VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Complaints

10 documents.

Complaints about Burwood Hospital from January 2018 to December 2021

  • The number of complaints made annually to Te Whatu Ora Waitaha (formerly Canterbury District Health Board) about care a patient has received while being treated or seen at Burwood Hospital in the past four years (Jan 1 2018 to 31 December 2021). Please include whether complaint referred to a medical situation or general service and which area the patient was being treated in (e.g. General Medical, Orthopaedics, etc.).
  • Please state how many of the complaints each year were upheld.
  • Please state what disciplinary action or corrective measures were taken or introduced as a result of each of the upheld complaints.
  • Please state the number of Te Whatu Ora Waitaha (formerly Canterbury District Health Board) staff who received disciplinary action in the past four years (January 1 2018 to 31 December 2021) because of a complaint received about them or the care they gave to patients while working at Burwood Hospital.

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More informationDownload pdf (300KB)

Mental Health inpatients: prescribed anti-depressants, admissions, funding and complaints

Re Mental Health Prescriptions:

  • The number of antidepressant prescriptions handed out at the DHB each year for the last five years (January to December 2016 to January 2020 to YTD).
  • The number of people prescribed anti-depressants under the DHB  each year for the last five years (January to December 2016 to January 2020 to YTD).
  • The number of antipsychotic prescriptions handed out at the DHB each year for the last five years (January to December 2016 to January 2020 to YTD).
  • The number of people prescribed antipsychotic prescriptions under the DHB  each year for the last five years (January to December 2016 to January 2020 to YTD).
  • The number of admissions to the adult mental health inpatient unit each year for the last five years (January to December 2016 to January 2020 to YTD).
  • The total amount of DHB funds allocated to the adult mental health inpatient each year for the last five years (January - December 2016 to January 2020 - YTD), with brief detail of what the money was being spent on each year.
  • The number of complaints relating to mental health care each year for the last five years (January - December 2016 to January 2020 - YTD), with a brief description of each complaint.
  • Also, a breakdown of the number of these complaints that were investigated.

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More informationDownload pdf (1MB)

HDC complaints regarding surgical equipment

Number of formal complaints about surgical equipment mistakenly being left behind in patients in the last three years, which went to the Health and Disability Commissioner or resulted in a review of hospital policy.

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More informationDownload pdf (400KB)

HDC Complaints

Information regarding the number of Health and Disability Commissioner HDC complaints which resulted in disciplinary action or resulted in a review of hospital policy at Canterbury Coast District Health Board in the last three years.

Broken down by year, what complaint was about, where it happened, and if and how it was resolved.

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More informationDownload pdf (6MB)

Patient complaints to DHB HDC

Patient complaints made to DHB about care a patient has received (service and employees) in last five years. Complaints upheld or disciplinary action or corrective measures taken. Complaints resulting in DHB being found in breach of the Code of Patient rights? How many PGs were taken against the DHB? How much was paid out to staff who took PGS.

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More informationDownload pdf (400KB)

Complaints about 1st Health Limited

Have you received any complaints about 1st Health Limited or their staff

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More informationDownload pdf (400KB)

Bullying, harassment and complaints laid by staff over the past five years

Bullying, harassment or other complaints laid by staff over the past five years.

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More informationDownload pdf (2MB)

Maternity staffing issues and complaints

Information about Maternity services staffing in Canterbury.

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More informationDownload pdf (1MB)

Complaints received for 2017/18 until April 2019.

Complaints received non-HDC and HDC for financial year 2017/18 and until end of April 2019.

Tags

More informationDownload pdf (700KB)

Complaints regarding bullying, sexual harassment, assault in the last 3 years

All information re complaints made over last three years: Complaints: Patients against Staff, Staff against Patients and Staff against Staff.

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More informationDownload pdf (400KB)

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Page last updated: 22 August 2022

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