People in New Zealand can request government information (official information) and can expect it to be made available unless there is a good reason to withhold it.
The Official Information Act 1982 (or OIA) enables citizens, permanent residents, visitors to New Zealand, and body corporates registered or with a place of business in New Zealand, to make a request for official information held by government agencies, including Canterbury DHB.
Your request should be as clear and specific as possible and should contain the following details:
contact address (email or postal)
contact phone number
details of the information you want
Note: We may ask you for more details if required.
By email: Use the
contact form and select
Official Information Act Request as the 'Type of enquiry' when sending your enquiry.
By post: Official Information Act Request c/o David MeatesCanterbury District Health BoardPO Box 1600Christchurch 8140
We will acknowledge your request and are required by law to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.
If we need more time to make our decision on your request, for example if you are requesting a lot of information, we will let you know and provide an estimate of how long it will take. Where possible we will update you on the progress of our response to your request.
If you would like to know more about the OIA request process, the State Services Commision have published a very useful guide about how agencies respond to an OIA request.
Requesting official information is free, though we can charge a reasonable amount if it will take a lot of work to supply the information requested. Find out more in our guidance on how we will respond.
You will be informed of any charges before your OIA request proceeds, and asked if you would like to continue with your OIA request.
You may wish to
contact us in the first instance to see if we can resolve any issues. You can also make a complaint to the Office of the Ombudsman if you:
have concerns regarding the decision we made on your request
were unhappy about the way your request was treated or processed
have concerns relating to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.
The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.
Information will be made available unless there is a good reason to withhold it. The Official Information Act sets out a number of reasons for which information may be withheld. These reasons include preservation of personal privacy and protection of information which has been received in confidence.
However, even where there is good reason for withholding it, information will still be released if there are overriding considerations which mean it is in the public interest to release it.
Ministry of Justice
Citizens Advice Bureau
Office of the Obudsman
Before requesting official information, please check to see if the information you require is already available, see:
Responses to OIA requests
For a full list of the convenient ways that you can contact us, refer to the Contact Us page
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