VISITING HOSPITAL

All hospital visitors are encouraged to wear a medical face mask. Expand this message for information about visiting hospital. 

Last updated:
31 October 2024

Some visitor restrictions for all Health New Zealand | Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and we encourage all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and visitors safe.

To keep everybody safe:

  • Visitors or support people are advised to not visit our facilities if they are unwell. We advise that you do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are encouraged to be worn at all sites. Masks will be provided if you don’t have one.
  • Please practice hand hygiene with provided alcohol-based hand rub/gel

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear a surgical mask as a minimum – please use surgical masks provided.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours.

All visitors are encouraged to wear a medical face mask.

Parents/caregivers can be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where visitor restrictions might apply.

Patients and visitors can also read the additional COVID-19 related visiting guidelines .

CAFLink (Single Point of Entry)

Urgent Care

If this is an emergency and you feel a child or youth is at risk of harm, please freephone:

0800 218 219 (Business Hours Monday - Friday) 

0800 920 092 (Afterhours, Weekends and Public Holidays)

CAFLink is the Child, Adolescent and Family Mental Health Service 'single point of entry function' which streamlines access to mental health services in Canterbury for children, adolescents and their families.

All outpatient referrals to the service are centrally received at CAFLink. This includes referrals to the CAF North and CAF South Community and Outreach Teams.

As well as providing an easily identifiable point of entry to services, CAFLink ensures better quality and more consistent information to referrers, young people and their families. Referrals are centrally processed and this includes screening, referral to community agencies and triage into the service.

Access to other services

Referrals and accessing to SMHS outpatient services

Child & Adolescent Mental Health outpatient services (CAF North and CAF South Community and Outreach Teams are available for:

  • child/youth between 0-17 years
  • he/she has a suspected or confirmed moderate to severe psychiatric disorder
  • he/she lives within Canterbury region

All non-urgent referrals to CAF Services come via GP and ERMS process.  If the child/youth does not have a GP then please contact CAF Link to discuss. 

For a mild to moderate mental health issue up to 13 years of age: please refer to Child and Family Services Mental Health Education & resource Centre. 

Referrers querying ADHD need to have a completed SNAP-IV Questionnaire (listed below) in addition we require SNAP-IV from both parents x 2 (or significant other) and school PLUS School Support for Health and Wellbeing Assessment. Send all these forms to child/youths GP for GP to make referral. 

​​Caddra SNAP Questionnaire (PDF) 
Instructions for Caddra SNAP Questionnaire (PDF)

School Support for Health and Wellbeing Assessment - Years 1-8 (Word DOCX, 40KB)

School Support for Health and Wellbeing Assessment - Years 9-13 (Word DOCX, 40KB)

GP’s should follow HealthPathways for ADHD referrals.

 

Page last updated: 9 January 2025

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