ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of this page, other recent documents are listed by date under these documents. 

Use the search menu (left) to apply a filter and list documents. Each document has a document type, a summary, and topics and tags associated with it. Some popular document types are listed below:
All Meeting Minutes and Agenda
OIA Responses

1251 documents.

Immunisations for Maori and Pacific children, information about vaccine hesitancy

Immunisations for Maori and Pacific children / vaccine hesitancy including in relation to the Covid vaccine.

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Intensive Care Unit (ICU) Capacity from March 2020 to September 2021

  1. ICU / Intensive Care Unit / Capacity 1. Since March 2020 and by each month thereafter, the number of fully staffed/operational ICU beds available, ICU capacity, a breakdown of all ICU staff (such as numbers of ICU nurses) and any vacancies, and how many surgeries were rescheduled or postponed/cancelled.
  2. Since March 2020, copies of any reports, documents or briefings that include information about ICU capacity, including (but not limited to) in relation to Covid-19, such as contingency plans to scale up capacity.
  3. Since March 2020, copies of all correspondence with the Ministry of Health regarding critical care and ICU, in relation to Covid-19, such as confirmation of current capacity and plans to scale up capacity.

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Canterbury DHB Board – Meeting Agenda – 21 October 2021

The Canterbury DHB Board meet approximately every month. Board agenda papers are usually published two days before a board meeting.

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Canterbury DHB Inpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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Canterbury DHB Outpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Hospital Advisory Committee (HAC) Meeting Agenda – 7 October 2021

The Hospital Advisory Committee (HAC) meets approximately every 3 months.

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Information about OIA requests in 2021

OIA response times:

  1. From 1 January to 30 June 2021, how many OIA requests did your agency receive?
  2. From 1 January to 30 June 2021, what was the average OIA response time, in working days (including any extension time)?
  3. From 1 January to 30 June 2021, what was the longest OIA response time, in working days (including any extension time)?
  4. From 1 January to 30 June 2021, what percentage of OIAs required a time extension?
  5. From 1 January to 30 June 2021, what percentage of OIAs were refused?
  6. From 1 January to 30 June 2021, what percentage of OIAs were partially refused or redacted?

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Emergency Department Presentations during March and July 2021

Data from Christchurch Hospital A&E during the periods of A) Friday 9th July to Tuesday 13th July 2021 B) Friday 16th July to Tuesday 20th July 2021 C) Friday 23rd July to Tuesday 27th July 2021. D) Friday 19th March* to Tuesday 23rd March* 2021.

Please could I have a sex and age break down of causes for all admissions, and numbers thereof, under diagnostic headings, e.g.: blood clots,heart issues,breathing difficulties,RSV,anaphylactic shock,Accidents

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Fossil fuels and energy efficiency

  1. A list of all hospital, mental health wards, psychiatric care facilities, rest homes & healthcare facilities as well as administrative & miscellaneous buildings the Ministry of Health knows are using fossil fuels, with a breakdown of fossil fuel type, and region.

  2. An outline of any plans that the Ministry of Health or Energy Efficiency Conservation Authority have to transition these institutions off fossil fuels, and the names of these institutions and the transition plan.

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Charity Hospital

Follow up to CDHB 10639:

Part 1: In the post-earthquake environment in Canterbury, the Charity Hospital offered its services to the CDHB, an offer that was declined. Would you please provide copies of CDHB minutes or extracts from those minutes at which this offer/s was discussed both internally and with Charity Hospital representatives and the specific reason/s why the offer/s were declined?

Part 2 (a) Is it the policy of the CDHB to discourage staff from volunteering at the Charity Hospital, instead preferring that they undertake contract work at private fee-charging hospitals? If so, would you please provide me with copies of documents which contain that policy.

Part 2 (b) Is it instead the policy of the CDHB to encourage staff to volunteer at the Charity Hospital and if so on what conditions? Would you please provide me with copies of documents which contain this information?

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Inspections of aged care facilities carried out in relation to OPCAT

Any correspondence, both internal and external, since 2020 and regarding any inspections of aged care facilities carried out in relation to OPCAT, and any documentation or reports related to any such inspections.

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More informationDownload pdf (300KB)

Radiation therapists

Radiation therapists FTE and Headcount / vacancies, sick leave, oncology FSA as at 1/7/2021 / Wait list between FSA and first radiotherapy treatment. Numbers of hypofractionated treatments, normal and stereotactic treatments completed each month 20/21.

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Information about psychologists employed by Canterbury DHB

Psychologists: FTE/Headcount / Pay scales 1-9 / Pay scale 10 and above / Number of applications for merit progression and how many successful. 1/12/2019 - 30/6/2021

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CanRisk Questionnaire

CanRisk questionnaire written by the Canterbury Initiative and adapted by HealthInfo clinical advisers.

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Vaccination booking system security

All of the Valentia system security reviews and booking system reviews supplied by DHBs to the Ministry.”

 

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ED admissions subsequent to COVID vaccinations

A&E presentations: 30/7/2021 - 3/8/2021. Please could I have a sex and age break down of causes for all admissions, and numbers thereof, under diagnostic headings, e.g.:

1) blood clots 2) heart issues 3) breathing difficulties, 4) RSV 5) anaphylactic shock 6) Accidents ... etc?

Please can the breakdown include numbers of people whose admissions were subsequent to vaccination and the time frames: a) In the prior 2 weeks, b) the prior week, c) the prior 48 hours, d) The prior 24 hours?

 

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COVID-19 vaccinations for people in group 3

RE Covid vaccinations Group 3: I would like statistics on whether Group 3 has been effectively prioritised in Christchurch, and specifically East Christchurch. I would also like statistics on those whose bookings were cancelled because of lockdown last week

 

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More informationDownload pdf (400KB)

Intensive Care Unit (ICU) Admissions

All data on ICU admissions including age, ethnicity, reason for admission since March 2020 to present day please.

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More informationDownload pdf (1MB)

Hoarding

Hoarding - stats on cases dealt with, services provided/funded offered to help people with hoarding?

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More informationDownload pdf (9MB)

Information regarding children who are in care

Policies and practices, if any, regarding admitting children in care to hospital.

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Staff surveys

The latest two staff surveys relating to morale, job safety, security, bullying and harassment and similar from all departments.

  • In whatever format or formats it has been communicated to senior leadership.
  • And any resulting changes from leadership including emails to staff and/or unions.

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Disability Steering Group (DSG) Meeting Minutes – 24 September 2021

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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ICU Bed Occupancy 2018-YTD 2021

ICU bed occupancy (% of ICU beds occupied or number of occupied bed days and total number of available beds) for the period 1 Jan 2018 until the most recent available date. Could this please be provided in the smallest time periods possible (days, if available, otherwise weeks, otherwise months).

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PPE COVID preparedness

MKWCT In – Komiti Board Hui – 21 September 2021

Manawhenua Ki Waitaha (MKWCT) Board Meeting Minutes.

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Emergency Department RMO staffing, patient volumes and presentations

RMO FTE on ED runs 2016 and 2021, ED patient volumes last five years, ED presentations January and June 2021 by time band and day.

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Senior Medical Officers (SMOs) availability, after-hours call hours

Provide the following information identified by Department/Specialty and by Hospital – that is, Christchurch, Hillmorton, Burwood, Princess Margaret, Ashburton Hospitals.

  • Availability Allowance.
  • Average after-hours call hours.
  • Call ratio.
  • Shift patterns (where they exist).
  • Recovery Time Agreements.
  • % of Non-Clinical time

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Aged Residential Care Facilities

# Since 2020, copies of any reports received or held by the DHB that were completed in relation to OPCAT (the United Nations Optional Protocol to the Convention Against Torture) inspections of secure aged care facilities, and copies of any response to these reports.

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Charity Hospital (Christchurch)

With yet more reports appearing in The Press about the crisis that the CDHB is facing in the delivery of public healthcare, apart from surgical procedures being outsourced at considerable cost to the CDHB each year, given that Christchurch has New Zealand's first genuine charity hospital founded by Dr Bagshaw (St George's Hospital is a fee-charging society with charitable purposes while the Charity Hospital does not charge for its services),

  1. what involvement has the CDHB had with the Charity Hospital regarding the use of its facilities and volunteer surgeons? To answer that rhetorical question,
  2. would you please provide me with copies of all communications between the CDHB and the Charity Hospital from 2008 to 2021 regarding how the Charity Hospital might have assisted the CDHB in coping with its inability to provide surgical services.

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Gender reassignment hormone therapy

  • How many people were referred to the DHB for gender reassignment hormone therapy in each calendar year since 2006 until the present time?
  • What was the breakdown of ages in each of those years (youngest/oldest/median age)?
  • How many were transitioning male to female and how many female to male in each of those years?
  • How many children were referred for puberty blocking drugs in each calendar year since 2006?
  • How many people had psychological treatment for gender dysphoria in each calendar year since 2006?
  • How many people had double mastectomies (top surgery) as treatment for gender dysphoria in each calendar year since 2006?
  • What was the breakdown of ages in each of those years?

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COVID Vaccination Programme Pharmacy staff

  • The number of Pharmacy employees at your DHB that are currently seconded to the COVID Vaccination Programme and what their profession is (e.g. Pharmacist, Pharmacy Technician, Pharmacy Assistant etc.).
  • What they were paid prior to their secondment and what they are currently paid under the COVID Vaccination Programme.

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Hysterectomies over past 5 years, accepted and declined

Last five years, number of young women under 25 / hysterectomy. How many accepted and how many declined. Criteria for women under 25 to be eligible for hysterectomy.

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HIMSS Maturity Report

All original communications including briefings, reports, memos, aides memoirs, cabinet papers and texts regarding the following information:

  • Around the eight DHBs who reported HIMSS maturity levels.

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Personal protective equipment (PPE) usage and disposal

How much PPE CDHB hospitals received and disposed of during the pandemic.

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Removal of goods containing sugar from Hospitals

Follow up to response to CDHB 10640 - removal of goods being sold in CDHB Hospitals which contain sugar.

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Missed COVID-19 vaccination appointments

The number of scheduled COVID-19 vaccination appointments that were missed data to date since 1 July 2021 (i.e. since we moved to NIBS National booking system) as per our response to previous requests CDHB 10628

 

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Multiple Sclerosis related staffing, wait times and services

Neurologists/Nurses/Nurse specialists staffing numbers. Waiting times 2020/2021 Financial year FSAs, Outpatients, follow up, Outpatient MRI, Outpatient infusion clinic appointment.

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Current practices of abortion services

  1. I am wanting to clarify the current practice of abortion services when children are born alive following an induced labour abortion.
  2. I have been told that the Canterbury DHB has been quoted as saying: “In the extremely rare occurrence that a baby were to be born alive following a late term abortion, the baby would be wrapped and then held until it passed.”
  3. I want to clarify whether this is an accurate representation of current practice or whether it is not accurate (or any further details that are not considered in the quoted statement). I would like clarity on the exact requirements of medical staff in the event that a child was born alive following a late term abortion.
  4. Details of the number of cases of alive births post abortion / termination, and whether the abortion / termination was because of birth defects or because of another reason.

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CDHB responses to EY report(s)

  1. A copy of the final Ernst & Young (EY) report(s) tabled or presented to the Board and/or the Quality Finance and Risk Committee between June-September 2020.
  2. A copy of the Executive Management response to the EY report(s) tabled or presented to the Board and/or Quality Finance and Risk Committee between June - September 2020.
  3. A full breakdown of the total costs associated with the EY review including 2019, 2020 and 2021 calendar years.
  4. A summary of what savings associated with the EY report have been delivered or verified, with supporting evidence.
  5. The costs associated with the appointment of ALMA Consulting in delivering or finding savings within CDHB.
  6. Copy of the Board minutes where Audit NZ discussed or presented their audit opinion of CDHB for 2020.
  7. The feedback from Board members including the Crown Monitor on the Audit NZ findings for 2020.
  8. Advice provided by Lester Levy to CDHB, including Dr John Wood and Mark Solomon, in his capacity as Crown Monitor, including evidence to support the advice in documents, emails (by official email and via personal email) and texts.
  9. Advice received or provided from Crown Monitor Lester Levy to CDHB Board or its Executive Management Team about what savings he believed could be delivered. 
  10. The Crown Monitor has consistently and publicly stated that there are new models of care needed. Did Dr Levy provide detail to CDHB of what these models are and what differences they might make? If so, pls release this detail.
  11. Advice received from Crown Monitor Dr Levy by CDHB Board and Executive Management Team, or by them from MOH re Dr levy’s advice, about what savings he believed could be delivered.

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Page last updated: 15 July 2022

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