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Quality and patient safety

The Canterbury District Health Board (CDHB) has a strong commitment to the provision of high quality health care services. We strive to ensure our services are safe, integrated, focused on evidence based best practice and are responsive to consumer needs.

At the Canterbury DHB we believe that by continuously improving the dimensions of quality throughout the organisation we will enhance the health care services we provide, increase the job satisfaction of our staff and improve organisational effectiveness.

Our vision is that our health system provides exceptional quality by providing the right care and support, by the right person, at the right place, at the right time and in the right way.  With this in mind we have set a patient safety vision of 'zero harm'. 

The Corporate Quality and Patient Safety Team works closely with the divisional quality teams and the executive management team to coordinate and promote an effective, integrated and comprehensive approach to quality and patient safety across the organisation.

The Quality Accounts are a snapshot of how our health system is meeting the health needs of the people in our community.

Please go to our document library to view our latest Quality Accounts and previous Quality Accounts.

If you have any queries, please do not hesitate to contact us:

Susan Wood, Director Quality and Patient Safety
Phone: (03) 337 8780 or internal 68780

This annual campaign raises awareness of the harm caused by falls, and what can be done to prevent them.​ This fits perfectly with our aim here in Canterbury of supporting people to stay well and independent in their own homes for longer.

Approximately 22,000 New Zealanders aged 75+ are hospitalised each year for injuries due to falls. Older people who are injured as a result of a fall are more likely to lose confidence and independence, are at greater risk of falling while in our care, and stay in hospital longer.

The Canterbury Health System is working to reduce the number of falls and the harm they cause in our hospitals and in our communities.

  • We are committed to achieving zero harm from falls and are focusing on the three key areas
  • falls prevention in the wider community,
  • falls prevention in rest homes and
  • falls prevention for older people receiving care in Canterbury DHB hospitals

These two short videos give helpful and advice and share the wisdom of people who are at risk of falling, but have learned to manage that risk.

Live Stronger for Longer was the theme of this year's 'April Falls' campaign.

The Live Stronger for Longer website offers practical information and advice on how to live an active, independent life and encourages people over 65 to join community group strength and balance classes.

Exercise classes can help prevent falls and give older people the chance to have some fun and meet new people, or see if in-home support is appropriate.

The Live Stronger for Longer movement has been developed by government agencies and health providers for people over 65. It aims to prevent falls and fractures, enabling people to stay well and independent in their own home.​

The Canterbury District Health Board is committed to providing quality healthcare and positive patient experiences.

What you think about the care you receive is important to us. To help us to better understand your experience you may be invited to participate in a survey.

You may be invited to participate in a survey via a link in a text message, an email or given a hard copy of the survey. We appreciate you taking the time to tell us about your experience.

In addition, you can also tell us about your experience using our feedback form. The feedback form can be used to share both positive feedback or to lay a complaint.

In-Patient Experience Survey Report Sept-Jan 20

In-Patient Experience Survey Report Sept-Jan 20

Out-Patient Experience Survey Report Sept-Jan 20

Out-Patient Experience Survey Report Sept-Jan 20


Page last updated: 10 February 2020

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