VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Paying for your care

Information about paying for your healthcare at hospitals in Canterbury.

New Zealand has a world-leading health system which makes most services available free (or subsidised) to people who meet requirements.

Some people in New Zealand don’t qualify to have these services paid for by the New Zealand Government and will have to pay for their own healthcare.

The Ministry of Health website provides useful information and advice on eligibility:

You can contact the Eligibility Team at Te Whatu Ora Waitaha Canterbury with any enquiries:

Documents required to prove you are entitled to free healthcare:

  • Passport, including permits and visas
  • Birth certificate (if born in New Zealand or Australia); or
  • Confirmation of citizenship; or
  • Confirmation of permanent residency or other residency status
  • Photo identification (if no passport)

If you are not entitled to free health services, please refer to the hospital treatment fees document below.

Please note: Fees are indicative only and subject to change, and not all treatment fees are listed. A patient must be eligible at the time they receive health services for those services to be paid for by the government. If a person becomes eligible after accessing health services, that eligibility cannot be backdated. Fees are reviewed annually.

Current prices for hospital treatment

Non-Eligible Christchurch Campus General Price List - July 1 2022 (PDF, 300KB)

If you have any queries about treatment costs, please contact a member of the Eligibility Team.

Inpatients

If you are admitted to hospital, the eligibility team will confirm your eligibility and discuss the cost of treatment and payment with you. Staff will give you an invoice before you leave.

We do not invoice insurance companies. We expect you to pay us and claim it back from your insurance company.

Outpatients

You must pay for outpatient services in advance. You can make payments at the Accounts Receivable Office on the ground floor of Christchurch Hospital. The Accounts Receivable Office will give you a receipt, which you need to present at your appointment.

Direct credit payment

Bank: BNZ, Christchurch 114 Fitzgerald Avenue, Christchurch 8011
Account name: HNZ – Canterbury
Account number: 02-0800-0528866-000
SWIFT code: BKNZNZ22 (to be used if making payments from overseas)

Please use your invoice number and customer number / NHI number as a reference.

Credit card payment

If you wish to pay by MasterCard or Visa, please contact the Eligibility Team Eligibility@cdhb.health.nz to arrange payment.

Everyone in New Zealand is covered by ACC’s no-fault scheme if they’re injured in an accident. This includes children, beneficiaries and students. It doesn’t matter if they’re working, unemployed or retired. It also includes visitors to New Zealand.

The cover ACC provides helps pay for the costs of your recovery. This includes payment towards treatment, help at home and work, and help with your income. Visit the ACC website for more information or help making a claim.

If ACC does not accept your claim, you may still be eligible for funded public healthcare. Talk to your GP about this.

Page last updated: 20 October 2022

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