ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Specialist mental health services

Urgent contact

  • If you require urgent or crisis mental health care, Freephone 0800 920 092, (24 hours, 7 days a week).
  • For children and youth mental health emergencies; talk to Child, Adolescent, and Family Emergency (CAFEm): Freephone: 0800 218 219 (press option 2).

Specialist mental health services cover specialist mental health services: adult community; adult acute; rehabilitation; child, adolescent and family (CAF); forensic; alcohol and drug; intellectually disabled persons’ health; and other specialty services.

Services are provided by a number of outpatient, inpatient, community-based and mobile services throughout Canterbury. The Forensic, Eating Disorders, Alcohol and Drug, and CAF Services provide regional inpatient beds and consultation liaison. Outreach clinics provide Rural Adult Community and CAF Services to Kaikoura and Ashburton

Adult Mental Health Services

Single Point of Entry is a person’s initial contact with the mental health services. It streamlines the way people are referred for the Adult Community Mental Health Services they require.

For more information see Urgent Adult Services in the Health Services Directory

Te Awakura

A facility for adults with acute mental illness that require 24 hour nursing care. Assessments and treatment are provided by a multidisciplinary team. Te Awakura is a four ward complex at Hillmorton Hospital. The wards work in collaboration with community mental health teams and other agencies.

Contact:

Te Awakura – Adult Acute Inpatient Service
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 337 7969

Seager Clinic

An inpatient rehabilitation unit which offers a recovery-based programme that enables people with mental health issues to live fulfilling lives in the community.

Contact

Seager Clinic
Ground floor, Heathcote Building
The Princess Margaret Hospital
Cashmere Rd
Christchurch, 8022

Phone: 03 337 7704

Tupuna Villa

An inpatient extended care unit which provides 24 hour care and support for people with mental health issues that require a longer stay in hospital than what the acute inpatient unit can provide.

Contact:

Tupuna Villa
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 337 7969

Locations (East, North, South, West, Rural, Ashburton)

The Adult Community Mental Health service provides assessment, treatment and support services to adults in the community, including assessment and interventions for urgent or crisis mental health needs, at a number of locations across Canterbury.

Contact:

East Adult Community Service | Phone: 03 381 1559

North Adult Community Service | Phone: 03 363 1950

South Adult Community Service | Phone: 03 363 1950

West Adult Community Service | Phone: 03 343 0836

Rural Adult Community Service | Phone: 03 339 1109

Fergusson Building
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Ashburton Adult Community Service

Ashburton Hospital
11 Elizabeth St
Ashburton, 7700

Phone: 03 307 6923

Hereford Centre

The Hereford Centre offers a range of treatment and support services to individuals with mental illnesses who experience difficulty in maintaining wellness with previous community mental health services.

Contact:

Recreation Centre
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 335 4500

Totara House

Totara House is a specialist multidisciplinary service for young people (18-30 years) who are experiencing their first episode of a mental illness.

The team aims to reduce the disruption to people's lives by intervening early through a range of services, including community treatment and support, group programmes, and education about psychosis.

Contact:

Totara House
183 Montreal St
Christchurch Central, 8011

Monday to Friday (8.30 am - 5.00 pm)
Phone: 03 377 9733

In an after-hours emergency, please call the Crisis Resolution, phone: 0800 920 092

Psychiatric Consultation Service

The Psychiatric Consultation Service provides access to assessment, treatment and advice to the general hospitals of Christchurch for psychological and psychiatric issues that impact a person's medical care and their ability to manage their illness.

Contact:

Level 4, Riverside
Christchurch Hospital
2 Riccarton Ave
Christchurch Central, 8011

Phone: 03 378 6615

Child & Youth Mental Health Services

Urgent: CAFEm

The Child, Adolescent, and Family (CAF) Emergency Team manages In Hours Emergency presentations for children and adolescents up to the age of 18 years, between the hours of 8:30am and 5pm Monday to Friday.

Routine: CAFLink Single Point of Entry (SPOE)

CAFLink is the Child, Adolescent and Family Mental Health Service 'single point of entry function' which streamlines access to mental health services in Canterbury for children, adolescents and their families. Freephone: 0800 920 092

For children and youth talk to Child, Adolescent, and Family (CAF) Emergency:

• Freephone: (0800) 218 219 (press option 2)

CAFEm (CAF Emergency Team)

The CAF Emergency Team manages In Hours Emergency presentations for children and adolescents up to the age of 18 years, between the hours of 8:30am and 5pm Monday to Friday.

CAF South Community and Outreach team / CAF North Community and Outreach team

This outpatient service provides comprehensive psychiatric assessment and therapeutic intervention for children and adolescents 0-17 years (or older if still at school) in their family context.

Contact:

CAF South Community and Outreach team
First Floor, Heathcote Building
The Princess Margaret Hospital
Cashmere Rd
Christchurch, 8022

Phone: 03 337 8740

CAF North Community and Outreach team
Hillmorton Hospital
51 Sylvan St
Middleton, Christchurch, 8024

Telephone: 03 339 1126

Youth Forensic Team

The Youth Forensic Team provides a consult and liaison role, as well as an assessment and treatment service, for youth aged 10-18 years with moderate to severe mental health issues involved in the Youth Justice System.

Contact:

Fifth Floor, Heathcote Building
The Princess Margaret Hospital
Cashmere Rd
Christchurch, 8022

Phone: 03 337 8666

Children in Care Team

A service for children and young people between the ages of 0-12 years, including those who are in the custody of the Chief Executive of Oranga Tamariki - Ministry of Vulnerable Children, and who have a confirmed or suspected moderate to severe mental health issue.

Contact:

Cnr Montreal and Cashel St
Christchurch, 8013

Phone: 03 337 7970

Mana Ake – Support for children in Canterbury, in years 1-8 at school

For information about wellbeing and mental health support for children in schools, please see the Mana Ake website - www.manaake.health.nz

Specialty Mental Health Services

INPATIENT

Whaikaha

The Whaikaha Unit provides inpatient assessment, treatment and rehabilitation for people with intellectual disabilities and significantly challenging behaviour. Please contact the unit on 03 339 2710 to arrange visits.

Contact:

Whaikaha
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 339 2710

Psychiatric Services for Adults with an Intellectual Disability (PSAID)

The PSAID Inpatient Unit provides treatment of mental health disorders for adults with intellectual disabilities.

Contact:

PSAID Inpatient Unit
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 337 7969

OUTPATIENT

Outpatient Psychiatric Service for Adults with an Intellectual Disability (PSAID)

The PSAID Community Team provides comprehensive mental health assessment and treatment, including case management when needed.

Contact:

PSAID Community
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 339 2860

Intellectual Disability Liaison Team (IDLT

This service is for people with an intellectual disability who have been charged with an offence and are subject to a compulsory care order from the courts.

Contact:

Te Waimokihi
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 339 2860

Forensic services provides specialist care for people who, as a result of mental illness, have seriously offended or are assessed as high risk for serious offending.

Te Whare Manaaki

Medium secure inpatient admission unit.

Te Whare Manaaki
Building 1, Hillmorton Hospital
Annex Road South, Middleton,
Christchurch 8024

Phone: 03 338 5059

Te Whare Hohou Roko

Te Whare Hohou Roko is a medium secure inpatient rehabilitation unit.

Te Whare Hohou Roko
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 339 1162

Te Whare Mauriora

Te Whare Mauriora is a minimum secure inpatient rehabilitation unit.

Te Whare Mauriora
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 339 1147

Forensic Community Team (Te Whare Rangihau)

Te Whare Rangihau provides care for people with a mental illness that have police, court and/or prison involvement and require assertive outpatient care.

Te Whare Rangihau
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 339 1148

INPATIENT SERVICES

Eating Disorders Service

The South Island Eating Disorders Service (SIEDS) provides inpatient treatment, education and liaison services for people under a mental health service with a diagnosed eating disorder from throughout the South Island.

South Island Eating Disorders Service
The Princess Margaret Hospital
Cashmere Rd
Christchurch, 8022

Phone: 03 337 7939


Mothers and Babies

The Mothers and Babies mental health service provides inpatient treatment for mothers or primary care givers who are under a mental health service in their home area or acutely through the Crisis Resolution Team in Canterbury.

Mothers and Babies Services
The Princess Margaret Hospital
Cashmere Rd
Christchurch, 8022

Phone: 03 337 7939


Kennedy Detox Unit

The Kennedy Detox Unit provides a safe and comfortable detoxification experience by avoiding or reduce the medical complications associated with alcohol and drug withdrawal.

The team assists clients in stabilising a lifestyle that has been adversely affected by drug and alcohol use. They provide support and education for clients and families impacted by the use of drugs and alcohol.

Kennedy Detoxification Unit
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 339 1139

COMMUNITY SERVICES

Anxiety Disorders Service

The Anxiety Disorders Service is a community-based team that provides treatment for people with anxiety disorders.

Anxiety Disorders Service
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 364 0421


Clinical Research

The Mental Health Clinical Research Unit (CRU) carries out high quality clinical research that aims to improve the way care is provided to people using mental health services. Their research topics range from randomised controlled trials of clinical interventions to projects that evaluate care for specific areas of concern, such as metabolic disorders.

The CRU is a joint initiative between the Canterbury District Health Board’s Specialist Mental Health Service (SMHS) and the University Department of Psychological Medicine.

Clinical Research Unit,
Specialist Mental Health Service
4 Oxford Tce
Christchurch, 8011

Phone: 03 372 0400


Christchurch Opioid Recovery Service

The Christchurch Opioid Recovery Service provides case management and opiate maintenance treatment in the community.

Christchurch Opioid Recovery Service
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 335 4350


Community Alcohol and Drug Service

The Community Alcohol and Drug Service provides assessments and individual and group outpatient treatment for people that need assistance with moderate to severe alcohol and/or other drug dependence.

Community Alcohol & Drug Service
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 335 4350


Eating Disorders Service (Community team)

The Community team in the Eating Disorders Service provides outpatient treatment for people who live in the Canterbury District Health Board area. The team also provides education, liaison, training and case consultation to community services throughout the South Island.

Eating Disorders Service (Community)
The Princess Margaret Hospital
Cashmere Rd
Christchurch, 8022

Phone: 03 337 7707 or 0800 337 770


Mothers and Babies (Community team)

The community team in the Mothers and Babies Service offers treatment to mothers and primary care givers from Canterbury who have been referred by their general practitioner (GP), other mental health services or medical specialists. The team provides education, liaison, training and case consultation to services throughout the South Island.

Mothers and Babies (Community team)
The Princess Margaret Hospital
Cashmere Rd
Christchurch, 8022

Phone: 03 337 7708 or 0800 377 708


Te Korowai Atawhai

The Te Korowai Atawhai (Māori Mental Health Service) works to enhance the delivery and quality of mental health services provided to Tangata Whaiora mainly through the mahi of Pūkenga Atawhai (Specialist Māori Mental Health Workers) employed in a number of multidisciplinary clinical teams.

Te Korowai Atawhai Whare
Te Waimokihi
Hillmorton Hospital
Annex Road South, Middleton
Christchurch, 8024

Phone: 03 339 2864

Page last updated: 9 June 2022

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