense, gifts and hospitality disclosure 2016/2017

  • Date: 30 Jun 2017
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The Canterbury District Health Board annually publishes the business expenses that the Canterbury DHB Chief Executive has incurred, as well as any gifts or hospitality over the value of $100.

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This report represents an analysis of the 2016 Staff Wellbeing Survey, focus groups and interviews and other important data available from within the CDHB

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Canterbury Health System Quality Accounts 2016

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A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

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Canterbury DHB Annual Report 2015/2016

The Canterbury DHB Annual Report allows us to report on the progress we have made over the year towards achieving the key objectives set out in our Statement of Intent.

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Canterbury DHB Healthy Food and Drink Policy

  • Date: 1 Sep 2016
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Healthy Food and Drink Policy , adopted by Canterbury DHB in September 2016

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Canterbury and West Coast Health Disability Action Plan

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Chief Executives business expense, gifts and hospitality disclosure 2015/2016

  • Date: 30 Jun 2016
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The Canterbury District Health Board annually publishes the business expenses that the Canterbury DHB Chief Executive has incurred, as well as any gifts or hospitality over the value of $100.

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South Island Health Services Plan 2016/19

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